Air Canada iPhone app
Mar 14, 2012, 10:11 pm
#301
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,075
I was just made aware of this yesterday and it appears that the iPhone app now updates the calendar - which in my case is synced to my Outlook Exchange server. Great addition!^
But for some reason the programmers forgot to include the record locator...
But for some reason the programmers forgot to include the record locator...
Mar 14, 2012, 10:18 pm
#302
Join Date: Nov 2011
Location: CYYC
Programs: Aeroplan, Westjet
Posts: 182
Mar 15, 2012, 7:36 am
#303
Join Date: Dec 2011
Location: Canada
Programs: *void
Posts: 2,408
Send a note to [email protected] not sure if they still monitor this thread or not..
I have emailed them 3 times to ask why one of my Booking Refs will not display in the app...<crickets>, every time.
Not even a "we will look into this" acknowledgement message...I'm not impatient and can understand if there are technical glitches, but it's disappointing to not get any form of response, good or bad.
So, email away...but don't hold your breath.
Last edited by JJonahJ; Mar 15, 2012 at 8:01 am
Mar 15, 2012, 10:02 am
#304
Join Date: Jan 2002
Location: LHR, GLA and YVR
Posts: 1,684
Just rec'd this re: flight pass problems and the AC app.
The problem is that the Flight Pass bookings are made with another system currently we are working to integrate this system within our "Find Flight by Booking Reference" tool. We do wish for all bookings to be found and this was an unexpected roadblock that we discovered during our development. We are making this a priority and hopefully this will be fixed in the near future.
Sorry for any inconvenience that this may have caused you.
Best Regards,
Air Canada Mobile
The problem is that the Flight Pass bookings are made with another system currently we are working to integrate this system within our "Find Flight by Booking Reference" tool. We do wish for all bookings to be found and this was an unexpected roadblock that we discovered during our development. We are making this a priority and hopefully this will be fixed in the near future.
Sorry for any inconvenience that this may have caused you.
Best Regards,
Air Canada Mobile
Mar 15, 2012, 11:06 am
#305
Join Date: Dec 2011
Location: Canada
Programs: *void
Posts: 2,408
And another thing. I've got half a dozen different PNRs listed in the app, but cannot change my seats on any of them, whether they are revenue tickets, or AP reward flights.
Anyone been able to re-select seats?
Prolly just me.
The Big L on Head
Anyone been able to re-select seats?
Prolly just me.
The Big L on Head
Mar 15, 2012, 3:23 pm
#306
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA PP, Hilton LT Diamond, Marriott Gold Elite, Avis PC
Posts: 2,951
Changing seats on the app only works for bookings made via aircanada.com. It does not work for revenue flights booked elsewhere and it also does not work for award flights booked on aeroplan.com or through the call center.
Mar 15, 2012, 10:49 pm
#308
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,075
Mar 16, 2012, 8:21 am
#309
Join Date: Jan 2011
Posts: 62
We got your e-mail and you certainly raise a lot of good questions. We will test a few scenarios and let you know how things go as its been awhile since we tested the calendar feature.
For the record locator, would you want this in the "Notes" of the calendar entry? Also, keep in mind that if you retrieve your booking by booking reference on the iPhone app we will save the booking reference for you in My Flights.
Regards,
Air Canada Mobile
Mar 16, 2012, 8:22 am
#310
Join Date: Jan 2011
Posts: 62
[email protected] not sure if they still monitor this thread or not..[/QUOTE]
We are still monitoring
We are still monitoring
Mar 16, 2012, 8:23 am
#311
Join Date: Jan 2011
Posts: 62
They monitor this thread, from time to time. Responding to your emails is another matter...seemingly, they will only respond if they can give you a successful answer.
I have emailed them 3 times to ask why one of my Booking Refs will not display in the app...<crickets>, every time.
Not even a "we will look into this" acknowledgement message...I'm not impatient and can understand if there are technical glitches, but it's disappointing to not get any form of response, good or bad.
So, email away...but don't hold your breath.
I have emailed them 3 times to ask why one of my Booking Refs will not display in the app...<crickets>, every time.
Not even a "we will look into this" acknowledgement message...I'm not impatient and can understand if there are technical glitches, but it's disappointing to not get any form of response, good or bad.
So, email away...but don't hold your breath.
We sincerely apologize for this. The team has undergone some changes recently so we may have missed a few e-mails. I can assure you that if you resend us your issue it will be looked at.
Regards,
Air Canada Mobile
Mar 16, 2012, 8:24 am
#312
Join Date: Dec 2011
Location: Canada
Programs: *void
Posts: 2,408
Mar 16, 2012, 8:24 am
#313
Join Date: Jan 2011
Posts: 62
Mar 16, 2012, 8:26 am
#314
Join Date: Jan 2011
Posts: 62
As mentioned by another poster, this feature will only work with certain types of bookings. Send us an email [email protected] with your booking references and we'll take a more detailed look to see what's going on.
Regards,
Air Canada Mobile
Mar 17, 2012, 7:40 pm
#315
Join Date: Dec 2011
Location: Canada
Programs: *void
Posts: 2,408
Hi,
As mentioned by another poster, this feature will only work with certain types of bookings. Send us an email [email protected] with your booking references and we'll take a more detailed look to see what's going on.
Regards,
Air Canada Mobile
As mentioned by another poster, this feature will only work with certain types of bookings. Send us an email [email protected] with your booking references and we'll take a more detailed look to see what's going on.
Regards,
Air Canada Mobile
Hmmm???
Well, AC-Mob, I feel lucky. And this time, I'm gonna fire up my email, and REALLY make a running charge at that SEND button.
All kidding aside, good luck with sorting out the issues with the app.