Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 26, 2017, 5:25 pm
#151
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Nov 26, 2017, 8:05 pm
#152
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Update:
Deflation happened on my seat yesterday (YVR-ICN). Tried the trick above with no luck. Reported it to the SD, who came over and said that he knew a "trick" but it had been disabled on 787s in a recent software "upgrade". But he thought it still worked on 777s. He tried a few other things from the manual, but none worked - didn't spend too long on it as the seat behind was empty, so I just moved there.
Deflation happened on my seat yesterday (YVR-ICN). Tried the trick above with no luck. Reported it to the SD, who came over and said that he knew a "trick" but it had been disabled on 787s in a recent software "upgrade". But he thought it still worked on 777s. He tried a few other things from the manual, but none worked - didn't spend too long on it as the seat behind was empty, so I just moved there.
Nov 26, 2017, 8:31 pm
#153
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
The solution that has always (at least temporarily) worked for me is a reset switch near the ground in the aisle that requires reaching under the seat.
If they haven't been on their knees beside your seat, they haven't tried everything.
If they haven't been on their knees beside your seat, they haven't tried everything.
Nov 26, 2017, 9:46 pm
#154
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
I've had one code on the led screen reset work.
Nov 26, 2017, 9:59 pm
#155
Join Date: Jan 2013
Location: Shanghai, Las Vegas, Toronto
Programs: AC -SE, SPG-PLT, HH-G, Natl XcElite
Posts: 111
Icn - yyz seat 6A deflated today
My seat 6a deflated in ac062 today after I went into lie-flat. SD didn't know what to do and just tried to reboot the seat from their console upfront at the bulkhead...tried twice, didn't work. Offered me a pillow, they seemed aware that the issue wasn't new. Then they have me a green compensation form to sign, and they pre-filled out two checkboxes that flagged lumbar support and lower leg as malfunctioning. There is no checkbox option on the form for mattress issues. I picked AC credit for future travel instead of points.
this also happened on the way to Asia yvr-tpe nov12, that FA tried to reset the seat from the floor, which also didn't work.
this also happened on the way to Asia yvr-tpe nov12, that FA tried to reset the seat from the floor, which also didn't work.
Update:
Deflation happened on my seat yesterday (YVR-ICN). Tried the trick above with no luck. Reported it to the SD, who came over and said that he knew a "trick" but it had been disabled on 787s in a recent software "upgrade". But he thought it still worked on 777s. He tried a few other things from the manual, but none worked - didn't spend too long on it as the seat behind was empty, so I just moved there.
Deflation happened on my seat yesterday (YVR-ICN). Tried the trick above with no luck. Reported it to the SD, who came over and said that he knew a "trick" but it had been disabled on 787s in a recent software "upgrade". But he thought it still worked on 777s. He tried a few other things from the manual, but none worked - didn't spend too long on it as the seat behind was empty, so I just moved there.
Last edited by tcook052; Nov 27, 2017 at 6:22 am Reason: fix quote
Nov 27, 2017, 12:39 am
#156
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,956
Pathetic, how can you guys not tell this is just a new feature that is currently rolling out fleetwise. (In fact, there are now more widebodies with deflating seats than wifi, potentially a first in NA)
Its time to shape up thou bottoms!
Do not even attempt to reboot, resistance is futile
Its time to shape up thou bottoms!
Do not even attempt to reboot, resistance is futile
Last edited by Jumper Jack; Nov 27, 2017 at 12:55 am
Nov 27, 2017, 12:59 am
#157
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Well I just wrote in about my Nov 19 MUC-YYZ flight.
They've got my expectations set on another $500 credit.
They've got my expectations set on another $500 credit.
Nov 27, 2017, 5:44 am
#158
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
My seat 6a deflated in ac062 today after I went into lie-flat. SD didn't know what to do and just tried to reboot the seat from their console upfront at the bulkhead...tried twice, didn't work. Offered me a pillow, they seemed aware that the issue wasn't new. Then they have me a green compensation form to sign, and they pre-filled out two checkboxes that flagged lumbar support and lower leg as malfunctioning. There is no checkbox option on the form for mattress issues. I picked AC credit for future travel instead of points.
Update:
Deflation happened on my seat yesterday (YVR-ICN). Tried the trick above with no luck. Reported it to the SD, who came over and said that he knew a "trick" but it had been disabled on 787s in a recent software "upgrade". But he thought it still worked on 777s. He tried a few other things from the manual, but none worked - didn't spend too long on it as the seat behind was empty, so I just moved there.
Deflation happened on my seat yesterday (YVR-ICN). Tried the trick above with no luck. Reported it to the SD, who came over and said that he knew a "trick" but it had been disabled on 787s in a recent software "upgrade". But he thought it still worked on 777s. He tried a few other things from the manual, but none worked - didn't spend too long on it as the seat behind was empty, so I just moved there.
Last edited by tcook052; Nov 27, 2017 at 6:23 am Reason: fix quotes
Nov 27, 2017, 6:43 am
#159
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Wow. So customer relations says "you didn't get an on board form so we dont compensate", and on board they say "there are no forms to be given out for these kind of issues".
That's just great.
That's just great.
Nov 27, 2017, 6:56 am
#160
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Also an interesting note: A reply from a flight attendant when I faced this very issue of deflating seats in business class was "We don't use the green form anymore."
Nov 27, 2017, 8:20 am
#162
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
They just tell me to go online and file a complaint. Not much use or confidence that any compensation will be received if the incident is never logged onboard. I'm not happy with the direction this is going.
Nov 27, 2017, 8:32 am
#163
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
I had the exact same cabin crew reply with my most recent Deflategate experience. Then Customer Care says "without a green form, we can only offer you a discount code." Boo.
Nov 27, 2017, 10:25 am
#164
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
SO is there a green form or not ?
And if there is have the FAs been asked to not give them out for deflating seats ? Maybe too common a issue?
Seems weird if they hand them out for inoperable IFE but not for deflating seats on a 14 hr flight.
And if there is have the FAs been asked to not give them out for deflating seats ? Maybe too common a issue?
Seems weird if they hand them out for inoperable IFE but not for deflating seats on a 14 hr flight.