eUps pre-airport for regulars since Amadeus
Dec 19, 2019, 8:08 am
#211
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
As much as it ever did. It's just pulling a manipulated version of it from DCS. It's mostly what gets processed at the gate. And it's as accurate as it's always been.
Dec 19, 2019, 3:58 pm
#212
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
So when your waitlisted eupgrade gets cancelled by AC at T-36... then what?
only concierges can put you on the day-of waitlist?
only concierges can put you on the day-of waitlist?
Dec 19, 2019, 4:09 pm
#213
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
My waitlist didn't clear and I wasn't on list 24h prior to flight when I checked in. However, magically I did appear on the list the day of the flight...not sure how or what happened. Next flight is a P fare so thankfully avoid this stuff. I don't think the party line of "it will be fixed in March at time of the next update" is really a good explanation.
Dec 19, 2019, 4:12 pm
#214
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
My waitlist didn't clear and I wasn't on list 24h prior to flight when I checked in. However, magically I did appear on the list the day of the flight...not sure how or what happened. Next flight is a P fare so thankfully avoid this stuff. I don't think the party line of "it will be fixed in March at time of the next update" is really a good explanation.
Everything you say seems to jive with the AC-imposed T-36 waitlist cancel/removal part, but the appearing on the list day of...
Dec 20, 2019, 4:33 pm
#215
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
A colleague of mine was trying to upgrade himself for a domestic flight in January. O fare, flight was R9, but wouldn't go through on the eUp website.
He called AC, res agent couldn't do anything about it, they called NRD, they said they couldn't fix it, too bad, so sad, try again later.
A few hours later, he did try again, and the eUp site worked fine. So it seems like the eUp system just broke for a few hours in the middle of the day.
I can't remember that ever happening before. Anyone else?
He called AC, res agent couldn't do anything about it, they called NRD, they said they couldn't fix it, too bad, so sad, try again later.
A few hours later, he did try again, and the eUp site worked fine. So it seems like the eUp system just broke for a few hours in the middle of the day.
I can't remember that ever happening before. Anyone else?
Last edited by Adam Smith; Dec 21, 2019 at 9:29 am Reason: Corrected typo
Dec 20, 2019, 6:24 pm
#216
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
I think there is a lot of odd things going on. I see people on the upgrade list not getting upgraded, and people not on the list being upgraded (at the gate), and somehow the "checked-in" number is always greater than the booked. I can only conclude the system is a mess. It is only sort of working. If it comes down to T-24 and if you are SE, yes you are likely to get your upgrade if there is space, but I think there is a lot of chance unless the concierge or somebody else takes an active hand. There is just too much weirdness going on with almost every flight I have been on.
Dec 21, 2019, 7:51 am
#217
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
I think there is a lot of odd things going on. I see people on the upgrade list not getting upgraded, and people not on the list being upgraded (at the gate), and somehow the "checked-in" number is always greater than the booked. I can only conclude the system is a mess. It is only sort of working. If it comes down to T-24 and if you are SE, yes you are likely to get your upgrade if there is space, but I think there is a lot of chance unless the concierge or somebody else takes an active hand. There is just too much weirdness going on with almost every flight I have been on.
If the window wasn't closed now, I'd probably put myself on the list, though I may just say that because there is now the shorter cutoff! There's 13 empty seats in J with 3 non-revs(?) on standby/upgrade. It looks like a decent chance of having the seat next to me in PY empty with only 11/21 booked, so won't be too bad. I hear that the TLV lounge is nothing to look forward to in any case!
Dr. PITUK
Dec 21, 2019, 12:33 pm
#218
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
I think there is a lot of odd things going on. I see people on the upgrade list not getting upgraded, and people not on the list being upgraded (at the gate), and somehow the "checked-in" number is always greater than the booked. I can only conclude the system is a mess. It is only sort of working. If it comes down to T-24 and if you are SE, yes you are likely to get your upgrade if there is space, but I think there is a lot of chance unless the concierge or somebody else takes an active hand. There is just too much weirdness going on with almost every flight I have been on.
Dec 21, 2019, 12:46 pm
#219
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
But that is part of my point. The list isn't being cleared, somebody is getting upgraded (or deadheading, or comp-uped), just not the people on the list. Not in the 5 or 6 flights I have paid attention to.
Dec 21, 2019, 7:26 pm
#220
Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324
I just got the "if you don't get it at T-36 you are done" speech . followed by the it will be March before all of the bugs are worked out of the migration. In short this is all BS. Candidly if I had known it would have been this big a problem I would have booked on another carrier in J. I have lifetime status so I do not need the miles.
I have never been more pissed at AC then right now.
I have never been more pissed at AC then right now.
Dec 21, 2019, 7:54 pm
#221
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,343
Very frustrated at this situation as well. Have a flight tomorrow where there were 4 J seats open between T-36-T-24 hours, but no upgrades cleared. Now we're not on the upgrade list anymore, and it looks like the list is just non-revs appearing on both the standby and upgrade lists. Very annoyed that AC didn't clear more upgrades, and now it looks like we'll be sitting in the back despite making an e-upgrade request. Looks like non-revs are a significant beneficiary of this change being able to list for the upgrades while revenue pax with uncleared upgrade requests sit in economy.
Dec 21, 2019, 9:11 pm
#222
Join Date: Feb 2006
Programs: AC75 MM
Posts: 959
Dec 21, 2019, 10:00 pm
#223
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,343
I guess the non-rev requests are simpler as they don't need eupgrade credits, so seems like those are the majority of folks getting onto upgrade lists for the day of departure.
Dec 22, 2019, 5:55 am
#225
Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324