hjohnson

Yep. Basically, it looks like the iPhone app has a copy of my old itinerary, pre-upgrade.

aircanadamobile

Hi hjohnson,

This is a strange issue and the first we hear of it. The information that the app gets should be the same that is available from the website. Would it be possible for you to contact us at [email protected]? This way we can handle your issue more closely and ensure a solution as soon as possible.

Regards,
Air Canada Mobile

jimbeam123

When I first got the App I found its functionality to be limited. You could view your flights and check in through the app. I could already check in and have an SMS with my boarding pass. When it really saved my skin was when I landed late and had a connecting flight in Chicago. I landed, checked my app and saw my second flight was delayed so I didn't need to rush to the next gate. The airport's system showed the flight still on time, but nobody was at the gate when I got there. 5 minutes later the AC agent comes up, updates his computer and it now showed the same rescheduled departure as the app.

I went for dinner and checked my app every 10 minutes to see if any changes. Just as I'm finishing my meal, it refreshes and shows cancelled. I rushed back to the gate and the agent still thinks the plane is leaving. 20 minutes later he gets a call saying the flight is cancelled; I was first in line to get a hotel and rebooked. The app saved me about 2 hours of standing in line at O'Hare after everyone else.

Bottom line, apparently the AC app connects to some mainframe that knows things before the agents know. Also, has anybody has used the delayed and cancelled flight service and how good is it?

aircanadamobile

Hi Jimbean,

As you can imagine we always love hearing good things from our customers. We look forward to bringing you many more features in the near future.

As for the delayed and cancelled flight service tool, it was designed for ease of use while giving you the customer options to rebook flights. We could go on but I think we may be slightly biased towards this tool.

Regards,
Air Canada Mobile

cuto

Over 8 months now and still no updated App for the Torch.

YEG USER

Just downloaded V3.0 for iPhone OS. This version allows you to book flights. I'm not sure what other changes there are, but I tried a simple dummy booking and it seems to be pretty slick at first glance. My opinion might change as I play with it more.

Gquie

I downloaded the new app earlier this evening too on my iPhone. Generally I've stayed away from airline apps because on my blackberry the apps really suck. I decided to finally try the app on my iPhone and am pretty impressed. Love how easy it is to book and get prices. I'd say it's even better than the star alliance app since I can actually pay through the app. Well done Air Canada! I'd almost forgive you for my 4 hour delay out of LGA 2 weeks ago.

aircanadamobile

Hi Guys,

Thanks for your comments on the new Air Canada app 3.0. We have worked very hard to bring you an easy to use mobile booking tool. We will be bringing more functionality to this in the future, but as for right now we cannot say what it will be.

Please feel free to give us your constructive criticism and feedback. You can always reach us at [email protected]

For more information on the app and it's features you can visit aircanada.com/iphoneapp

Best Regards,

Air Canada Mobile

Sebring

Some press coverage for the new app:

http://overheadbin.msnbc.msn.com/_ne...s-missing-link

ACfly

When does the iPad version being rolled out?

c_9

Feature request for the booking section: better prices and no fuel surcharges! :-)

Just kidding. Great work on the app - I look forward to future Aeroplan integration!

aircanadamobile

Thanks haven't seen that one yet, but it brought a smile to all of our face.

Thanks,

Air Canada Mobile

aircanadamobile

Hi,

Thanks for the kind and encouraging words. Aeroplan has been on our short list for a long time, we hope to bring that soon.

Regards,

Air Canada Mobile

aircanadamobile

Hi ACfly,

As you can see from mobile booking we put a lot of time and thought into our apps. while the iPad has been around for a while now we wish to do it justice and not release a half baked app. So while I cannot give you a time line right now I can say that our team is very excited about creating a tablet sized app. We wish to implement a variety of features that we have on the iPhone app swell as some that are not in production yet.

Thank you very much for your inquiry and we sincerely hope that you enjoy using the app as much as we did making it.

Regards,
Ari Canada Mobile

propofol

There's definitely something wrong with the AC mobile development team.

They are intelligent, responsive, understanding, and dedicated!

How could AC have let this happen?