5mm

james dean

totally spot on, it's a machine, they break!

FlyerTalker70

So the passengers spent 6 hours on a flight going nowhere, another 2.5 hours waiting to board their backup flight and then another 6 hours to get to Maui. Mind you, to the best of my knowledge AC doesn't serve food in Y to pax so you've got 15 hours of hunger being compensated with $10?! I haven't been to YVR in a while but would be surprised if $10 could stretch that far. I understand the idea that people should carry money/cards for this exact scenario and certainly those going to Hawaii will have extra cash on hand for tipping and what not at the resorts/airport. It still irks me that AC barely did much more than the minimum here.I agree with you on that. It would be one thing if it was something minor like a light. Here we're talking about the hydraulics a critical system in any aeroplane. You would expect Boeing QA engineers would have found this in time.

-James

5mm

24left

Neither scary, nor in Winnipeg, but still

RangerNS

Mauricio23

The timing of the replacement aircraft sounds entirely reasonable under the circumstances, and shows competent dispatch operation. Of course, Air Canada still has to shoot itself in the foot by providing a $10 insult voucher. Upping that to $20 would have cost less than $1700 and have saved a lot of bad press. Even $15 would have looked better. Or provide a free hot meal to everyone in Y on the replacement flight. But no - AC must look bad at all costs, even when they handle the mission critical parts of the operation as efficiently as possible.

YEG_SE4Life

I don't know if a hot meal for everyone is logistically possible. However, we really don't know what they did for those passengers after they left YVR. Just a bunch of folks reading a story and making judgements from their cozy little armchair .

Mauricio23

They fly the planes to LHR. Intercontinental flights include hot meals. Whether the ones they use on the West Coast / Hawaii runs have the capability, I don't know.

yyznomad

True (BOB), but I believe @YEG_SE4Life is referring to having catered a hot meal for everyone on board (let alone, a hot meal that satisfies the pax's dietary requirements, if available or remaining)... plus quite often with such delays meals don't necessarily get recatered (and in many such cases, pax would have been served their meals after the initial departure)... anyway, I agree with YEG_SE4Life, that the logistics aren't that simple, but I will defer to an expert to confirm or refute this.

However, I am speaking from experience... flying on a few TATLs and TPACs on AC where we have completed first meal service and then need to head back to YYZ after a few hours in... and on our second departure out of YYZ pax are no longer served "again" as if the first departure never happened. They simply didn't cater a second batch of meals.

FlyerTalker70

Generally speaking steerage don't get catered meals let alone hot ones on domestic flights to the various states of the US which includes the state of Hawaii and Alaska. Hence, the point I was making - if you're on a flight for 5 hours sans food, then wait at YVR for another 2 1/2 hours, then board another flight to HNL which lasts 5 hours, you could go 12 1/2 hours without food. I don't know about everyone else on the forums, but I suspect I'd feel a bit peckish after that.

-James

yyznomad

They cater BOB hot meals for the NA long hauls.

tcook052

https://calgaryherald.com/business/l...-christmas-eve

Engine failure forces Air Canada flight to return to Calgary on Christmas Eve

24left

Some details


Incident: Canada B38M over Pacific on Dec 24th 2018, hydraulic quantity decreasing

By Simon Hradecky, created Friday, Dec 28th 2018 20:48Z, last updated Friday, Dec 28th 2018 20:48Z

An Air Canada Boeing 737-8 MAX, registration C-FSCY performing flight AC-535 from Vancouver,BC (Canada) to Kahului,HI (USA) with 167 passengers and 6 crew, was enroute over the Pacific Ocean about 2 hours into the flight when the crew noticed the hydraulic quantity A had reduced to 67% and was degrading. The crew consulted with dispatch and maintenance, a decision to continue the flight was reached, the crew should report the situation within an hour again. 30 minutes later the quantity had reduced another percent, and another 30 minutes later the quantity had reduced to 65%. In the following discussion with dispatch and maintenance the decision was made to return to Vancouver. The aircraft landed safely back in Vancouver about 3 hours after the decision to return.

The Canadian TSB reported the operator's maintenance is investigating the causes.

A replacement Boeing 737-8 MAX registration C-FSOC reached Kahului with a delay of about 10 hours.

5mm

There was lots of time for someone to buy food in YVR or even buy food on the aircraft during the flight. Getting food is not the issue, who should pay for it is. AC should have given $15 to $20 vouchers instead of the $10 voucher. Aircraft meals just don't show up. They have to be ordered in advance.