AC Presence on FT
May 24, 2014, 3:08 pm
#766
Join Date: May 2014
Posts: 319
For the rouge A319s, why did you go with 3x3 Euro-J seating for premium rouge instead of 2x2 seating, especially if you are selling it as a business class and not as a premium economy? Seems like the middle blocked seat is just wasted space at the expense of comfort.
Actually, after typing the above, I reviewed the seat layout for these aircraft again, and it now shows 2x2 seating. Are you changing out the seats or is this a misrepresentation? The booking engine still shows 3x3. http://www.aircanada.com/en/about/fl...-100rouge.html
Actually, after typing the above, I reviewed the seat layout for these aircraft again, and it now shows 2x2 seating. Are you changing out the seats or is this a misrepresentation? The booking engine still shows 3x3. http://www.aircanada.com/en/about/fl...-100rouge.html
May 24, 2014, 3:14 pm
#767
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
I would ask AC to comment and address on the service issues with rouge. How do you expect even your most loyal customers to pay for premium rouge when it has both an inferior hard and soft product? Every other post on the rouge thread is similar to this:
After flying Rouge in Z class from LAX-YYC yesterday I can say that if they just replaced the Premium Rouge seats up front with proper seats I wouldn't mind Rouge.
That and make the front lav J only. There was a steady stream of PAX coming through the entire flight, forming a lineup.
Flight attendants need more training, didn't address pax by name, didn't know what scotch was, and didn't know what kind of wines they had only the country.
That and make the front lav J only. There was a steady stream of PAX coming through the entire flight, forming a lineup.
Flight attendants need more training, didn't address pax by name, didn't know what scotch was, and didn't know what kind of wines they had only the country.
May 24, 2014, 3:14 pm
#768
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Or bought 2 one-way tickets, separately. No additional cost, but 2 different pnrs.
May 24, 2014, 3:34 pm
#769
Join Date: Apr 2004
Location: Ottawa
Programs: Cessna TTx Self-Fly
Posts: 2,982
I believe this is so they can swap out aircraft for routes that fly in all Y configs. Although I'm not sure how many routes do this, it seems like something that can be managed internally.
I would ask AC to comment and address on the service issues with rouge. How do you expect even your most loyal customers to pay for premium rouge when it has both an inferior hard and soft product? Every other post on the rouge thread is similar to this:
I would ask AC to comment and address on the service issues with rouge. How do you expect even your most loyal customers to pay for premium rouge when it has both an inferior hard and soft product? Every other post on the rouge thread is similar to this:
As I wrote before, rouge is nothing more than mainline prices for a lousy (and inferior) hard product.
May 24, 2014, 4:21 pm
#770
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
You need to fly on long haul but short trips more.
May 24, 2014, 8:11 pm
#771
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
1. (...)Many buy expensive fares such as B and O to improve their upgrade chances on long haul trips. They actually want to upgrade at booking. They are lots out there who buy J, Z, C....AC knows that the so-called bottom feeder group is too small to base policy.
2. If one spends 30K+ on fares annually, surely it should not be too difficult to squeeze SE out of that budget. There are plenty of suggestions on FT on how that is done.
2. If one spends 30K+ on fares annually, surely it should not be too difficult to squeeze SE out of that budget. There are plenty of suggestions on FT on how that is done.
As for #1, sure, I want to do that, but corporate policy does not allow me to.
May 24, 2014, 8:18 pm
#772
Join Date: May 2014
Programs: AC Elite 50K
Posts: 367
You can't nonstop YHZ->YVR you must connect. And if you LMU you cant e upgrade the other segment and vice versa. /If you eupgrade at checkin you are waitlisted even if R>0. So you never ever checkin and upgrade you do it before.
May 24, 2014, 9:02 pm
#773
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
I misinterpreted your post - I thought you were stating that you had the departing (from YHZ) and arriving (to YHZ) flights on the same pnr. I thought you were saying that if you did a LMU in one direction of this type of booking, you could not upgrade on the other direction of this booking. Sorry.
May 24, 2014, 9:04 pm
#774
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
TO AC Altitude - is this an error on AC web site?
See post #162 of TSA precheck thread.
This is the quote:
I believe the AC instructions defining NEXUS number are mistranslated and it intends to refer to the "nine digits that precede the SC ###" (and not "nine digits followed by SC ###" which I think the translator believes is the same thing, but English speakers do not). Just the nine digits is what I input, and it works on OLCI. (If input at the time of buying a ticket, it has interfered with OLCI so I don't input any of that stuff until OLCI.)
This is the quote:
I believe the AC instructions defining NEXUS number are mistranslated and it intends to refer to the "nine digits that precede the SC ###" (and not "nine digits followed by SC ###" which I think the translator believes is the same thing, but English speakers do not). Just the nine digits is what I input, and it works on OLCI. (If input at the time of buying a ticket, it has interfered with OLCI so I don't input any of that stuff until OLCI.)
May 25, 2014, 4:33 am
#775
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Well, part of the 'problem' as you put it, is our agents are human like anyone else, and occasionally make mistakes like anyone else. They are great, knowledgeable people who work hard, and clearly we try and ensure they have the best training for the job, but when policies change or you are asking for a complex itin - well I'm sure you can appreciate that sometimes mistakes happen.
Last edited by tcook052; May 25, 2014 at 9:30 am
May 25, 2014, 5:12 am
#776
Suspended
Join Date: Dec 2010
Posts: 4,153
Opaque rules and fees
Why is it so difficult to clearly state the change fee on purchased tickets and make sure it matches what agents see on my file?
It's completely random. I have been charged $50 when expecting to pay $200; And I was forced to pay $250 when expecting $75. (And been refunded it later by your Calgary team).
What kind of contract is that if neither party has a clue as to how it is executed?
Is this done on purpose to confuse? Or is it pure and simple incompetence on ACs part, failing to make sure pax actually have a reasonable understanding about what they are purchasing?
A lot of silly things end up taking hours of call center time to resolve. I have literally spent more time making bookings than the time it takes to actually fly them!
Hang up and call again is part of the "solution", which is a sad state of affairs.
It's completely random. I have been charged $50 when expecting to pay $200; And I was forced to pay $250 when expecting $75. (And been refunded it later by your Calgary team).
What kind of contract is that if neither party has a clue as to how it is executed?
Is this done on purpose to confuse? Or is it pure and simple incompetence on ACs part, failing to make sure pax actually have a reasonable understanding about what they are purchasing?
A lot of silly things end up taking hours of call center time to resolve. I have literally spent more time making bookings than the time it takes to actually fly them!
Hang up and call again is part of the "solution", which is a sad state of affairs.
May 25, 2014, 7:22 am
#777
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,261
May 25, 2014, 7:54 am
#778
Join Date: May 2014
Programs: AC Elite 50K
Posts: 367
I misinterpreted your post - I thought you were stating that you had the departing (from YHZ) and arriving (to YHZ) flights on the same pnr. I thought you were saying that if you did a LMU in one direction of this type of booking, you could not upgrade on the other direction of this booking. Sorry.
May 25, 2014, 9:07 am
#779
Join Date: Mar 2009
Location: Sudbury-North Shore-Manitoulin
Programs: AP SPG HH
Posts: 631
@rankourabu... That's why I usually wait until after 4:00 EST before calling. That way I get staff in Vancouver instead of Montreal. I have found the Van. staff to be able to offer help and good service... without the attitude.
May 25, 2014, 2:24 pm
#780
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423