aircanadamobile

Sorry it took some time to answer. A handful of customers have voiced similar concerns in the past and one fix that has worked for most of them is resetting their browser settings as follows:

� Open your BlackBerry mobile browser
� Hit the BlackBerry menu button
� Click on "Options"
� Click on "Browser Configuration"
� Make sure the "Browser" setting is set to "Internet Browser"
� Make sure the "Browser Identification" is set to "BlackBerry"

This should fix the issue. If not, please let us know so that we can further troubleshoot the problem with you. This happens to any device that can change it's user identity. iPhones cant so not a problem for them (Steve isn't allowing it yet!)

As for it being OT because its a iPhone thread.... I don't mind answering. hopefully others don't mind either. Flyer Talk seems to have very nice ppl.

Regards and happy flying,

Air Canada Mobile

PreferBulkhead

If it was for anyone else but the 'nomad!

OnMedic

ANy update on an Android app?

aircanadamobile

Not yet, but its on our radar!. We have a huge wishlist (hundreds of items) we wan to do an android app, but we want to do it right, not just throw one out to say we have one!

Same thing goes for the iPad app!

Regards and happy flying,

Air Canada Mobile

blue2002

A suggested functionality: When an itinerary is booked on aircanada.com through a PC, it would be neat to use the iPhone app to take a snapshot of the generated 2D barcode on the itinerary record, resulting in all flights in that itinerary being added to the monitored flights list.

yyznomad

Thank you - this worked ^

yyznomad

In the Flight Details section, it would be nice to see the seat assignment if there is one.

aircanadamobile

Hi Nomad,

This would be a very cool feature, and one that we would want to bring in the future. We have some ongoing projects now, all that will add some cool new stuff to the app. This however will not be available yet, but this or something like it should be available hopefully this year.

Regards,

Air Canada Mobile

YYC traveler

Heads up to those using the Blackberry application. There is an update available but from my experience today, the update process deletes all data -- gone is My Settings information and My Flights

I was running V2.00 and have a number of upcoming flights recorded in My Flights. This morning I got a notice that an update to V2.20 was available, would I like to update. AFAIK, there was no warning that my data would get deleted during the update. So I clicked YES and was updated to V2.20. Imagine my surprise and frustration to find that after the update, ALL my personal data and My Flight information is gone! This is totally unacceptable.

Sign me very frustrated.

aircanadamobile

Hi,

I'm very sorry to hear that, we didn't not know that would happen when it was released. The point of the validation feature if for when you add a flight while offline, we can now check to make sure that flight still exists. While we cannot get your flights back we would like you to know how very sorry we are. We do understand that this is extremely frustrating.

Regards,
Air Canada Mobile

rehoult

It was rather inconvenient. However, my question is when you are planning to support touchscreens on BB. The Torch has been out for over 6 months now; how are you guys still not be able to support it?

hjohnson

I think I've found a bug in the iPhone app... I've upgraded one leg of my flight with my eUpgrade points. Flight shows as upgraded on the bookings section of the website, but when I went to do mobile checkin, it is still showing me in economy.

Any thoughts?

YYZC2

To be clear, does the website show only the segment in R, or is there a duplicate segment in your original booking class?

hjohnson

Web site only shows the segment in R... iPhone app shows me in 18K, which is what I picked when I originally booked the ticket.

PreferBulkhead

Have you chosen you new seat?