AXA's latest "enhancement"....

On my latest trip CDG-LIN my bag did not arrive.

When I tried to file a claim with Axa there is a new requirement... (at least new since the last one I made last year...)

One now has to FIRST file a claim with the airline, await the response and then contact Axa.

Axa... always finding new ways to pay less and to delay the process... They are really terrible.