Nov 4, 2013, 1:57 pm
Last edit by: Gajan
Between 1 September 2013 and 31 March 2018 the co-branded Gold & Platinum Flying Blue American Express cards also gave you Level Miles for purchases at AF/KL.
The Gold card will give you 1.5 Level Miles & Award Miles for AF/KL purchases; the Platinum card will give you 2 Level Miles & Award miles for AF/KL purchases.
As of 31 March 2018 the Flying Blue American Express co-cards give the main cardholder additional XP's when reaching the membership anniversary:
The Gold card will give you 1.5 Level Miles & Award Miles for AF/KL purchases; the Platinum card will give you 2 Level Miles & Award miles for AF/KL purchases.
As of 31 March 2018 the Flying Blue American Express co-cards give the main cardholder additional XP's when reaching the membership anniversary:
- Silver: 15XP;
- Gold: 30 XP
- Platinum: 60 XP
Co-branded American Express cards: France and the Netherlands
Jul 30, 2021, 6:18 am
#991
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Sorry for perhaps asking the obvious, but what were the insurance downgrades? I like to check that with the Nl version.
Due to the pandemic, I got difficulties to travel home and AXA has written to me that now after 120d I will no longer be insured for car rental, luggage, flights etc. I will only be insured for emergencies.
I now have a VISA Infinite card from France and they have confirmed to me that I will be insured by their schedule. VISA uses AXA as well.
Due to the pandemic, I got difficulties to travel home and AXA has written to me that now after 120d I will no longer be insured for car rental, luggage, flights etc. I will only be insured for emergencies.
I now have a VISA Infinite card from France and they have confirmed to me that I will be insured by their schedule. VISA uses AXA as well.
It has apparently caused quite a problem with many people dropping the card, per my conversation with a knowledgeable agent (seemed to be), he said just the same day I called he had three other cancellations/downgrades and that the strategy department was reviewing the decision….
Aug 3, 2021, 9:33 am
#992
Join Date: May 2019
Location: Los Angeles
Programs: Flying Blue Platinum / SkyTeam Elite Plus
Posts: 79
basically effective April 1st, in order to qualify for travel insurance one must now travel on AF/KL. Doesn’t work if you travel on any other carrier, which is extremely limiting.
It has apparently caused quite a problem with many people dropping the card, per my conversation with a knowledgeable agent (seemed to be), he said just the same day I called he had three other cancellations/downgrades and that the strategy department was reviewing the decision….
It has apparently caused quite a problem with many people dropping the card, per my conversation with a knowledgeable agent (seemed to be), he said just the same day I called he had three other cancellations/downgrades and that the strategy department was reviewing the decision….
The decision itself is mind-numbingly stupid. Want to go on a train trip to Geneva or Brussels? No insurance. Want to fly to an airport with no AF/KL codeshare flights? No insurance. Just bonkers!
Aug 3, 2021, 9:51 am
#993
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
It's great that people have been canceling their cards en masse and that the strategy department is reviewing their decision. I was just a few days from pulling the plug myself (just received my anniversary XP) but I might wait a few more weeks to see if they change their minds.
The decision itself is mind-numbingly stupid. Want to go on a train trip to Geneva or Brussels? No insurance. Want to fly to an airport with no AF/KL codeshare flights? No insurance. Just bonkers!
The decision itself is mind-numbingly stupid. Want to go on a train trip to Geneva or Brussels? No insurance. Want to fly to an airport with no AF/KL codeshare flights? No insurance. Just bonkers!
they have an uncanny ability to piss customers off. After 5+ years of paying €600 for a Platinum AFKLM card I downgraded, paid €185 and was told no XPs will be given to me this year. Ridiculous.
Aug 16, 2021, 8:10 am
#994
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
AXA's latest "enhancement"....
On my latest trip CDG-LIN my bag did not arrive.
When I tried to file a claim with Axa there is a new requirement... (at least new since the last one I made last year...)
One now has to FIRST file a claim with the airline, await the response and then contact Axa.
Axa... always finding new ways to pay less and to delay the process... They are really terrible.
On my latest trip CDG-LIN my bag did not arrive.
When I tried to file a claim with Axa there is a new requirement... (at least new since the last one I made last year...)
One now has to FIRST file a claim with the airline, await the response and then contact Axa.
Axa... always finding new ways to pay less and to delay the process... They are really terrible.
Aug 16, 2021, 8:28 am
#995
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
AXA's latest "enhancement"....
On my latest trip CDG-LIN my bag did not arrive.
When I tried to file a claim with Axa there is a new requirement... (at least new since the last one I made last year...)
One now has to FIRST file a claim with the airline, await the response and then contact Axa.
Axa... always finding new ways to pay less and to delay the process... They are really terrible.
On my latest trip CDG-LIN my bag did not arrive.
When I tried to file a claim with Axa there is a new requirement... (at least new since the last one I made last year...)
One now has to FIRST file a claim with the airline, await the response and then contact Axa.
Axa... always finding new ways to pay less and to delay the process... They are really terrible.
Aug 16, 2021, 8:50 am
#996
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Experienced this last year too, but actually I don't find it a bad move in principle. After all the airline causes the problem and they also have a claim process. In my case KLM paid out eur400 (no questions asked except for the usual submitting receipts) and then AXA paid the rest. So apart from having 2 claim processes it's not all bad news.
Aug 18, 2021, 12:26 pm
#997
Join Date: Jun 2010
Programs: Flying Blue, IB, Miles and More, Delta
Posts: 112
Maybe at this point, we should simply consider we don't have any insurance with AF-KLM Amex cards and rather consider VISA or Mastercard credit card insurance.
The amount of small lines in their contract is ridiculous. Too many headaches for the return on investment.
The amount of small lines in their contract is ridiculous. Too many headaches for the return on investment.
Aug 25, 2021, 6:15 am
#998
Join Date: Mar 2011
Programs: FB, Accor, Marriot
Posts: 426
basically effective April 1st, in order to qualify for travel insurance one must now travel on AF/KL. Doesn’t work if you travel on any other carrier, which is extremely limiting.
It has apparently caused quite a problem with many people dropping the card, per my conversation with a knowledgeable agent (seemed to be), he said just the same day I called he had three other cancellations/downgrades and that the strategy department was reviewing the decision….
It has apparently caused quite a problem with many people dropping the card, per my conversation with a knowledgeable agent (seemed to be), he said just the same day I called he had three other cancellations/downgrades and that the strategy department was reviewing the decision….
Aug 25, 2021, 7:29 am
#999
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
It is however on the initial page of the French AFKL Platinum card and in the terms and conditions ---->
Aug 25, 2021, 8:32 am
#1000
Join Date: Mar 2011
Programs: FB, Accor, Marriot
Posts: 426
I don't see it on the initial page on americanexpress.com/nl and my Dutch isn't good enough to read this document https://www.americanexpress.com/cont...tinum-card.pdf
It is however on the initial page of the French AFKL Platinum card and in the terms and conditions ---->
It is however on the initial page of the French AFKL Platinum card and in the terms and conditions ---->
Also it seems that the travel insurance part is covered by Inter Partner Assistance SA (but googling further shows it's owned by AXA...)
Aug 25, 2021, 9:08 am
#1001
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
As I posted above, many people have canceled their cards and their strategy team is aware of people's displeasure with these "enhancements".
Aug 26, 2021, 3:36 am
#1002
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,749
Because these insurances are a "side-bonus" of the cards, but probably not the best products you can find on the market and not for a good price
Aug 31, 2021, 2:58 am
#1003
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,124
By the way, I'm still into the identity verfication process with the Dutch card. The process took 5 months starting at the beginning of the year for my main card, then they started the same process for my wife, who has the second card (in NL people don't seem to understand that women can get married and stay with their mother's name...). Anybody with similar issues? Frustration level is a bit on the high side...
Sep 1, 2021, 4:24 am
#1004
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
About validation: Because of the type of questions (salary???, Bankaccount number ???) we have chosen for a personal visit by a rep. This visit lasted 2 minutes. No problem.
About insurance: I have called the Netherlands FB-AMEX and they say that there is no requirement to fly a specific airline for insurance purposes. However, if due to COVID you are unable to return, AMEX cancels the insurance after 120d of travel. Unless you make a special arrangement.
About insurance: I have called the Netherlands FB-AMEX and they say that there is no requirement to fly a specific airline for insurance purposes. However, if due to COVID you are unable to return, AMEX cancels the insurance after 120d of travel. Unless you make a special arrangement.
Sep 1, 2021, 4:26 am
#1005
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
Why not simply buy a real yearly travel insurance , where you can compare all offers and select based on whatever is more suitable ?
Because these insurances are a "side-bonus" of the cards, but probably not the best products you can find on the market and not for a good price
Because these insurances are a "side-bonus" of the cards, but probably not the best products you can find on the market and not for a good price
I have gotten a VISA Infinite card from a French bank that offers travel insurance, half price of AMEX, but no miles of course. Interestingly also via AXA.