Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old May 2, 2015, 5:36 am
  #151  
 
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Originally Posted by superangrypenguin
There will most certainly be PIPEDA implications if sharing data with a US company. I run into this ALL the time working with Government agencies in Ottawa and implementations in the public cloud environment which is run by us, a US based company.

Is there any carrier that offers WIFI for its elite members or J/F pax?
Emirates and ANA don't offer it for J or F. It's a bit tough to implement that though, for many reasons. Wifis don't like to stop at the curtain, much like some passengers in Y.
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Old May 2, 2015, 6:48 am
  #152  
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Originally Posted by pmax
Emirates and ANA don't offer it for J or F. It's a bit tough to implement that though, for many reasons. Wifis don't like to stop at the curtain, much like some passengers in Y.
Touche. I just had a thought that wouldn't result in any privacy issues!!

Like the UCC club at Seattle (unique code every day), why not have a Wi-Fi code that is unique for every flight? Then the SD can hand it out to J pax?
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Old May 2, 2015, 7:18 am
  #153  
 
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Originally Posted by superangrypenguin

Is there any carrier that offers WIFI for its elite members or J/F pax?
QR in F... FA pass out a card with a free code for the flight. It's not even an option you can purchase.
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Old May 2, 2015, 7:27 am
  #154  
 
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Originally Posted by xray
QR in F... FA pass out a card with a free code for the flight. It's not even an option you can purchase.
If it's a one-time use code then it comes with all kinds of associated tech issues like "oops, it stopped working and now I can't get access". If it's multi-use, then you can share it with others. Among many other issues. Not impossible, but probably just not worth it for $10-$15.
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Old May 2, 2015, 12:45 pm
  #155  
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Originally Posted by antirealist
Yes, because the MLL wifi connectivity is definitely something to aspire to.
The authentication system is reasonable.

Originally Posted by pmax
If it's a one-time use code then it comes with all kinds of associated tech issues like "oops, it stopped working and now I can't get access". If it's multi-use, then you can share it with others. Among many other issues. Not impossible, but probably just not worth it for $10-$15.
So I guess they should charge for drinks in J too. I mean, otherwise I can just pass mine back to row 12. And it's only $7, right?
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Old May 2, 2015, 1:49 pm
  #156  
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Originally Posted by canadiancow
The authentication system is reasonable.
Yes, but AC owns the database on the back end to allow us to login via AE #, PNR etc etc.

In order for Gogo to have access to this, it would need to have access to the AC DB, or it would have to have some form of federated services where it could technically hash the data being transferred, but still, if the US government wanted to get the information, hashed or not, they would be able to access personal Canadian data due to the Patriot Act.

This is precisely the reason why public cloud services, e.g. AWS, Intune, Azure and others, are very slowly in their adoption in the Canadian marketplace.

Oh, and I hate the authentication system. It's really slow in some MLL's across Canada The many times I've been to YVR, the auth system takes at least 15-30 seconds to get through I always end up tethering if i'm at a MLL.
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Old May 2, 2015, 2:20 pm
  #157  
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Originally Posted by superangrypenguin
Yes, but AC owns the database on the back end to allow us to login via AE #, PNR etc etc.

In order for Gogo to have access to this, it would need to have access to the AC DB, or it would have to have some form of federated services where it could technically hash the data being transferred, but still, if the US government wanted to get the information, hashed or not, they would be able to access personal Canadian data due to the Patriot Act.
What personal information? It would be your Aeroplan number and the flight you're on.

The Aeroplan server responds with either "Grant free wifi", "Grant discounted wifi", or "Full price wifi", depending on whatever tiers they want to set up.

That is strictly less information than entering a credit card in-flight, which would provide them with your name, address, and credit card number instead of an Aeroplan number.
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Old May 2, 2015, 3:33 pm
  #158  
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Originally Posted by canadiancow
What personal information? It would be your Aeroplan number and the flight you're on.

The Aeroplan server responds with either "Grant free wifi", "Grant discounted wifi", or "Full price wifi", depending on whatever tiers they want to set up.

That is strictly less information than entering a credit card in-flight, which would provide them with your name, address, and credit card number instead of an Aeroplan number.
I, like most on here do not know how the AE info I stored. However, if there's an AE number provided then people's addresses, phone numbers etc can be retrieved. This is personally identifyable information. But all speculation on all of our parts
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Old May 2, 2015, 4:42 pm
  #159  
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Originally Posted by superangrypenguin
I, like most on here do not know how the AE info I stored. However, if there's an AE number provided then people's addresses, phone numbers etc can be retrieved. This is personally identifyable information. But all speculation on all of our parts
I still don't know what you're talking about. That's not how authentication systems work.

I can sign into sites like imgur with my Google account, but if they request access to "Sign you in using your Google Account", then that's all they can do. I'm not even convinced they necessarily get my email address out of that, but it certainly doesn't let them read my mail. Just because an account has a huge set of data, doesn't mean it would be accessible to any service using that account for authentication.
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Old May 2, 2015, 4:47 pm
  #160  
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Originally Posted by canadiancow
I still don't know what you're talking about. That's not how authentication systems work.

I can sign into sites like imgur with my Google account, but if they request access to "Sign you in using your Google Account", then that's all they can do. I'm not even convinced they necessarily get my email address out of that, but it certainly doesn't let them read my mail. Just because an account has a huge set of data, doesn't mean it would be accessible to any service using that account for authentication.
I'm not sure how Google works on the back end, but if you look at things like Active Directory Federation Services and how it passes on data, then PPI is passed on via a hash. I'm well aware of how enterprises/government run into this issue with SSO with respect to authentication for Azure/Intune. If it's anything like that, then AC will run into legal implications. Now, let's be fair here though, AC just signed a huge deal with O365 so they must be using ADFS. I'm not sure how they got over the privacy issues, and maybe they aren't using ADFS, who knows? Maybe they don't care (as it's not customer info) Anyway, my point was, we can speculate all we want but we don't know how AC stores our Altitude info on the back end, so we can grind cycles all we want, but it won't go anywhere

Also, did you know that sometimes the password is passed on via plain text? Yes, that happens, including one customer who had everyone setup in AD as a Domain Admin

My point was, to summarize, that PPI data may be exchanged which may mean we'll never be able to know if they can work with GoGo to authenticate. Will names have to be passed on? Just the Altitude #? What about synchronization on Gogo's side with AC? etc etc etc. Too many variables, not enough hair.

Last edited by superangrypenguin; May 2, 2015 at 4:53 pm
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Old May 2, 2015, 4:59 pm
  #161  
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Originally Posted by superangrypenguin
I'm not sure how Google works on the back end, but if you look at things like Active Directory Federation Services and how it passes on data, then PPI is passed on via a hash. I'm well aware of how enterprises/government run into this issue with SSO with respect to authentication for Azure/Intune. If it's anything like that, then AC will run into legal implications. Now, let's be fair here though, AC just signed a huge deal with O365 so they must be using ADFS. I'm not sure how they got over the privacy issues, and maybe they aren't using ADFS, who knows? Maybe they don't care (as it's not customer info) Anyway, my point was, we can speculate all we want but we don't know how AC stores our Altitude info on the back end, so we can grind cycles all we want, but it won't go anywhere

Also, did you know that sometimes the password is passed on via plain text? Yes, that happens, including one customer who had everyone setup in AD as a Domain Admin

My point was, to summarize, that PPI data may be exchanged which may mean we'll never be able to know if they can work with GoGo to authenticate. Will names have to be passed on? Just the Altitude #? What about synchronization on Gogo's side with AC? etc etc etc. Too many variables, not enough hair.
But you're talking about problems with a system that doesn't exist.

I'm telling you how to build it so there would be no privacy issues.

I don't care how data is stored on the Aeroplan/Altitude side, since that's not relevant to a proper implementation of the system.

I could build this in a day using technologies I'm familiar with.
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Old May 2, 2015, 5:16 pm
  #162  
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Originally Posted by canadiancow
But you're talking about problems with a system that doesn't exist.

I'm telling you how to build it so there would be no privacy issues.

I don't care how data is stored on the Aeroplan/Altitude side, since that's not relevant to a proper implementation of the system.

I could build this in a day using technologies I'm familiar with.
While I don't doubt this, keep in mind AC is running some legacy mainframe stuff. I'm not too sure how you would even be able to access the data Hell i'm not too sure how their data is even stored!
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Old May 3, 2015, 4:33 am
  #163  
 
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Originally Posted by canadiancow
The authentication system is reasonable.

So I guess they should charge for drinks in J too. I mean, otherwise I can just pass mine back to row 12. And it's only $7, right?
The curtain stops drinks much better than it stops radio waves.
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Old May 3, 2015, 7:52 am
  #164  
 
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Originally Posted by superangrypenguin
While I don't doubt this, keep in mind AC is running some legacy mainframe stuff. I'm not too sure how you would even be able to access the data Hell i'm not too sure how their data is even stored!
Etch-A-Sketches
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Old Jun 28, 2015, 8:16 pm
  #165  
 
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Anybody know if there's a list of FINs kicking around that are wifi-enabled? I know the original two 319s were 280 and 282. Curious how much of the 319/320/321 fleet is now wifi-enabled (namely wondering what aircraft variant I can maximize my likelihood to get wifi on).
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