RangerNS

C-FMWQ

FlyerTalker70

$10 meal voucher?! Really?! They're getting in 15 hours late and all AC can come up with is a $10 meal voucher! Talk about XMAS spirit!
This also happens to be precisely the compensation I received from a MLL dragon when my EWR->YUL went MX earlier this year.

It's times like these where a passenger's bill of rights really makes sense!

-James

YEG_SE4Life

Wouldn't 15 hours after the original flight left be about a 9 hour delay? I wonder if they deliberately did that to make it seem worse?

expert7700

I guess AC feels there's no such thing as bad press.

$10 voucher really makes up for this. Shows that AC values passenger time at about $1 an hour.

It appears the return ogg-yvr was cancelled rather than postponed. Those passengers miss Xmas day with families in Canada and might have had trouble extending or finding hotels in Maui. But, hey, their $10 vouchers would be in USD.

/Unlike EU261,Canada's new/proposed bill of rights specifically excludes aircraft maintenance issues.
//broken plane of this magnitude should = a refund of their ticket and free drinks on the plane.
///those with credit card coverage such as Chase Sapphire Reserve had $500usd per family member to spend. We would have booked a day room near YVR, bought ALOT more than $10 in food/beverage, and stayed at a Maui airport-area hotel (potentially moving Maui resort checkin date to 12/25 to save a ton of $.)

Diabeetus

Oliver keeps it all in perspective.

FlyerTalker70

You got that right! It's a brand spanking new airplane and AC can't figure out how to keep it maintained? Gheesh! If anything the government should penalize airlines more when their planes go mechanical and offer treble damages if the aircraft goes mechanical in the air. Perhaps that would encourage AC not to cut corners to pad their pockets!

Which is all fine and good but many don't. The type of people who fly to Hawaii are kettles, and at best, they've got a card that earns them a few AirMiles. It's still frustrating that the best AC could come up with after such a long delay is $10 voucher. Heck, bring the pax into the MLL and have them eat some food and drink some booze... I suspect that'll mean more than a $10 voucher which will get you a 6 inch sub at subway if you're lucky!

Safe Travels,

James

RangerNS

What is frustrating is that anyone thinks they are going to get more than $10.

These incidents and articles are not infrequent. Air Canada does not even allow you to buy a ticket direct from them without declining travel insurance.

FlyerTalker70

What would you say is reasonable then if you're stuck at YVR for 9+ hours? Clearly, $10 isn't gonna do it and I'm unsure the extent that OnMyWay or whatever assurance will cover you in these instances (never used that product since *Gold). Also AC shouldn't weasel out of their responsibilities by saying, "Well, you declined travel insurance." I suspect no one in their right mind would expect a brand new bird to go MX over the Pacific!

-James

24left

Delivered June 2018. She's stil in diapers.




https://www.planespotters.net/production-list/search?fleet=Air-Canada&manufacturer=Boeing&subtype=737-MAX-8&fleetStatus=current


Or, different source

Delivered AC7055/ 03JUL18 BFI-YLW then ferried YLW-YVR03.07.

IS 05JUL18 YVR-YOW


https://docs.google.com/spreadsheets...4AFZp/pubhtml#

YEG_SE4Life

James, why are you asking this question? The article says they landed in OGG 15 hours after their planned departure. Let's assume this is correct. It is about a 6 hour flight, which means the successful flight left about 9 hours after the originally scheduled time. When the plane turned back, it looks like they were about half way into their flight. So 3 hours out and 3 hours back. Subtract that from the 9 hours and I would say they were in YVR for about 3 hours, less deplaning and boarding time. Maybe 2 - 2.5 hours. My math is all pretty rough, but 2.5 hours is much closer to reality than 9, based on the provided information.

RangerNS

What would be reasonable is that functioning humans in this situation have enough walking around money to take care of themselves. Be it 9 hours or the more likely <3 hours the PAX had to spend inside, dry, warm and safe.

MasterGeek

5mm

5mm