Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

    Hide Wikipost
Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Į\_(ツ)_/Į ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.




Example
Mattress pads purchased and listed in this thread
Print Wikipost

Reply

Old Nov 20, 17, 1:48 pm
  #76  
 
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy PE/Accor/Hyatt Gold Passport
Posts: 5,350
Originally Posted by flyquiet View Post
How late is too late to submit a feedback form? I know the date and seat and flight number, but am not a FIN# recording aficionado. At the very least, I would like to ensure they hear about the prevalence of the problem, not just the tip of the iceberg that complains.
It's never too late, the Company can track fin numbers. We rely heavily upon our Customers to identify inoperative items to ensure that they are fixed at the next landing point or earliest opportunity.
flyquiet likes this.
ACYYZ/SD is offline  
Reply With Quote
Old Nov 20, 17, 2:21 pm
  #77  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, A3*S, SPG Gold, CC Gold, HH Diamond
Posts: 27,907
Originally Posted by ACYYZ/SD View Post
There's really no trick. There is a specific reset procedure, and while I agree it's a nuisance, it is generally successful. Only once have I had to log the seat as inoperative, and relocate the Customer.
I had two seats yesterday where the reset re-inflated it, but then it deflated again.

If it deflated once, there's a leak, and pumping more are in isn't going to "solve" the problem.
canadiancow is offline  
Reply With Quote
Old Nov 20, 17, 2:29 pm
  #78  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 3,650
Originally Posted by canadiancow View Post
If it deflated once, there's a leak, and pumping more are in isn't going to "solve" the problem.
It needs a ride height sensor like a car with air suspension! As the cushion deflates the compressor can kick in to reinflate.
Jagboi is offline  
Reply With Quote
Old Nov 20, 17, 2:37 pm
  #79  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 26,889
Originally Posted by canadiancow View Post
I had two seats yesterday where the reset re-inflated it, but then it deflated again.

If it deflated once, there's a leak, and pumping more are in isn't going to "solve" the problem.
Ok, I'll play cow's devil's advocate here...

Sometimes I do this the first time and it deflates after some time... and after the second manual DIY reset, it doesn't deflate for the rest of the trip... so I'm not sure if it is entirely true that if it deflates after a manual DIY that there's necessarily a leak.
yyznomad is offline  
Reply With Quote
Old Nov 20, 17, 3:14 pm
  #80  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, A3*S, SPG Gold, CC Gold, HH Diamond
Posts: 27,907
Originally Posted by yyznomad View Post
Ok, I'll play cow's devil's advocate here...

Sometimes I do this the first time and it deflates after some time... and after the second manual DIY reset, it doesn't deflate for the rest of the trip... so I'm not sure if it is entirely true that if it deflates after a manual DIY that there's necessarily a leak.
Well then how did it deflate the first time?
canadiancow is offline  
Reply With Quote
Old Nov 20, 17, 3:38 pm
  #81  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 26,889
Originally Posted by canadiancow View Post
Well then how did it deflate the first time?
Seat malfunction?
Too many comfort muffins inside the previous pax?
yyznomad is offline  
Reply With Quote
Old Nov 20, 17, 3:53 pm
  #82  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, A3*S, SPG Gold, CC Gold, HH Diamond
Posts: 27,907
Originally Posted by yyznomad View Post
Seat malfunction?
Too many comfort muffins inside the previous pax?
Or a leak?
canadiancow is offline  
Reply With Quote
Old Nov 20, 17, 4:12 pm
  #83  
 
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 3,586
Isn't it kind of appalling that this is a thing for premium seats that cost several thousands of dollars, which are the focus of much of the advertising and branding of Air Canada, that there seems to be little initiative to fix it, and even worse, most of us in here would expect them to do nothing about it other than hack-fixes by onboard staff?
InTheAirGuy is offline  
Reply With Quote
Old Nov 20, 17, 4:17 pm
  #84  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, A3*S, SPG Gold, CC Gold, HH Diamond
Posts: 27,907
Originally Posted by InTheAirGuy View Post
Isn't it kind of appalling that this is a thing for premium seats that cost several thousands of dollars, which are the focus of much of the advertising and branding of Air Canada, that there seems to be little initiative to fix it, and even worse, most of us in here would expect them to do nothing about it other than hack-fixes by onboard staff?
Actually, I started this thread because I was pretty sure it was a mostly unreported widespread issue.

If AC doesn't know about it, or they think it's the occasional seat here and there, what would you expect them to do, other than alert maintenance that seat ABC on fin XYZ is defective?

Well, now AC knows, and the responses in this thread should make it very clear just how widespread it is.
canadiancow is offline  
Reply With Quote
Old Nov 20, 17, 4:17 pm
  #85  
 
Join Date: Jan 2016
Location: YYZ
Programs: Eupgrade4Lyfe, Gifted E50K, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,497
Originally Posted by InTheAirGuy View Post
Isn't it kind of appalling that this is a thing for premium seats that cost several thousands of dollars, which are the focus of much of the advertising and branding of Air Canada, that there seems to be little initiative to fix it, and even worse, most of us in here would expect them to do nothing about it other than hack-fixes by onboard staff?
Best NA Airline
Symmetre likes this.
Jumper Jack is offline  
Reply With Quote
Old Nov 20, 17, 5:16 pm
  #86  
 
Join Date: Jan 2010
Location: YYZ/SFO
Programs: AC*SE100K, SPG Platinum, HHonors Silver, Le Club Accor Silver, Avis First, NEXUS
Posts: 2,588
The rate of failures for these seats is alarming based on the responses in this thread. I've had this issue at least 5 times out about 50 segments in these seats across the 788, 789, 77W and 77Ls (so about 10%). I only wrote in 3 times, but now I'm going to write in each and every time just so its on record (in addition to reporting it to the crew, who may or may not actually log it). Compensation has ranged from a return of eUpgrades, to a $300 voucher (for YYZ-SFO in I class).

I think it would be a bit naive to think that AC has no knowledge of this problem (but perhaps not how widespread it is), but if I were them I hope their warranty/contract with the supplier will get this fixed (including replacing or redesigning the seats at the supplier's cost).
D582 is offline  
Reply With Quote
Old Nov 20, 17, 6:06 pm
  #87  
 
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy PE/Accor/Hyatt Gold Passport
Posts: 5,350
Originally Posted by D582 View Post
The rate of failures for these seats is alarming based on the responses in this thread. I've had this issue at least 5 times out about 50 segments in these seats across the 788, 789, 77W and 77Ls (so about 10%). I only wrote in 3 times, but now I'm going to write in each and every time just so its on record (in addition to reporting it to the crew, who may or may not actually log it). Compensation has ranged from a return of eUpgrades, to a $300 voucher (for YYZ-SFO in I class).

I think it would be a bit naive to think that AC has no knowledge of this problem (but perhaps not how widespread it is), but if I were them I hope their warranty/contract with the supplier will get this fixed (including replacing or redesigning the seats at the supplier's cost).
If you report it, we log it. Not at all sure why you would think otherwise. It's also common protocol to advise the pilots who datalink ahead the list of issues to MTC Control.
ACYYZ/SD is offline  
Reply With Quote
Old Nov 20, 17, 6:32 pm
  #88  
 
Join Date: Jan 2010
Location: YYZ/SFO
Programs: AC*SE100K, SPG Platinum, HHonors Silver, Le Club Accor Silver, Avis First, NEXUS
Posts: 2,588
Originally Posted by ACYYZ/SD View Post
If you report it, we log it. Not at all sure why you would think otherwise. It's also common protocol to advise the pilots who datalink ahead the list of issues to MTC Control.
Iím sure you do (not sure if Iíve had the pleasure of flying with you yet), but unfortunately Iíve met some of your colleagues who seemed to not care about things like this and have told me if Iím unhappy to write in to customer service.
D582 is offline  
Reply With Quote
Old Nov 20, 17, 6:58 pm
  #89  
Suspended
 
Join Date: Mar 2017
Programs: AC
Posts: 2,167
It seems the majority of you fliers on AC's air mattress business class product have never owned a car with air suspension.

Based on my experience having owned several of said cars, I'm going to suspect there's a serious leakage problem going on here. Perhaps the motors that inflate the air into the mattresses are getting blown out due to them constantly being on.

Given the multiple datapoints that this thread has now given us, I highly suggest Air Canada investigate this potentially systemic issue with the seat manufacturer. Something seems strangely amiss here, although this may explain why several business class products in this type of Dreamcabin configuration don't have an air mattress.
longtimeflyin is offline  
Reply With Quote
Old Nov 20, 17, 7:03 pm
  #90  
 
Join Date: May 2016
Posts: 2,469
Originally Posted by ChrisA330 View Post
These are the Super Diamond seat made by BE Aerospace.
Originally Posted by ACYYZ/SD View Post
Now Rockwell Collins. And others who utilize the Seat (QR,AA etc). are finding proactive solutions to issues. The issue with the lifting table laminate has been addressed as all tables are undergoing a replacement -- believe that's over 1700 in all. Maintenance & Engineering are on it.

Thank you both
quantumofforce is offline  
Reply With Quote

Thread Tools
Search this Thread