Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jan 14, 2018, 4:34 am
#211
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Recently flew on 4 different seats. None of them deflated.
One thing though, I remember the first couple times I flew in that seat that I would play a lot with deflate/inflate function and get uncomfortable.
Now that I'm not excited like a little kid flying these pods, I just don't touch the inflate/deflate functions anymore, and I have yet to experience the deflating issue.
Or maybe it's just luck?
Edit: I know it might be just luck, but still sharing because if it isn't I'm sure many would rather have an inflated J seat YYZHKG than $1,000 and a sore bqck on arrival.
One thing though, I remember the first couple times I flew in that seat that I would play a lot with deflate/inflate function and get uncomfortable.
Now that I'm not excited like a little kid flying these pods, I just don't touch the inflate/deflate functions anymore, and I have yet to experience the deflating issue.
Or maybe it's just luck?
Edit: I know it might be just luck, but still sharing because if it isn't I'm sure many would rather have an inflated J seat YYZHKG than $1,000 and a sore bqck on arrival.
Jan 14, 2018, 9:27 am
#212
Join Date: Aug 2005
Location: yyz
Programs: AC50k, Hilton Diamond, National Executive Club
Posts: 287
Here is a crazy idea: fly another airline. It would take exactly one such incident with a flat seat, no where to move to, and lousy compensation until I flew my last long haul J with AC. I can’t belive people put up with it. I would contact my corporate TA and ask for a full refund. And contact my travel department if my company had a volume purchase agreement and explain why AC doesn’t meet my requirements and ask for another airline in the future. But no. Apparently collective wisdom here is to pack your own air mattress like you are taking a camping trip or going RVing in 49 year old Winnebago. And because I am Mr. Constructive I would also write AC and let them know exactly why I was taking my business elsewhere and that they are welcome to contact me and let me know when they have a fix and would like to earn my business again. Seriously. $4k for 12 hours in an aluminum tube — you all should expect more.
Jan 14, 2018, 9:44 am
#213
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
AC chose this seat design. Manufacturers obviously do testing but for whatever reason, these seats are not working as promised and while some have been around since 2014 on the early 788s, quite a few are from more recent deliveries and refurbs. I am really curious as to what the problem is and I would hope that Air Canada would fix them or replace them because as more of them deflate or don't work on 15 hour TPACs to HKG etc, there are going to be some very unhappy campers.
Also interesting mentions of people choosing other airlines with different seats. That said, I recently flew AA LAX-AKL on their brand new B789. They have the same "pod" as AC but slightly newer design with a few more storage features.
The thing is - AA has a completely different seat. It was awesome and super comfortable and I slept really well, something I've never been able to do on the AC seats.
(AA also provide a mattress pad which, BTW, comes sealed in a bag along with the blanket and pillow)
Here is a link to my AA post with photos of the pods and seats. I guess that even if AC and AA chose the same pod design and manufacturer, airlines can also choose the type of seat.
https://www.flyertalk.com/forum/29118937-post131.html
Also interesting mentions of people choosing other airlines with different seats. That said, I recently flew AA LAX-AKL on their brand new B789. They have the same "pod" as AC but slightly newer design with a few more storage features.
The thing is - AA has a completely different seat. It was awesome and super comfortable and I slept really well, something I've never been able to do on the AC seats.
(AA also provide a mattress pad which, BTW, comes sealed in a bag along with the blanket and pillow)
Here is a link to my AA post with photos of the pods and seats. I guess that even if AC and AA chose the same pod design and manufacturer, airlines can also choose the type of seat.
https://www.flyertalk.com/forum/29118937-post131.html
Jan 14, 2018, 10:31 am
#214
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Recently flew on 4 different seats. None of them deflated.
One thing though, I remember the first couple times I flew in that seat that I would play a lot with deflate/inflate function and get uncomfortable.
Now that I'm not excited like a little kid flying these pods, I just don't touch the inflate/deflate functions anymore, and I have yet to experience the deflating issue.
Or maybe it's just luck?
Edit: I know it might be just luck, but still sharing because if it isn't I'm sure many would rather have an inflated J seat YYZHKG than $1,000 and a sore bqck on arrival.
One thing though, I remember the first couple times I flew in that seat that I would play a lot with deflate/inflate function and get uncomfortable.
Now that I'm not excited like a little kid flying these pods, I just don't touch the inflate/deflate functions anymore, and I have yet to experience the deflating issue.
Or maybe it's just luck?
Edit: I know it might be just luck, but still sharing because if it isn't I'm sure many would rather have an inflated J seat YYZHKG than $1,000 and a sore bqck on arrival.
Jan 14, 2018, 7:33 pm
#215
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 14, 2018, 7:35 pm
#216
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 18, 2018, 1:42 pm
#219
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 18, 2018, 10:04 pm
#220
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Here is a crazy idea: fly another airline. It would take exactly one such incident with a flat seat, no where to move to, and lousy compensation until I flew my last long haul J with AC. I can’t belive people put up with it. I would contact my corporate TA and ask for a full refund. And contact my travel department if my company had a volume purchase agreement and explain why AC doesn’t meet my requirements and ask for another airline in the future. But no. Apparently collective wisdom here is to pack your own air mattress like you are taking a camping trip or going RVing in 49 year old Winnebago. And because I am Mr. Constructive I would also write AC and let them know exactly why I was taking my business elsewhere and that they are welcome to contact me and let me know when they have a fix and would like to earn my business again. Seriously. $4k for 12 hours in an aluminum tube — you all should expect more.
Feb 6, 2018, 3:50 pm
#222
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Happened on AC121 last night. SD didn't know how to fix it. Seemed like one of the older 787s as there was no wifi and the "tape" solution to the table surface was in place too. Have sent in my complaint, got offered a 15% coupon. Not accepting that, so will see what they say when I complain back.
Feb 6, 2018, 3:57 pm
#223
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Oh I forgot to mention this.
On Saturday, 846 YYZ-MUC (and Sunday 847 MUC-YYZ), part of my seat was deflated.
It was at the bottom part of the top half of the seat (i.e. the bottom of the "back rest" part).
I didn't notice until I had gone totally flat and tried to sleep. It was like a piece of the mattress had been removed, and offered no support in that one area.
The SD's reset did not fix it. However, it was negligible enough that an extra blanket strategically positioned made sleeping comfortable.
On Saturday, 846 YYZ-MUC (and Sunday 847 MUC-YYZ), part of my seat was deflated.
It was at the bottom part of the top half of the seat (i.e. the bottom of the "back rest" part).
I didn't notice until I had gone totally flat and tried to sleep. It was like a piece of the mattress had been removed, and offered no support in that one area.
The SD's reset did not fix it. However, it was negligible enough that an extra blanket strategically positioned made sleeping comfortable.
Feb 17, 2018, 9:43 am
#224
Join Date: Aug 2005
Location: yyz
Programs: AC50k, Hilton Diamond, National Executive Club
Posts: 287
Brief update to this thread. On flight from Vancouver to Toronto yesterday, my seat must have had a slow leak, because I could feel it reinflating every half hour or so.
Feb 19, 2018, 9:43 pm
#225
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Happened on AC121 last night. SD didn't know how to fix it. Seemed like one of the older 787s as there was no wifi and the "tape" solution to the table surface was in place too. Have sent in my complaint, got offered a 15% coupon. Not accepting that, so will see what they say when I complain back.