Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 20, 2017, 1:48 pm
#76
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
It's never too late, the Company can track fin numbers. We rely heavily upon our Customers to identify inoperative items to ensure that they are fixed at the next landing point or earliest opportunity.
Nov 20, 2017, 2:21 pm
#77
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
If it deflated once, there's a leak, and pumping more are in isn't going to "solve" the problem.
Nov 20, 2017, 2:29 pm
#78
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Nov 20, 2017, 2:37 pm
#79
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sometimes I do this the first time and it deflates after some time... and after the second manual DIY reset, it doesn't deflate for the rest of the trip... so I'm not sure if it is entirely true that if it deflates after a manual DIY that there's necessarily a leak.
Nov 20, 2017, 3:14 pm
#80
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Ok, I'll play cow's devil's advocate here...
Sometimes I do this the first time and it deflates after some time... and after the second manual DIY reset, it doesn't deflate for the rest of the trip... so I'm not sure if it is entirely true that if it deflates after a manual DIY that there's necessarily a leak.
Sometimes I do this the first time and it deflates after some time... and after the second manual DIY reset, it doesn't deflate for the rest of the trip... so I'm not sure if it is entirely true that if it deflates after a manual DIY that there's necessarily a leak.
Nov 20, 2017, 3:38 pm
#81
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Nov 20, 2017, 3:53 pm
#82
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Nov 20, 2017, 4:12 pm
#83
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
Isn't it kind of appalling that this is a thing for premium seats that cost several thousands of dollars, which are the focus of much of the advertising and branding of Air Canada, that there seems to be little initiative to fix it, and even worse, most of us in here would expect them to do nothing about it other than hack-fixes by onboard staff?
Nov 20, 2017, 4:17 pm
#84
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Isn't it kind of appalling that this is a thing for premium seats that cost several thousands of dollars, which are the focus of much of the advertising and branding of Air Canada, that there seems to be little initiative to fix it, and even worse, most of us in here would expect them to do nothing about it other than hack-fixes by onboard staff?
If AC doesn't know about it, or they think it's the occasional seat here and there, what would you expect them to do, other than alert maintenance that seat ABC on fin XYZ is defective?
Well, now AC knows, and the responses in this thread should make it very clear just how widespread it is.
Nov 20, 2017, 4:17 pm
#85
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,955
Isn't it kind of appalling that this is a thing for premium seats that cost several thousands of dollars, which are the focus of much of the advertising and branding of Air Canada, that there seems to be little initiative to fix it, and even worse, most of us in here would expect them to do nothing about it other than hack-fixes by onboard staff?
Nov 20, 2017, 5:16 pm
#86
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
The rate of failures for these seats is alarming based on the responses in this thread. I've had this issue at least 5 times out about 50 segments in these seats across the 788, 789, 77W and 77Ls (so about 10%). I only wrote in 3 times, but now I'm going to write in each and every time just so its on record (in addition to reporting it to the crew, who may or may not actually log it). Compensation has ranged from a return of eUpgrades, to a $300 voucher (for YYZ-SFO in I class).
I think it would be a bit naive to think that AC has no knowledge of this problem (but perhaps not how widespread it is), but if I were them I hope their warranty/contract with the supplier will get this fixed (including replacing or redesigning the seats at the supplier's cost).
I think it would be a bit naive to think that AC has no knowledge of this problem (but perhaps not how widespread it is), but if I were them I hope their warranty/contract with the supplier will get this fixed (including replacing or redesigning the seats at the supplier's cost).
Nov 20, 2017, 6:06 pm
#87
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
The rate of failures for these seats is alarming based on the responses in this thread. I've had this issue at least 5 times out about 50 segments in these seats across the 788, 789, 77W and 77Ls (so about 10%). I only wrote in 3 times, but now I'm going to write in each and every time just so its on record (in addition to reporting it to the crew, who may or may not actually log it). Compensation has ranged from a return of eUpgrades, to a $300 voucher (for YYZ-SFO in I class).
I think it would be a bit naive to think that AC has no knowledge of this problem (but perhaps not how widespread it is), but if I were them I hope their warranty/contract with the supplier will get this fixed (including replacing or redesigning the seats at the supplier's cost).
I think it would be a bit naive to think that AC has no knowledge of this problem (but perhaps not how widespread it is), but if I were them I hope their warranty/contract with the supplier will get this fixed (including replacing or redesigning the seats at the supplier's cost).
Nov 20, 2017, 6:32 pm
#88
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
I’m sure you do (not sure if I’ve had the pleasure of flying with you yet), but unfortunately I’ve met some of your colleagues who seemed to not care about things like this and have told me if I’m unhappy to write in to customer service.
Nov 20, 2017, 6:58 pm
#89
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
It seems the majority of you fliers on AC's air mattress business class product have never owned a car with air suspension.
Based on my experience having owned several of said cars, I'm going to suspect there's a serious leakage problem going on here. Perhaps the motors that inflate the air into the mattresses are getting blown out due to them constantly being on.
Given the multiple datapoints that this thread has now given us, I highly suggest Air Canada investigate this potentially systemic issue with the seat manufacturer. Something seems strangely amiss here, although this may explain why several business class products in this type of Dreamcabin configuration don't have an air mattress.
Based on my experience having owned several of said cars, I'm going to suspect there's a serious leakage problem going on here. Perhaps the motors that inflate the air into the mattresses are getting blown out due to them constantly being on.
Given the multiple datapoints that this thread has now given us, I highly suggest Air Canada investigate this potentially systemic issue with the seat manufacturer. Something seems strangely amiss here, although this may explain why several business class products in this type of Dreamcabin configuration don't have an air mattress.
Nov 20, 2017, 7:03 pm
#90
Join Date: May 2016
Posts: 2,494
Now Rockwell Collins. And others who utilize the Seat (QR,AA etc). are finding proactive solutions to issues. The issue with the lifting table laminate has been addressed as all tables are undergoing a replacement -- believe that's over 1700 in all. Maintenance & Engineering are on it.
Thank you both