Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 20, 2017, 8:10 pm
#91
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,923
It appears that you may have to go direct to the supplier to obtain the information you seek.
You can make your request online via the portal;
http://gcs.beaerospace.com/Request/Technical
or contact
B/E Aerospace, Inc.
1400 Corporate Center Way Wellington, FL 33414
Ph: +1 (561) 791-5000 Fax: +1 (561) 791-7900
To those who are frustrated with the ongoing situation, contact the person tasked with the seat repairs portfolio. I believe AC uses the Winston Salem shop.
Seating – Business Class & Main Cabin Repairs – Winston Salem, NC, Rockwell Collins OEM Service Center
Seating Repairs - Tim Peoples. [email protected]
Perhaps Tim can provide a more effective reset option, or an indication as to if there is even a defect.
BTW: All the above info is public and is offered by the company as part of its commitment to service, so no secrets have been spilled.
You can make your request online via the portal;
http://gcs.beaerospace.com/Request/Technical
or contact
B/E Aerospace, Inc.
1400 Corporate Center Way Wellington, FL 33414
Ph: +1 (561) 791-5000 Fax: +1 (561) 791-7900
To those who are frustrated with the ongoing situation, contact the person tasked with the seat repairs portfolio. I believe AC uses the Winston Salem shop.
Seating – Business Class & Main Cabin Repairs – Winston Salem, NC, Rockwell Collins OEM Service Center
Seating Repairs - Tim Peoples. [email protected]
Perhaps Tim can provide a more effective reset option, or an indication as to if there is even a defect.
BTW: All the above info is public and is offered by the company as part of its commitment to service, so no secrets have been spilled.
Nov 20, 2017, 9:50 pm
#92
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
Nov 21, 2017, 4:27 am
#93
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I hadn't realized that this was such a prevalent problem for these seats; instead, I though my experience with the seat deflating was a true rarity. On climb-out last night, I could feel the pressure in the seat changing slightly and this thread crept into my mind and I wondered for a brief moment if the cushion pressure would hold. Of course, it was likely the air cushion adapting to the changing cabin pressure.
Nov 21, 2017, 4:52 am
#94
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
It appears that you may have to go direct to the supplier to obtain the information you seek.
You can make your request online via the portal;
http://gcs.beaerospace.com/Request/Technical
or contact
B/E Aerospace, Inc.
1400 Corporate Center Way Wellington, FL 33414
Ph: +1 (561) 791-5000 Fax: +1 (561) 791-7900
To those who are frustrated with the ongoing situation, contact the person tasked with the seat repairs portfolio. I believe AC uses the Winston Salem shop.
Seating – Business Class & Main Cabin Repairs – Winston Salem, NC, Rockwell Collins OEM Service Center
Seating Repairs - Tim Peoples. [email protected]
Perhaps Tim can provide a more effective reset option, or an indication as to if there is even a defect.
BTW: All the above info is public and is offered by the company as part of its commitment to service, so no secrets have been spilled.
You can make your request online via the portal;
http://gcs.beaerospace.com/Request/Technical
or contact
B/E Aerospace, Inc.
1400 Corporate Center Way Wellington, FL 33414
Ph: +1 (561) 791-5000 Fax: +1 (561) 791-7900
To those who are frustrated with the ongoing situation, contact the person tasked with the seat repairs portfolio. I believe AC uses the Winston Salem shop.
Seating – Business Class & Main Cabin Repairs – Winston Salem, NC, Rockwell Collins OEM Service Center
Seating Repairs - Tim Peoples. [email protected]
Perhaps Tim can provide a more effective reset option, or an indication as to if there is even a defect.
BTW: All the above info is public and is offered by the company as part of its commitment to service, so no secrets have been spilled.
Nov 21, 2017, 4:55 am
#95
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
So as to not inundate this person, and the company, with requests for information which might seem odd, shouldn't there be one representaitve of this thread to approach them? Anyone done so yet? (i.e. it wouldn't seem normal to them for the end customer to be requesting product manuals).
Nov 21, 2017, 4:56 am
#96
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
Nov 21, 2017, 5:17 am
#97
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
It appears that you may have to go direct to the supplier to obtain the information you seek.
You can make your request online via the portal;
http://gcs.beaerospace.com/Request/Technical
or contact
B/E Aerospace, Inc.
1400 Corporate Center Way Wellington, FL 33414
Ph: +1 (561) 791-5000 Fax: +1 (561) 791-7900
To those who are frustrated with the ongoing situation, contact the person tasked with the seat repairs portfolio. I believe AC uses the Winston Salem shop.
Seating – Business Class & Main Cabin Repairs – Winston Salem, NC, Rockwell Collins OEM Service Center
Seating Repairs - Tim Peoples. [email protected]
Perhaps Tim can provide a more effective reset option, or an indication as to if there is even a defect.
BTW: All the above info is public and is offered by the company as part of its commitment to service, so no secrets have been spilled.
You can make your request online via the portal;
http://gcs.beaerospace.com/Request/Technical
or contact
B/E Aerospace, Inc.
1400 Corporate Center Way Wellington, FL 33414
Ph: +1 (561) 791-5000 Fax: +1 (561) 791-7900
To those who are frustrated with the ongoing situation, contact the person tasked with the seat repairs portfolio. I believe AC uses the Winston Salem shop.
Seating – Business Class & Main Cabin Repairs – Winston Salem, NC, Rockwell Collins OEM Service Center
Seating Repairs - Tim Peoples. [email protected]
Perhaps Tim can provide a more effective reset option, or an indication as to if there is even a defect.
BTW: All the above info is public and is offered by the company as part of its commitment to service, so no secrets have been spilled.
Legal counsel for Rockwell will be involved.
Nov 21, 2017, 5:36 am
#98
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
I am surprised that the press has not got a hold of this thread and product review.
A while back they would have loved a potential story about their favorite airline.
Perhaps this forum has lost some clout.....
A while back they would have loved a potential story about their favorite airline.
Perhaps this forum has lost some clout.....
Nov 21, 2017, 5:44 am
#99
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
If you guys are going to go through with this, may I offer a suggestion?
Instead of contacting the vendor, document each incidents with the SD and follow up with Cusomter Relations every single time.
This will allow AC to build a document case on incident/maintenance reports, as well as repair and customer goodwill cost (Maintenance records and customer relations records of costs/compensation offered). AC will then have a solid case to present to their vendor in order to solve the issue.
Contacting the vendor directly will certainly create amazing lulz and memes, but in the end it may just complicate the situation further if it's actually taken seriously.
Just imagine if you think the fish in a restaurant is bad, and then you end up sending formal emails to Noref about the quality of their products.
Instead of contacting the vendor, document each incidents with the SD and follow up with Cusomter Relations every single time.
This will allow AC to build a document case on incident/maintenance reports, as well as repair and customer goodwill cost (Maintenance records and customer relations records of costs/compensation offered). AC will then have a solid case to present to their vendor in order to solve the issue.
Contacting the vendor directly will certainly create amazing lulz and memes, but in the end it may just complicate the situation further if it's actually taken seriously.
Just imagine if you think the fish in a restaurant is bad, and then you end up sending formal emails to Noref about the quality of their products.
Nov 21, 2017, 6:16 am
#100
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
As CC mentions this is definitely widespread, and at first I thought it was limited to just the initial batch of 788s but you might get lucky on any aircraft!
This was posted in another thread, but the first thing to do is try to reset the seat:
Not all SDs will know how to do this.
Also, if the seat doesn't reset properly don't write in, ask for a comp. form on the flight. I suspect AC is in contact with the manufacturer on this as the compensation amounts are not trivial for them.
This was posted in another thread, but the first thing to do is try to reset the seat:
- Go the home screen "Your Seat".
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds.
- Dial pad shows up - hit 3-2-1.
Not all SDs will know how to do this.
Also, if the seat doesn't reset properly don't write in, ask for a comp. form on the flight. I suspect AC is in contact with the manufacturer on this as the compensation amounts are not trivial for them.
I've taken a screenshot in case I have this issue on my flights and need to reset the seat!
Nov 21, 2017, 6:55 am
#101
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
May I make a recommendation? Please advise any Crew Member if you're experiencing this issue. There is a primary procedure to be done from the FAP (Flight Attendant Panel), and the function that you're referring to is a Maintenance and back-up function. Any SD is familiar with proper reset procedures. Thanks.
Nov 21, 2017, 7:52 am
#102
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
May I make a recommendation? Please advise any Crew Member if you're experiencing this issue. There is a primary procedure to be done from the FAP (Flight Attendant Panel), and the function that you're referring to is a Maintenance and back-up function. Any SD is familiar with proper reset procedures. Thanks.
I'm not saying that means we should never complain, but I truly believe it is a lot less effective than you do! Not every SD is ACYYZ/SD
bawm
Nov 21, 2017, 8:10 am
#103
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I once had this issue - I believe it was last May - as I was flying DEL-YYZ. The SD had no clue what to do so he went to the cockpit and the FO came in, sat in my seat and did the reset procedure. I offered to sit in the jumpseat if the procedure didn't work. The seat reinflated and was initially fine but I had to reset it at least three times over this 14-hour flight. I have also had this happen on at least another flight in the last year but never bothered to write to CS for any of these two cases.
Nov 21, 2017, 8:46 am
#104
Join Date: Mar 2005
Location: Ottawa, ON
Programs: AC*SE100K, AC*MM, Marriott Platinum Elite
Posts: 286
So there are three reset procedures, which the SD on my YYZ-HND flight tried in sequence:
Luckily for my HND-YYZ yesterday my seat stayed inflated.
- Reset from the flight attendant panel
- Reset using the touch-screen seat controls (using the password sequence noted above)
- Reset using a switch under the seat
Luckily for my HND-YYZ yesterday my seat stayed inflated.
Nov 21, 2017, 9:05 am
#105
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
Don't feel deflated as it still could happen. The optics of such a malfunction on seats passengers are paying thousands for aren't good but that's merely MHO.