Originally Posted by
24left
I will add a comment to anyone reading your post who does encounter this on a flight: Take photos, document everything, get the name of the cabin crew and exactly what they claim and will or won't do.
I think we've all flown with those who may not know how to reset the seats or the IFE (IFE hiccups seem to be a regular problem on some fins I've flown, why I don't know).
As mentioned, there is a form and if the problem persists and cannot be fixed, get that form and if the crew refuses or claims ignorance, get their name. There is a reason the forms exist. If others here have knowledge that AC is no longer providing the forms, or if they are no longer green or blue depending on the problem, then it would be great to advise the FT collective. Thanks in advance.
Here is a crazy idea: fly another airline. It would take exactly one such incident with a flat seat, no where to move to, and lousy compensation until I flew my last long haul J with AC. I can’t belive people put up with it. I would contact my corporate TA and ask for a full refund. And contact my travel department if my company had a volume purchase agreement and explain why AC doesn’t meet my requirements and ask for another airline in the future. But no. Apparently collective wisdom here is to pack your own air mattress like you are taking a camping trip or going RVing in 49 year old Winnebago. And because I am Mr. Constructive I would also write AC and let them know exactly why I was taking my business elsewhere and that they are welcome to contact me and let me know when they have a fix and would like to earn my business again. Seriously. $4k for 12 hours in an aluminum tube — you all should expect more.