Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Dec 6, 2017, 6:32 pm
#197
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
I will add a comment to anyone reading your post who does encounter this on a flight: Take photos, document everything, get the name of the cabin crew and exactly what they claim and will or won't do.
I think we've all flown with those who may not know how to reset the seats or the IFE (IFE hiccups seem to be a regular problem on some fins I've flown, why I don't know).
As mentioned, there is a form and if the problem persists and cannot be fixed, get that form and if the crew refuses or claims ignorance, get their name. There is a reason the forms exist. If others here have knowledge that AC is no longer providing the forms, or if they are no longer green or blue depending on the problem, then it would be great to advise the FT collective. Thanks in advance.
I think we've all flown with those who may not know how to reset the seats or the IFE (IFE hiccups seem to be a regular problem on some fins I've flown, why I don't know).
As mentioned, there is a form and if the problem persists and cannot be fixed, get that form and if the crew refuses or claims ignorance, get their name. There is a reason the forms exist. If others here have knowledge that AC is no longer providing the forms, or if they are no longer green or blue depending on the problem, then it would be great to advise the FT collective. Thanks in advance.
Dec 22, 2017, 7:52 am
#198
Join Date: May 2004
Location: yyz
Programs: AC*SE 1MM. a bunch of hotel programs.
Posts: 1,592
AC 857 on Dec 21 . Seat 10A deflated mid flight. FA reset seat via button underneath the seat and it worked. seat deflated again about 30 minutes before landing. the SD offered to move me as there were lots of empty seats but at that point i just sat on the pillow till landing. The SD, Genevieve, BTW was awesome. She did promise to log this, and also fill out an onboard comp form on my behalf. Both FA and SD seem very familiar with the issue, which tells you its not a rare occurrence.
Dec 22, 2017, 8:10 am
#199
Join Date: May 2016
Posts: 2,494
AC 857 on Dec 21 . Seat 10A deflated mid flight. FA reset seat via button underneath the seat and it worked. seat deflated again about 30 minutes before landing. the SD offered to move me as there were lots of empty seats but at that point i just sat on the pillow till landing. The SD, Genevieve, BTW was awesome. She did promise to log this, and also fill out an onboard comp form on my behalf. Both FA and SD seem very familiar with the issue, which tells you its not a rare occurrence.
So they do still fill out the on-board comp cards.
Dec 22, 2017, 8:18 am
#200
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
I was told that a fix is in the works, and should be ready soon.
Yes, I could be more detailed. No, I won't share it on FT.
Yes, I could be more detailed. No, I won't share it on FT.
Dec 22, 2017, 8:25 am
#201
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I heard it was special duct/quack tape that they've added to the amenity kits, which is why they're going to include amenity kits on NA transcons.
Dec 22, 2017, 8:41 am
#202
Join Date: May 2004
Location: yyz
Programs: AC*SE 1MM. a bunch of hotel programs.
Posts: 1,592
Dec 22, 2017, 10:19 am
#204
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
Here is how AC seems to have handled a different issue:
The 788/789 pod trays have had problems since early on with peeling laminate. I remember reading that AC and the supplier have fixed the issue. Maybe for new deliveries.... The 787-9 that I flew to Vegas on Wed. had a fix. A 2 inch by 9 inch piece of stick-on plastic (ContactPaper), poorly trimmed and wrapped around to hold the laminate partially down.
Jan 12, 2018, 7:01 pm
#205
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
Had this happen on my YYZ-DXB flight before xmas. Tried the 3-2-1 reset thing and the SD also tried. Nothing worked and the J cabin was full. They brought me 2 extra blankets to try and help. SD filled out an on-board compensation form. I selected $ vs. Aeroplan points. Got an email the other day for a $1000 flight credit. I had the same thing happen on two of my NRT flights and didn't say anything as I thought there must be something wrong with me. How could it happen on this many flights. So mad at myself for not asking for the compensation form on-board.
Jan 12, 2018, 10:33 pm
#206
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Indeed it seems there is something wrong with you; you indeed should have asked. :-)
Jan 13, 2018, 12:12 am
#207
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Had this happen on my YYZ-DXB flight before xmas. Tried the 3-2-1 reset thing and the SD also tried. Nothing worked and the J cabin was full. They brought me 2 extra blankets to try and help. SD filled out an on-board compensation form. I selected $ vs. Aeroplan points. Got an email the other day for a $1000 flight credit. I had the same thing happen on two of my NRT flights and didn't say anything as I thought there must be something wrong with me. How could it happen on this many flights. So mad at myself for not asking for the compensation form on-board.
Jan 13, 2018, 5:52 am
#209
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Jan 13, 2018, 4:26 pm
#210
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
yes the "fix is in the works" , AC will change the contract to say the seat does not need to inflate so no compensation is due. Same way it had a useless IFE system for 10 years.