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New VIP lounge YYZ int'l: Air Canada Signature Suite

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Old Dec 2, 2017, 8:59 pm
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Last edit by: canadiancow
As per AC Signature Suite page - July 2, 2021

* Air Canada Signature Class customers travelling on an Air Canada-operated flight (to Europe, Asia and South America) originally booked and ticketed in the following booking classes will be eligible for access to the Air Canada Signature Suite: J, C, D, Z, P. Only Aeroplan flight rewards booked as a Business Class Flexible Reward or a First Class Flexible Reward in J, C, D, Z, P, I booking classes are eligible for access. All bookings in R class (including, but not limited to, eUpgrades, Last-Minute Upgrades, and AC Bid Upgrades), Aeroplan flight rewards booked as a Business Class Lowest Reward or a First Class Lowest Reward, Star Alliance Upgrade Awards, Business Class flight rewards booked and ticketed by partner airlines, and I (including Star Alliance Upgrade Awards), as well as bookings made during irregular operations where the customer was not originally booked and confirmed in one of the eligible booking classes, will be excluded. Eligible customers may not invite guests. Access to the Air Canada Signature Suite is not available to customers travelling on promotional tickets or employees.

https://www.aircanada.com/ca/en/aco/home/fly/premium-services/signature-suite.html

canadiancow's photos: https://photos.app.goo.gl/0nui9iIVxRH5nczi1

Video of Signature Suite along with menus and food shots. https://youtu.be/QDdKM735n3k
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New VIP lounge YYZ int'l: Air Canada Signature Suite

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Old Feb 17, 2018, 6:56 pm
  #1036  
 
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Originally Posted by ACfly


Email from Air Canada to the Suite prior to flight


here’s the mail from Air Canada... must be a recent thing.

​​​​​​​
I received the same email recently whereas for two other international paid J flights earlier this year, I had not. So it must be a recently implemented feature.
DNAwizard is offline  
Old Feb 18, 2018, 8:09 pm
  #1037  
 
Join Date: Jul 2015
Posts: 17
Codeshare operated by AC, paid J

Does anyone know if you are on a partner ticket (ie, not 014), on an codeshare flight, but the flight is operated by AC and it's paid J, do you get access to the Signature Suite?
FlyingBehr is offline  
Old Feb 18, 2018, 8:23 pm
  #1038  
 
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Originally Posted by FlyingBehr
Does anyone know if you are on a partner ticket (ie, not 014), on an codeshare flight, but the flight is operated by AC and it's paid J, do you get access to the Signature Suite?
Yes.
D582 is offline  
Old Feb 18, 2018, 8:45 pm
  #1039  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Originally Posted by FlyingBehr
Does anyone know if you are on a partner ticket (ie, not 014), on an codeshare flight, but the flight is operated by AC and it's paid J, do you get access to the Signature Suite?
Yes. I flew on a 016 ticket, UA marketed flight recently, and was allowed in.
canadiancow is offline  
Old Feb 18, 2018, 9:15 pm
  #1040  
 
Join Date: Jul 2015
Posts: 17
Smile

Originally Posted by canadiancow
Yes. I flew on a 016 ticket, UA marketed flight recently, and was allowed in.
Great to know. Thank you!
FlyingBehr is offline  
Old Feb 18, 2018, 10:10 pm
  #1041  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Originally Posted by threevic
Your a SE for Life you should be automatically granted everything. I mean seriously. As an example, im very close to MM and last year flew 200k miles and spent almost 50k to do it. So say its 250-300k per million miles, for a 3 million miler (or more?) yeah I'd say you qualify as somebody who should be entitled to all of the best that AC has to offer. I'm not there yet, but even after spending around $275k on AC so far, yeah, I think there should be some grandfathered perks. I get there has to be a line drawn somewhere and that even newly minted SE's need to earn their stripes, but MM+, yeah. Loyalty is above and beyond.

Don't normally post here, but after going to the lounge and finding out some of the details about it I was a little choked. Come to find out that a Concierge who shall forever remain nameless suggested I join the board and demand some change as even he, as an employee seems to think that air canada's most loyal members should be recognized with aircanada's best and not with its "rest"

As of the end of this month, flown 60k miles. going to be a crazy year!

CHeers to all!
AC does many things to show me that they value my business. I don't feel like I am left out on anything. It's hard to say, if and when I make a trip off of the continent, I may pay for J and enjoy the Suite. Time will tell.
YEG_SE4Life is offline  
Old Feb 19, 2018, 9:50 am
  #1042  
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,268
Originally Posted by InTheAirGuy
Myself and MrsITAG recently visited the lounge after an overseas flight. We are both SE. Neither of us got 'notified' by email.
How did you get in after an overseas flight? Access to Intl area is only with departing flight...????
IluvSQ is offline  
Old Feb 19, 2018, 9:58 am
  #1043  
 
Join Date: May 2012
Programs: AC*SE MM Fairmont presidents club
Posts: 45
Originally Posted by ridefar
I will spend $50k this year with AC and I think they should buy me a Ferrari.
My point that I was making, that was misconstrued by some, was constantly spending the money. Fliers who are year in and year our a SE, and have demonstrated a consistent loyalty. Super Elites are called the Top Tier members for a reason. Not sure SE's should be called top tier if there is a AC benefit that they are not entitled to. NOW, that said, I can appreciate that in an effort to cull the SE heard, an AQD AND 50% of miles flown was implemented, and as it should have been. AC should be rewarding travelers on their seats, not a member who only flew 20% on AC and the rest on other star alliance partners as an example. That said, if there is a member who has flow for 2 million miles on AC metal, or 1 million or 3 million, there should be a point where that has to count towards ALL the benefits that AC has to offer. Do you create another bracket (200 or 250k or higher) to recognize the ones who basically live on the airplanes and airports? Which I think isn't a bad idea (I know there will be some snarky comments on this) or do you say that 1, 2, or 3 MM get the absolute top privileges. I would say it is up to air canada to figure out the economics of that, but my point is that to accumulate 3 million miles on AC it would cost anywhere between 600k-1 million bucks. SE, I agree is not the threshold, as you can hit SE one year and never again. That is not a consistently loyal member, but one who has flown 1 million?, 2 million? I strongly believe 3MM for sure should get it.

Say what you want. but as someone who board-line spends more time on the road, it would be nice to have an ambiance where there aren't screaming kids, and over crowed lounges, and I know I'm not alone. The lounge is my office or simply a place where I can unwind and recharge.
threevic is offline  
Old Feb 19, 2018, 10:17 am
  #1044  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Originally Posted by threevic
Not sure SE's should be called top tier if there is a AC benefit that they are not entitled to.
Huh? Flying J is a benefit you're not entitled to at all times, unless you pay for it.

Likewise, why would you expect to be always entitled to the business class lounge if you're not paying for it?

SE has very explicitly published benefits (and some unpublished benefits, such as meal priority).

J also has very explicitly published benefits.

Some of the J and SE benefits overlap, some do not.

I don't know why you think that an SE should be entitled to everything J offers (presumably except the seat itself? though you're not even clear on that point)

The issue with SE is that there's a VERY large difference in profitability between an SE who earns 50k AQD on 67k BIS miles, an SE who earns 20k AQD on 67k BIS miles, and an SE who earns 20k AQD on 250k BIS miles. These all exist, even among members of this forum.

Not to mention that MM does not have an AQD requirement, and can easily be bought for $50k if you're flexible on time. Yes, MM means you flew a lot of AC. It does not mean you were ever profitable.
ridefar and Bohemian1 like this.
canadiancow is offline  
Old Feb 19, 2018, 11:23 am
  #1045  
 
Join Date: Sep 2005
Location: YYC
Programs: AC SE100*1MM; Spire Ambassador
Posts: 1,341
Originally Posted by canadiancow
Huh? Flying J is a benefit you're not entitled to at all times, unless you pay for it.

Likewise, why would you expect to be always entitled to the business class lounge if you're not paying for it?

SE has very explicitly published benefits (and some unpublished benefits, such as meal priority).

J also has very explicitly published benefits.

Some of the J and SE benefits overlap, some do not.

I don't know why you think that an SE should be entitled to everything J offers (presumably except the seat itself? though you're not even clear on that point)

The issue with SE is that there's a VERY large difference in profitability between an SE who earns 50k AQD on 67k BIS miles, an SE who earns 20k AQD on 67k BIS miles, and an SE who earns 20k AQD on 250k BIS miles. These all exist, even among members of this forum.

Not to mention that MM does not have an AQD requirement, and can easily be bought for $50k if you're flexible on time. Yes, MM means you flew a lot of AC. It does not mean you were ever profitable.
these observances by binning the membership levels are true, but eventually the customer data analysis should yield many more meaningful results. Every bin of the membership levels and its respective spending activities have a distribution. There is always someone who might be spending $50k as an MM flyer, but statistically how many are doing such things? All program terms are made primarily based on the data patterns of each bin, and if any significant number of outliers is found, surgical correction or modification of those terms will be made to close any loopholes.
lespoir is offline  
Old Feb 19, 2018, 11:38 am
  #1046  
 
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
Originally Posted by threevic
My point that I was making, that was misconstrued by some, was constantly spending the money. Fliers who are year in and year our a SE, and have demonstrated a consistent loyalty. Super Elites are called the Top Tier members for a reason. Not sure SE's should be called top tier if there is a AC benefit that they are not entitled to. NOW, that said, I can appreciate that in an effort to cull the SE heard, an AQD AND 50% of miles flown was implemented, and as it should have been. AC should be rewarding travelers on their seats, not a member who only flew 20% on AC and the rest on other star alliance partners as an example. That said, if there is a member who has flow for 2 million miles on AC metal, or 1 million or 3 million, there should be a point where that has to count towards ALL the benefits that AC has to offer. Do you create another bracket (200 or 250k or higher) to recognize the ones who basically live on the airplanes and airports? Which I think isn't a bad idea (I know there will be some snarky comments on this) or do you say that 1, 2, or 3 MM get the absolute top privileges. I would say it is up to air canada to figure out the economics of that, but my point is that to accumulate 3 million miles on AC it would cost anywhere between 600k-1 million bucks. SE, I agree is not the threshold, as you can hit SE one year and never again. That is not a consistently loyal member, but one who has flown 1 million?, 2 million? I strongly believe 3MM for sure should get it.

Say what you want. but as someone who board-line spends more time on the road, it would be nice to have an ambiance where there aren't screaming kids, and over crowed lounges, and I know I'm not alone. The lounge is my office or simply a place where I can unwind and recharge.
I'll just make a random comment here. I'm SE. I'm MM (approaching 2MM). Only about 10% of my annual air travel spend goes to AC. So SE/MM really is not an indication of loyalty. Measured by spend, I'm 90% disloyal. Should I be rewarded for loyalty?
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After Burner is offline  
Old Feb 19, 2018, 12:11 pm
  #1047  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
Originally Posted by After Burner
I'll just make a random comment here. I'm SE. I'm MM (approaching 2MM). Only about 10% of my annual air travel spend goes to AC. So SE/MM really is not an indication of loyalty. Measured by spend, I'm 90% disloyal. Should I be rewarded for loyalty?
You're still MM and nearly 2MM. So you're 90% disloyal, but still a big spender and big flyer overall.

AC cares only about your absolute loyalty and not your relative loyalty.
Diabeetus is offline  
Old Feb 19, 2018, 12:31 pm
  #1048  
 
Join Date: May 2012
Programs: AC*SE MM Fairmont presidents club
Posts: 45
Originally Posted by After Burner
I'll just make a random comment here. I'm SE. I'm MM (approaching 2MM). Only about 10% of my annual air travel spend goes to AC. So SE/MM really is not an indication of loyalty. Measured by spend, I'm 90% disloyal. Should I be rewarded for loyalty?
?? I'm not sure I follow. If you have flown 2MM (almost) that means your have flown nearly 2MM on air canada metal. which means you would have spent those dollars and time on AC. If I read you reply correctly, and 10% of you travel is on AC and you're nearly a 2MM that means you've traveled nearly 20MM?

Also, to qualify as a SE 50% of your travel (minimum) must be on AC, again, don't follow.

I know a guy who has traveled 1.7 million miles in 10 years on AC only, and they are a mix of long an short haul. I know what that revenue ads up to, AC makes money on him, he's high cost Flex fares or Latitude fares pretty much all the time. what do you say about that? THAT and travelers like that , which air canada has the ability to track is the ones im talking about when I say consistent loyalty

I also have a friend who travels 110k average per year and maybe does 20-22k AQD and we were talking about this and he suggested at his level of travel, that though he would love that privilege he could see that there would be far more "deserving" members to get it.

all economics aside, if the lounge is ment for business class travelers, then someone explain this, if I use my upgrade credits to get into J class, why does't it correlate to the equivalent lounge? I read all the arguments about "its just points" etc... but fact is you few enough miles for AC to determine that you would get the ability to use that cabin, so if it is cabin specific it should extend to everyone in the j class cabins on those aircrafts regardless of if was points or bid or whatever mean aircanada allowed you to get that seat.

I have had extensive conversations with high level management who have agreed with my points.

I think there is a way to reward those who are the most loyal and profitable of economy fliers. I look it like when 75k got created everyone at 81k miles was complaining that they were closer to SE than to E, so they created something for them, and to be fare, that was the right move, pretty sure anyone with a 75k badge can agree with me. All im saying is there has to be a way to do the same with high revenue economy fliers to bridge the gap in a similar way.

I could go on, but I am going to bow out as it seems my opinion is not welcome here.

regards
threevic is offline  
Old Feb 19, 2018, 12:52 pm
  #1049  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Originally Posted by threevic
Also, to qualify as a SE 50% of your travel (minimum) must be on AC, again, don't follow.
Huh?

For one or two years, you needed 50% of the requirement (i.e. 50% of 100k, or 50k AQM) to be on AC metal. This requirement was dropped when AQD was introduced.

Also, it was never "50% of your travel". It was always 50k AQM for SE. If you earned 1 million AQM per year, you still only needed 50k AQM on AC metal.
canadiancow is offline  
Old Feb 19, 2018, 1:00 pm
  #1050  
 
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
Your opinion is certainly welcome here. I agree with most of what you have to say - but it all needs to be reconciled with a space constraint, unfortunately. The suite can only accommodate a certain number of guests.

I say this as a SE who doesn't generally travel paid J but often e-ups.
PB53x11 is offline  


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