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Old Feb 3, 2011, 8:58 am
  #226  
 
Join Date: Jan 2011
Posts: 62
Originally Posted by yyznomad
Well, slightly OT as this is for my BB...

I downloaded the AC mobile app for my Bold 9700 and when I go to activate the account through my email, it gives me the following msg:

"Air Canada mobile+ is only available from mobile devices."

Sorry it took some time to answer. A handful of customers have voiced similar concerns in the past and one fix that has worked for most of them is resetting their browser settings as follows:

Open your BlackBerry mobile browser
Hit the BlackBerry menu button
Click on "Options"
Click on "Browser Configuration"
Make sure the "Browser" setting is set to "Internet Browser"
Make sure the "Browser Identification" is set to "BlackBerry"

This should fix the issue. If not, please let us know so that we can further troubleshoot the problem with you. This happens to any device that can change it's user identity. iPhones cant so not a problem for them (Steve isn't allowing it yet!)

As for it being OT because its a iPhone thread.... I don't mind answering. hopefully others don't mind either. Flyer Talk seems to have very nice ppl.

Regards and happy flying,

Air Canada Mobile
aircanadamobile is offline  
Old Feb 3, 2011, 8:59 am
  #227  
 
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Originally Posted by aircanadamobile
As for it being OT because its a iPhone thread.... I don't mind answering. hopefully others don't mind either. Flyer Talk seems to have very nice ppl.
If it was for anyone else but the 'nomad!
PreferBulkhead is offline  
Old Feb 3, 2011, 9:29 am
  #228  
 
Join Date: Mar 2006
Programs: Aeroplan; Milage Plan; Hhonors;
Posts: 335
Originally Posted by OnMedic
Yes, I am switching to Android and I hope something comes soon!
ANy update on an Android app?
OnMedic is offline  
Old Feb 3, 2011, 12:03 pm
  #229  
 
Join Date: Jan 2011
Posts: 62
Not yet, but its on our radar!. We have a huge wishlist (hundreds of items) we wan to do an android app, but we want to do it right, not just throw one out to say we have one!

Same thing goes for the iPad app!

Regards and happy flying,

Air Canada Mobile
aircanadamobile is offline  
Old Feb 6, 2011, 1:45 pm
  #230  
 
Join Date: Nov 2003
Location: YYZ
Posts: 1,677
Lightbulb Suggestion: scan 2d barcodes to add itinerary

A suggested functionality: When an itinerary is booked on aircanada.com through a PC, it would be neat to use the iPhone app to take a snapshot of the generated 2D barcode on the itinerary record, resulting in all flights in that itinerary being added to the monitored flights list.
blue2002 is offline  
Old Feb 6, 2011, 6:32 pm
  #231  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
Originally Posted by aircanadamobile
Sorry it took some time to answer. A handful of customers have voiced similar concerns in the past and one fix that has worked for most of them is resetting their browser settings as follows:

Open your BlackBerry mobile browser
Hit the BlackBerry menu button
Click on "Options"
Click on "Browser Configuration"
Make sure the "Browser" setting is set to "Internet Browser"
Make sure the "Browser Identification" is set to "BlackBerry"

This should fix the issue. If not, please let us know so that we can further troubleshoot the problem with you. This happens to any device that can change it's user identity. iPhones cant so not a problem for them (Steve isn't allowing it yet!)

As for it being OT because its a iPhone thread.... I don't mind answering. hopefully others don't mind either. Flyer Talk seems to have very nice ppl.

Regards and happy flying,

Air Canada Mobile
Thank you - this worked ^
yyznomad is offline  
Old Feb 6, 2011, 6:38 pm
  #232  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
In the Flight Details section, it would be nice to see the seat assignment if there is one.
yyznomad is offline  
Old Mar 14, 2011, 11:06 am
  #233  
 
Join Date: Jan 2011
Posts: 62
Originally Posted by yyznomad
In the Flight Details section, it would be nice to see the seat assignment if there is one.
Hi Nomad,

This would be a very cool feature, and one that we would want to bring in the future. We have some ongoing projects now, all that will add some cool new stuff to the app. This however will not be available yet, but this or something like it should be available hopefully this year.

Regards,

Air Canada Mobile
aircanadamobile is offline  
Old Apr 12, 2011, 8:58 am
  #234  
 
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Heads up to those using the Blackberry application. There is an update available but from my experience today, the update process deletes all data -- gone is My Settings information and My Flights

I was running V2.00 and have a number of upcoming flights recorded in My Flights. This morning I got a notice that an update to V2.20 was available, would I like to update. AFAIK, there was no warning that my data would get deleted during the update. So I clicked YES and was updated to V2.20. Imagine my surprise and frustration to find that after the update, ALL my personal data and My Flight information is gone! This is totally unacceptable.

Sign me very frustrated.
YYC traveler is offline  
Old Apr 20, 2011, 8:51 am
  #235  
 
Join Date: Jan 2011
Posts: 62
Originally Posted by P_Investor
Heads up to those using the Blackberry application. There is an update available but from my experience today, the update process deletes all data -- gone is My Settings information and My Flights

I was running V2.00 and have a number of upcoming flights recorded in My Flights. This morning I got a notice that an update to V2.20 was available, would I like to update. AFAIK, there was no warning that my data would get deleted during the update. So I clicked YES and was updated to V2.20. Imagine my surprise and frustration to find that after the update, ALL my personal data and My Flight information is gone! This is totally unacceptable.

Sign me very frustrated.
Hi,

I'm very sorry to hear that, we didn't not know that would happen when it was released. The point of the validation feature if for when you add a flight while offline, we can now check to make sure that flight still exists. While we cannot get your flights back we would like you to know how very sorry we are. We do understand that this is extremely frustrating.

Regards,
Air Canada Mobile
aircanadamobile is offline  
Old Apr 20, 2011, 10:53 am
  #236  
 
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Originally Posted by aircanadamobile
Hi,

I'm very sorry to hear that, we didn't not know that would happen when it was released. The point of the validation feature if for when you add a flight while offline, we can now check to make sure that flight still exists. While we cannot get your flights back we would like you to know how very sorry we are. We do understand that this is extremely frustrating.

Regards,
Air Canada Mobile
It was rather inconvenient. However, my question is when you are planning to support touchscreens on BB. The Torch has been out for over 6 months now; how are you guys still not be able to support it?
rehoult is offline  
Old Apr 24, 2011, 3:23 pm
  #237  
 
Join Date: Nov 2008
Programs: AC SE
Posts: 1,014
I think I've found a bug in the iPhone app... I've upgraded one leg of my flight with my eUpgrade points. Flight shows as upgraded on the bookings section of the website, but when I went to do mobile checkin, it is still showing me in economy.

Any thoughts?
hjohnson is offline  
Old Apr 24, 2011, 6:39 pm
  #238  
 
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
Originally Posted by hjohnson
I think I've found a bug in the iPhone app... I've upgraded one leg of my flight with my eUpgrade points. Flight shows as upgraded on the bookings section of the website, but when I went to do mobile checkin, it is still showing me in economy.

Any thoughts?
To be clear, does the website show only the segment in R, or is there a duplicate segment in your original booking class?
YYZC2 is offline  
Old Apr 24, 2011, 6:49 pm
  #239  
 
Join Date: Nov 2008
Programs: AC SE
Posts: 1,014
Originally Posted by YYZC2
To be clear, does the website show only the segment in R, or is there a duplicate segment in your original booking class?
Web site only shows the segment in R... iPhone app shows me in 18K, which is what I picked when I originally booked the ticket.
hjohnson is offline  
Old Apr 24, 2011, 6:54 pm
  #240  
 
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Have you chosen you new seat?
PreferBulkhead is offline  


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