Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Apr 10, 2018, 6:29 pm
  #901  
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Originally Posted by yyznomad
Defining "early 2018" here on FT is like bashing each other over whether it was a soft/medium/hard/semi-squishy landing.

Armchair experts will proclaim that "early 2018" actually means "late 2021".
Or maybe it means it will be installed in early 2018, but not turned on until late 2021. <-- yes, sarcasm, Sheldon.
LMAO, so that's a firm maybe, then. Or dates are just "suggestions" and somewhat fluid in the alpha quadrant.
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Old Apr 10, 2018, 6:50 pm
  #902  
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Originally Posted by 24left
LMAO, so that's a firm maybe, then. Or dates are just "suggestions" and somewhat fluid in the alpha quadrant.
Actually, I think that might be more fluid in the beta quadrant.

But I digress... Species 8472 will ensure that "early 2018" is a firm maybe.

IIRC, I think it was somewhere in this thread (?) that mentioned AC's announcement of having wifi on all 777s by Summer 2017 or something on those lines? I could be mistaken.
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Old Apr 10, 2018, 6:50 pm
  #903  
 
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Originally Posted by 24left
LMAO, so that's a firm maybe, then. Or dates are just "suggestions" and somewhat fluid in the alpha quadrant.
Air Canada is like the Elon Musk of the airlines. When they say sth, just add 1.5 years to be safe.
Except unlike Model 3 where no one has done it before, they aren't capable of sth that pretty much DL,AA and UA all have
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Old Apr 10, 2018, 6:51 pm
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Originally Posted by yyznomad
Actually, I think that might be more fluid in the beta quadrant.

But I digress... Species 8472 will ensure that "early 2018" is a firm maybe.

IIRC, I think it was somewhere in this thread (?) that mentioned AC's announcement of having wifi on all 777s by Summer 2017 or something on those lines? I could be mistaken.
I believe the post I linked a while ago said Fall 2016
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Old Apr 10, 2018, 6:56 pm
  #905  
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I heard May for the 777s.

789 should start after or in parallel, and continue throughout the year.

788/333/rouge763 will come later.
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Old Apr 10, 2018, 6:57 pm
  #906  
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Originally Posted by canadiancow
I heard May for the 777s.

789 should start after or in parallel, and continue throughout the year.

788/333/rouge763 will come later.
Please specify which year
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Old Apr 16, 2018, 7:59 pm
  #907  
 
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YVR-HKG-YVR AC07 & AC08 April 21/23 anyone know if there will be WI-FI?
I have FINS 738 & 742 with Wi-Fi thanks to 24Left, so I am trying to figure out if i will be lucky enough to enjoy this on my upcoming travel?

Any help would be appreciative.
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Old Apr 16, 2018, 8:01 pm
  #908  
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Originally Posted by HerpaYvr
YVR-HKG-YVR AC07 & AC08 April 21/23 anyone know if there will be WI-FI?
I have FINS 738 & 742 with Wi-Fi so I am trying to figure out if i will be lucky enough to enjoy this on my upcoming travel?
See my post https://www.flyertalk.com/forum/29543185-post882.html

Also, many recent posts have noted which fins seems to have had working wifi

Such as https://www.flyertalk.com/forum/29455849-post869.html

Funny thing - both these posts contain info on the 2 Fins you are flying
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Old Apr 17, 2018, 5:07 am
  #909  
 
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Anyone flown recently on 732 and know if she is equipped? Assuming fin doesn't change, she is taking me to London later this week.
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Old Apr 19, 2018, 7:10 pm
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Originally Posted by YZF_Elite
Anyone flown recently on 732 and know if she is equipped? Assuming fin doesn't change, she is taking me to London later this week.
Switched to 741, also a fin that hasn't been noted here.
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Old Apr 19, 2018, 7:20 pm
  #911  
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AC 756 on April 19 had weird wifi at the beginning. I could connect to ACWiFi, but it said it was unavailable (same message as when you're under 10k feet).

Once a second person mentioned it, they rebooted it (can I get a "trust this guy with wifi issues" card please?), and it started working.

But it's slow as heck. `git pull` was going at about 1000 bytes per second.
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Old Apr 21, 2018, 4:45 pm
  #912  
 
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Ok FIN 748 has Wi-Fi also!

ON AC07 today with a fellow F/T jsfrSE right next to me chatting away

So one more FIN with WI-FI
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Old Apr 21, 2018, 7:05 pm
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AC007 on April 12 also had WIFI. Don't know the FIN number.
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Old Apr 21, 2018, 10:47 pm
  #914  
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Anyone have experience with 852?
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Old Apr 22, 2018, 2:09 pm
  #915  
 
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Posting this onboard AC29 right now. YVR-PEK operated by a 77W
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