Air Canada iPhone app
Sep 12, 2012, 9:15 am
#331
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA PP, Hilton LT Diamond, Marriott Gold Elite, Avis PC
Posts: 2,951
Has anyone else noticed discrepancies between the app and AC.com? I have flights booked to LAS in a couple of weeks, and have the flights loaded to the app. Last night, I was refreshing all my reservations and suddenly the flight times for the YVR-LAS and return segments have changed by 10 hours one way, and 6 the other. So I go to AC.com to confirm and start looking at other options, and both my reservation and the main booking portal still reflect the original times. And just to add a little more mystery, the online timetable also shows the new times per the app.
Any thoughts out there? IT glitch, or schedule change that hasn't been loaded to the main system yet? It just seems odd either way...
Any thoughts out there? IT glitch, or schedule change that hasn't been loaded to the main system yet? It just seems odd either way...
Just had another change, AC 858 YYZ-LHR on 10/31, app now shows a 22:55h departure when ac.com still shows the 23:55h departure time. Let's see what happenes.
Last edited by ACflyerDE; Sep 12, 2012 at 10:22 am
Sep 14, 2012, 2:44 pm
#332
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I had an itin for Oct 17-22 that was all ok in both app and MMB. I just booked an itin Oct 15-16 and it's okay in both, but in the app, the booking reference for the Oct 17-22 now duplicates the Oct 15-16 itin, and the Oct 17-22 is GONE. Still all okay on the web MMB page. But I am very nervous. Deaf, can't phone them, trying to get a response on twitter.
Sep 14, 2012, 8:04 pm
#335
Join Date: Dec 2010
Location: YYJ
Programs: AC*SE, Lifetime Bonvoy PP, Hilton D, National EE, Avis First
Posts: 673
I had an itin for Oct 17-22 that was all ok in both app and MMB. I just booked an itin Oct 15-16 and it's okay in both, but in the app, the booking reference for the Oct 17-22 now duplicates the Oct 15-16 itin, and the Oct 17-22 is GONE. Still all okay on the web MMB page. But I am very nervous. Deaf, can't phone them, trying to get a response on twitter.
just drop the flight(s) that are wrong, and re-add your PNR
Sep 15, 2012, 6:43 am
#336
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Sep 15, 2012, 10:47 am
#337
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,378
Flight Pass Bookings in Version 3.6
The latest update to the app (3.6) says, You can now find your Flight Pass booking from Find Flight by Booking Reference. It still not working for me, though. Anyone else have any luck?
Sep 15, 2012, 11:47 am
#338
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Sep 15, 2012, 2:13 pm
#339
Join Date: Dec 2010
Location: YEG
Programs: AC*SE, Marriott Plat, Natl Exec, NEXUS
Posts: 437
Nope, not me either. Did the upgrade and tried several flight pass bookings. I'm getting a new error message with a prompt to call the call center to complete my booking when I try to look up the Flight Pass booking. So, no luck on the lookup and a completely wrong error message.
Sep 17, 2012, 7:45 am
#341
Join Date: Jan 2011
Posts: 62
Thanks - I was afraid to do that, because I worried it would cancel the flight. Will give it a try. It got worse since I posted. I added a 4th trip before the other 3 and now PNR 1 and 2 are attached to the 1st trip, PNR 3 is attached to the 2nd trip, PNR 4 is attached to the 4th trip, and trip 3 is missing.
Sorry we haven't been online in a while. We are aware of this issue, and are looking into the cause of it. As one of the other frequent fliers here said try to remove and re-add the PNRs. That is no the ideal solution and we are looking into finding a real solution in the future. Thank you very much for your continued patience, we do really appreciate it.
Sorry for the inconvenience.
Starting today we will be more active and look at this forum more.
Regards,
Air Canada Mobile
Sep 17, 2012, 7:50 am
#342
Join Date: Jan 2011
Posts: 62
Nope, not me either. Did the upgrade and tried several flight pass bookings. I'm getting a new error message with a prompt to call the call center to complete my booking when I try to look up the Flight Pass booking. So, no luck on the lookup and a completely wrong error message.
I have said this before and would like to reiterate it. Our flight pass customers are very important to us and we do wish to provide them with the same service as the rest of our customers. Sadly we have been plagues with bugs in dealing with Flight Pass, we are very sorry for the inconvenience and would like to work with you in solving these problems.
Regards,
Air Canada Mobile
Sep 17, 2012, 12:22 pm
#344
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,412
Well.... that's not good (to say the least), someone will be getting an earful... To whoever is getting this problem, please send you PNR number and Last Name on the PNR to [email protected] and I will be looking into this issue. During the release this was tested and it did work, however I'm guessing there is some issue that we were unaware of. We will now be identifying this and resolve this as soon as possible.
I have said this before and would like to reiterate it. Our flight pass customers are very important to us and we do wish to provide them with the same service as the rest of our customers. Sadly we have been plagues with bugs in dealing with Flight Pass, we are very sorry for the inconvenience and would like to work with you in solving these problems.
Regards,
Air Canada Mobile
I have said this before and would like to reiterate it. Our flight pass customers are very important to us and we do wish to provide them with the same service as the rest of our customers. Sadly we have been plagues with bugs in dealing with Flight Pass, we are very sorry for the inconvenience and would like to work with you in solving these problems.
Regards,
Air Canada Mobile
Sep 17, 2012, 12:30 pm
#345
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
There is a feedback address in the More area of the app: [email protected] but the response I received came from [email protected] so it looks like the loop is closed.