Originally Posted by
bostontraveler
AXA's latest "enhancement"....
On my latest trip CDG-LIN my bag did not arrive.
When I tried to file a claim with Axa there is a new requirement... (at least new since the last one I made last year...)
One now has to FIRST file a claim with the airline, await the response and then contact Axa.
Axa... always finding new ways to pay less and to delay the process... They are really terrible.
Experienced this last year too, but actually I don't find it a bad move in principle. After all the airline causes the problem and they also have a claim process. In my case KLM paid out eur400 (no questions asked except for the usual submitting receipts) and then AXA paid the rest. So apart from having 2 claim processes it's not all bad news.