Old Jan 1, 2020, 6:43 pm
FlyerTalk Forums Expert How-Tos and Guides
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Get more out of your eUpgrade Credits


Since Air Canada doesn't seem to provide these important links anymore, let us do it for them.
  • Official eUp chart (as of Oct 2 2020)
  • Upgrades can now be requested at anytime after booking (i.e. it can be requested prior to your clearance window).

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FAQ: How to Upgrade on Air Canada

Old Jan 11, 2009, 5:42 pm
  #121  
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Originally Posted by beepyou
for air canada, there's only 2 classes: economy (also known as Y), and business (also known as J, executive class, executive, executive first, executive first suite). It's just the fancy naming convention that AC uses...
Actually it is more than just a naming convention - "Executive Class" refers to the "domestic" product offered throughout North American and to points in Northern Central America (probably also applies to St John's - LHR). "Executive First" refers to the "International" business class with improved meals and wines (including real champagne in flight).
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Old Jan 12, 2009, 1:53 am
  #122  
 
Join Date: May 2007
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I am traveling to LA on Jan 20th from either

YUL - AC797
YYZ - AC 799 or AC 793

Can someone tell me if there are business class seats available for an upgrade cert? AC told me I would be waitlisted on AC 799 (preferred choice)

Thanks
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Old Jan 12, 2009, 9:26 am
  #123  
 
Join Date: Mar 2008
Location: YQR
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Posts: 1,079
Originally Posted by zorn
If you want to use a certificate you must request the upgrade from Air Canada. You can phone Air Canada reservations to request the upgrade (ignore the warning about a call center fee - it won't apply to upgrade requests).

If your booking class is Y, M, or U, you will be able to request your upgrade as soon as you make your booking. If you booked online you can request an upgrade online via Manage My Bookings. You will also need to be logged in so that the website knows you are a top tier member. You will also need to enter the certificate number if you make this request online. The numbers are all the same of all certificates. These are:

If you are SE or E wanting to use a SSWU on a lower fare class than Y, M, or U, you will have to wait until your upgrade window opens. SE can request the upgrade 7 days before the flight. E can make the request 4 days before.

How do you make the calculation? Suppose your flight leaves on August 11. Four days before is August 7. Seven days before is August 4. You can call at 12:00am. The relevant time zone is the one corresponding to the flight departure. So, if the flight leaves from YYZ, you can call at midnight YYZ-time.
Thank you for the great instructions. For clarification, can online upgrade requests be done for the lower Fare classes (e.g. L) within the 7/4 day window, or do they have to be done by phone at midnight?
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Old Jan 12, 2009, 11:03 am
  #124  
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Originally Posted by Merlin666
Thank you for the great instructions. For clarification, can online upgrade requests be done for the lower Fare classes (e.g. L) within the 7/4 day window, or do they have to be done by phone at midnight?
It is not mandatory to call in at midnight . You would do that only if you were concerned about being as high as possible on the waitlist.

It could very well be the case that you can make these requests online, but
I've always phoned these ones in, since I've always used them on popular international routes and try to time it to get to an agent at 12:00am exactly. Mrs. Zorn continues to be baffled at my need to go to bed so late four days before trips, but she also continues to enjoy sitting in J, so we have a tacit agreement not to discuss the details my strange obsessions.

I've never left SSWU upgrade requests to the vagaries of AC/AP website functionality.
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Old Jan 12, 2009, 11:36 am
  #125  
 
Join Date: Dec 2008
Location: YYZ
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Originally Posted by Seat13F_AC_CRJ
I use this fare class tool with good results.

This is a previously defined term: aerolotto.
--
13F
Originally Posted by FlyerGoldII
For domestic or transborder flights, public backup does not show "I" space.
Thank you both for this information. Fantastic!
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Old Jan 12, 2009, 11:42 am
  #126  
 
Join Date: Jan 2007
Location: YQB
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In my experience, the availability has never kicked in online at 12:00am but rather some time after that (Pacific time rather than point of departure maybe?). So I have always ended up calling.
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Old Jan 14, 2009, 8:39 am
  #127  
 
Join Date: Dec 2008
Location: YYZ
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Taking advantage of SSWU and 35% off sale

I am flying YYZ-GRU at the end of this month. I have already rebooked this flight twice in the past 3 weeks (as more lucrative seat sales warranted) in Latitude fares to take advantage of using SWU's.

Now I find that we have a 35% off sale but the actual fare cost in Latitude has gone up. However, if I book a leisure fare (and go out a day early) I can pay about 25% of my latitude fare.

When I look at the SSWU they mention many places where I can use these certs but other than Venezuela, there is no mention of any places in South America let alone Sao Paolo. Can I use the SSWU for this flight?

I've checked with an online availability tool and right now it shows I6 for the outbound flight and I9 for the inbound. I'm wondering if it is worth it to try and book and get the upgrade on the 19th (I'm only Elite, this is the last day of the sale and coincidentally 4 days before my flight on the 23rd) and then cancel my Latitude booking once successful.

I'd then have to hope I can, a few days later, also get the upgrade on the inbound flight. Since both flights are overnight I'd really like to fly up front.
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Old Jan 15, 2009, 7:44 pm
  #128  
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Originally Posted by cannon_fodder
Can I use the SSWU for this flight?
Yes you can use the SSWU.
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Old Jan 15, 2009, 7:49 pm
  #129  
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Originally Posted by cannon_fodder
When I look at the SSWU they mention many places where I can use these certs but other than Venezuela, there is no mention of any places in South America let alone Sao Paolo. Can I use the SSWU for this flight?
It's not an Italian saint, BTW. It's Sao Paulo, not Paolo.

But back to the topic, when asking for one way fares to GRU upgradeable with an SSWU on aircanada.com, the "Leisure" fares drop out. As if they were not upgradeable even with an SSWU.

For round-trip fares, they stay on.
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Old Jan 21, 2009, 8:05 pm
  #130  
 
Join Date: May 2007
Location: YYZ, but my heart is in Asia
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How many upgrades can I sponsor?

My wife and I have a YYZ-SFO flight booked in U class and we have confirmed I seats. Both of us are SEs. We would like to use two NAU, both under my name.

We have two friends traveling on the same flight as we, but not on the same PNR. They have no AP status. The question is, if they bought U fare and there are I seats, can I sponsor them to get the upgrades? I have 6 NAUs but my wife didn't pick her NAUs as her SE choice.

In this case, I would have to use 4 NAUs in my name to sponsor my wife (SE) and 2 friends (Basic members). Is it allowed? I know I can sponsor one person but don't know if I can sponsor 3. Of course I can sponsor one friend and my wife can sponsor the other but she only has SWUs and we don't want to burn 2 SWUs on a NA flight where we can use NAUs...

Any advice?
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Old Jan 21, 2009, 11:48 pm
  #131  
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Originally Posted by jarusoba
My wife and I have a YYZ-SFO flight booked in U class and we have confirmed I seats. Both of us are SEs. We would like to use two NAU, both under my name.

We have two friends traveling on the same flight as we, but not on the same PNR. They have no AP status. The question is, if they bought U fare and there are I seats, can I sponsor them to get the upgrades? I have 6 NAUs but my wife didn't pick her NAUs as her SE choice.

In this case, I would have to use 4 NAUs in my name to sponsor my wife (SE) and 2 friends (Basic members). Is it allowed? I know I can sponsor one person but don't know if I can sponsor 3. Of course I can sponsor one friend and my wife can sponsor the other but she only has SWUs and we don't want to burn 2 SWUs on a NA flight where we can use NAUs...
Interesting question...

Technically you can upgrade one companion and so can your wife. now, when at the gate, are they going to go and check if the certs match this, i.e. two from you and two from her?

My guess is, probably not. OTOH, if this is before February 28, they may not even bother asking for certs. Of my last three domestic/NA legs, when checking online, the "cert" mention did not show up on the BP, and no one asked for certs. Not that it mattered since I have more NA certs or SWUs than I can possibly use.

Actually trying to cancel and rebook traveling before Feb. 28 so that I'll lower the revenue I forward to Mapleflot, using SSWUs rather than SWUs. Not so easy if I insist in not losing all my confirmed upgrades.

Although I am very proud to say that yesterday I managed to cut $800 from my cash flow to AC.
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Old Feb 3, 2009, 8:08 am
  #132  
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Originally Posted by The Lev
If you are on a Tango Plus/Leisure fare, you can request an upgrade when your "window" opens - 7 days for SE, 4 days for E and 2 days for P. Note that this request can be both for yourself and for another person you might be upgrading even if they have lower status than you. gain depending on whether there is I space available, your upgrade either clears or you go on a waitlist. You need a SSWU to upgrade from Tango Plus/Leisure.
I may have mis interpreted something, but let's hope I did not.

I am a lowly P and so I did not get the SSWU, the way I read the above (and other great information here) and I also confirmed by calling AC (prior to purchasing), was that on my flight YEG-LHR 2 days prior I could request the upgrade on a L fare. Since the flight looked fairly open in terms of I (it was I9, for other weeks on the same day). So I thought I would take a chance on aerolotto (the return is U and it is already upgraded) for this flight.

So did I totally misinterpret this and I am out of luck trying to upgrade a L fare using an SWU 2 days prior to departure or even at the gate? Or did I read right the first time? The flight departs in a few days (Feb 7) and is still showing I9.
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Old Feb 3, 2009, 8:29 am
  #133  
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Originally Posted by 7E7
I am a lowly P and so I did not get the SSWU, the way I read the above (and other great information here) and I also confirmed by calling AC (prior to purchasing), was that on my flight YEG-LHR 2 days prior I could request the upgrade on a L fare. Since the flight looked fairly open in terms of I (it was I9, for other weeks on the same day). So I thought I would take a chance on aerolotto (the return is U and it is already upgraded) for this flight.

So did I totally misinterpret this and I am out of luck trying to upgrade a L fare using an SWU 2 days prior to departure or even at the gate? Or did I read right the first time? The flight departs in a few days (Feb 7) and is still showing I9.
SWU cannot be used for L fares no matter what.

(if a kindly agent takes the cert and upgrades you anyway, that would be pure luck and outside the published rules.)
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Old Feb 3, 2009, 8:40 am
  #134  
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Originally Posted by zorn
SWU cannot be used for L fares no matter what.

(if a kindly agent takes the cert and upgrades you anyway, that would be pure luck and outside the published rules.)
Thanks zorn, much appreciated.

Lets hope the stars align......
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Old Feb 4, 2009, 11:21 am
  #135  
 
Join Date: Apr 2005
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Forgive me if this is a newbie question (new *E trying to learn about upgrade availabilities) - but are there any 'free' online tools out there that DO show I-class availability for domestic and transborder routes?

Also - I've noticed that when using public backup, that while looking up simple domestic routes (ie. YHZ-YYZ) won't show me I-class availability, I can instead just type in any international routing that connects through the same city (ie. YHZ-HKG almost invarably goes YHZ-YYZ-HKG) and public backup will then show me all the domestic I-class availabilities for the YHZ-YYZ connecting flights. Am I missing something, or wouldn't this be a way around the domestic/transborder limitation for some if they have an international routing they can use to display a domestic route?

Originally Posted by FlyerGoldII
For domestic or transborder flights, public backup does not show "I" space.
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