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Old Mar 28, 2012, 6:21 pm
  #316  
 
Join Date: Oct 2006
Location: YYZ
Posts: 427
Originally Posted by aircanadamobile
Originally Posted by aircanadamobile
Thanks for posting,

We are aware of this issue and are looking to fix in the future. The reason for this is when you are wait listed for an upgrade, we see in our system the award to the J cabin, whether or you will be upgraded or not. At that point our app automatically points to the J cabin seat map.

Sorry for the inconvenience, we will look to regulate that issue as soon as possible.

Regards,

Air Canada Mobile

Actually these are not revenue tickets, but award tickets in Y - booked using my SE account for other family members.
I had this issue too -- I was excited for a few minutes thinking that I got a free upgrade -- sadly, the App isn't screwed up enough to confirm the seat selection.
Sam_AE is offline  
Old Jun 2, 2012, 8:22 am
  #317  
 
Join Date: Aug 2011
Location: YYJ
Programs: AC - SE100K
Posts: 727
Originally Posted by JJonahJ
Understood. But the booking I've made was indeed purchased and booked at AC.com. Yet, I continually get this (1601) error:
I was playing around with a booking last night on the iPhone app, and got the same error message. Three minutes later, I received an email from Air Canada confirming my seat selection and giving me my receipt for the fee. I did not authorize payment. I plan on calling in shortly for a refund. Fingers crossed.
Lights_a_blur is offline  
Old Jun 20, 2012, 7:28 am
  #318  
 
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 599
Has anyone else noticed discrepancies between the app and AC.com? I have flights booked to LAS in a couple of weeks, and have the flights loaded to the app. Last night, I was refreshing all my reservations and suddenly the flight times for the YVR-LAS and return segments have changed by 10 hours one way, and 6 the other. So I go to AC.com to confirm and start looking at other options, and both my reservation and the main booking portal still reflect the original times. And just to add a little more mystery, the online timetable also shows the new times per the app.

Any thoughts out there? IT glitch, or schedule change that hasn't been loaded to the main system yet? It just seems odd either way...
VoodooYYC is offline  
Old Jun 20, 2012, 1:56 pm
  #319  
 
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 674
One thing that I have noticed with the app is that it often offers flights not seen on the regular AC website which can be handy. An example; app will show routing through YYZ on a YYC-NRT flight while website only shows direct or through YVR. good for adding miles...

Last edited by folkart; Jun 20, 2012 at 2:45 pm
folkart is offline  
Old Jun 23, 2012, 3:56 pm
  #320  
 
Join Date: Jan 2007
Location: YVR
Programs: AC SE100K MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18
I too am looking forward to the App supporting flight passes. Any news on when this will be released?
Going nowhere fast is offline  
Old Jul 11, 2012, 3:45 pm
  #321  
 
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA PP, Hilton LT Diamond, Marriott Gold Elite, Avis PC
Posts: 2,951
Air Canada iPhone app

Will we be able to book open-jaw / multi-city itineraries via the iPhone app anytime soon?
ACflyerDE is offline  
Old Jul 11, 2012, 3:52 pm
  #322  
 
Join Date: Dec 2010
Location: Calgary
Programs: Altitude E50K, WS Gold (status match)
Posts: 1,211
Originally Posted by InTheAirGuy
What's your bet on when they will have one?
Am I missing something...AC already has an iPhone app. I use it a lot. You mean AP? I was wondering that myself.
capebretonboy is offline  
Old Jul 11, 2012, 4:07 pm
  #323  
 
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA PP, Hilton LT Diamond, Marriott Gold Elite, Avis PC
Posts: 2,951
Originally Posted by capebretonboy
Originally Posted by InTheAirGuy
What's your bet on when they will have one?
Am I missing something...AC already has an iPhone app. I use it a lot. You mean AP? I was wondering that myself.
AP already has an iPhone app as well.
ACflyerDE is offline  
Old Aug 13, 2012, 6:21 am
  #324  
 
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,604
Originally Posted by ACflyerDE
AP already has an iPhone app as well.
I wondered if anyone would comment on this, but I recently got this fantastic news in my mailbox:


I'm so glad that Aeroplan is working hard to add these sorts of desperately-needed features like goal-setting to their iOS app before they consider building an Android app. Now I assume we just need to wait for this critical functionality to make it to BB, then three more features we could have never lived without (like a feature to locate the nearest drinking fountain at YQR, a foursquare-ripoff app for AC Vacations flights, and a seat-coverage calculator so you can work out how much real-estate your posterior takes up on various planes across the AC network and share it with everyone you ever remotely bumped into on Facebook) and then they'll finally tell us that an Android version is "on our to-do list".

really. Most *A airlines have Android apps, but it seems that only AC, TAM, and COPA only have an iOS app. Oh sure, we've heard the story that "it's bigger business for AC to deal with iOS and BB" but then at least come clean to us that you have no intention of releasing an android app rather than stringing us along and devoting time to releasing improvements like this to the iOS app before even developing the most basic Android app.

/rant.
DJ Bitterbarn is offline  
Old Aug 13, 2012, 10:19 am
  #325  
 
Join Date: Aug 2005
Location: yyz
Programs: AC50k, Hilton Diamond, National Executive Club
Posts: 287
Originally Posted by DJ Bitterbarn
Oh sure, we've heard the story that "it's bigger business for AC to deal with iOS and BB" but then at least come clean to us that you have no intention of releasing an android app rather than stringing us along and devoting time to releasing improvements like this to the iOS app before even developing the most basic Android app.

/rant.
I'm not sure, after installing the iOS app, why I bothered. Can't see existing rewards on it anywhere, can't book new reward, can't check rewards availability......
furballs is offline  
Old Aug 21, 2012, 7:29 am
  #326  
 
Join Date: Feb 2007
Location: YHZ. Previously YYC
Posts: 1,925
I can't seem to search my bookings on the Air Canada App, I just get an error saying "Communication Error"
I deleted and reinstalled the app and still having this issue when searching for my booking using ref # and last name.
Anyone else having this problem or is it just my app?
pilotboy1985YYC is offline  
Old Aug 21, 2012, 7:39 am
  #327  
 
Join Date: Jan 2011
Posts: 62
Hi,

We would love to help you with this issue and post a response on the forum when we do have a solution. TO begin we need more information on your case to troubleshoot. To better address this issue would you please provide the following information:
Device
Device OS
App Version (found in settings> about)
Passenger Last Name
Booking Reference Number
Flight Number
Date of Travel

Please email the information to [email protected] and we will help you out As soon as possible.

Sorry for any inconvenience this may have caused you.

Air Canada Mobile
aircanadamobile is offline  
Old Aug 21, 2012, 9:42 am
  #328  
 
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,589
I just flew Asiana and Thai and both have android apps allowing me to check in and choose seats.
Seriously AC, there are more Android devices than iPhones out there!
mendy7511 is offline  
Old Aug 22, 2012, 12:28 am
  #329  
 
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA PP, Hilton LT Diamond, Marriott Gold Elite, Avis PC
Posts: 2,951
Originally Posted by pilotboy1985YYC
I can't seem to search my bookings on the Air Canada App, I just get an error saying "Communication Error"
I deleted and reinstalled the app and still having this issue when searching for my booking using ref # and last name.
Anyone else having this problem or is it just my app?
I always encounter exactly the same problem when the ticket has not been issued for my reservation, which happens quite a bit when booking a flexible fare through our corporate TA. As soon as the ticketing is done, the booking shows up just fine on the app. Could this be the problem your are having?

Last edited by ACflyerDE; Aug 22, 2012 at 12:45 am
ACflyerDE is offline  
Old Aug 22, 2012, 8:12 am
  #330  
 
Join Date: Jul 2012
Location: YQR
Programs: Aeroplan, Fairmont President's Club (Premier)
Posts: 6
Originally Posted by pilotboy1985YYC
I can't seem to search my bookings on the Air Canada App, I just get an error saying "Communication Error"
I deleted and reinstalled the app and still having this issue when searching for my booking using ref # and last name.
Anyone else having this problem or is it just my app?
I'm having the same issue. I didn't have any problem with the booking in question or the app until I had a minor change made (just upgraded a segment where business class opened up) yesterday morning. I've emailed all the details through the feedback tab in the app, so I guess I will just wait and see what they say.
Riderpride75 is offline  


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