Flight report and feedback thread
Sep 29, 2010 | 2:38 am
#121
Join Date: Jan 2010
Posts: 154
Flight/Origin-Destination: YUL -> LHR, AC864
Date: Sep 28
Cabin: J
Status: Elite
Pre departure
Was check in quick and efficient? : I did web checkin. Arrived very early, walked right up to the agent, she had everything tagged up before I finished juggling my luggage and I was on my way.
Did you use priority security (if eligible) and if so, was it quick and efficient? : Yes I did, it was not efficient, as non-priority customers were walking in and having to be directed elsewhere. The signage needs to be BIG AND BOLD because passengers have a lot on their minds and are dumb anyway. They need to be lead out. Also flagging priority security as "VIP" in some airports means one thing, others in other airports. I suggest you flag them for what they are "Business Class Passengers, and ..." instead of just saying VIP. I'm sure the guard there gets tired of hearing "can I go here if..."
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: The guinness hit the spot. Internet worked great. Was just happy to have it as always.
Was priority boarding offered (if applicable to your status) and efficient? This is my major recent complaint and this was semi-botched again by the gate agents. Here's how it went down: first, there was no announcement for boarding whatsoever. The two agents behind the desk just didn't seem really clued into what was going on. The cluster of people started building with one very non-business looking passenger standing right in the middle of the priority carpet staking this out as his territory. Anyone starting to cluster, this is when the gate agents have to go get them and shoo them back. Defeat the ball of passengers before it forms. Anyway, the agents were aware of some groups with preboarding needs, went and fetched them and brought them in (this was good). But the rest of the passengers didn't know what was going on so the cluster started to build. Then at some point one of the gate agents said "anyone else wanna preboard?" then the lines formed in earnest, Js and elites know where they have to go, and economy passengers just start going for anywhere they can get. They do not see the carpet, they do not see the sign saying this is for priority boarding Note: they do not know what priority boarding is because they have not had it. You need to flag a lane as being for economy passengers. Then they know where to go .
Now good stuff started happening just as the system broke down, a third clued in agent started checking some people at random in the lines and saying, no you're in the wrong line, you have to wait and sending them out. And then said a couple of times "this is for priority boarding." But again, half of the customers do not understand they are not *entitled* to priority boarding. So it really has to be something like "business class over here" then in the fine print "plus elites" and "economy class over here". She booted three people from the line that were in front of me that had no reason being there, and they were all part of the cluster that built up in front of the gate making it hard for everyone to board. So this is an improvement but I think a lot still got through and the cluster should be shot down as it starts to build up. This is a start though and I was happy to see it. Those people booted now know and will sit. Note though no boarding was even announced for business class customers, or elites. The only announcement between "anyone else want to board?" said not over the microphone and the rush to the lines was eventually "Starting boarding at row 28"... so, kind of a screwed up approach to boarding this aircraft.
If there was a delay, did the gate agent provide timely updates?: Yes there was a delay, boarding time was 18:45 and the plane did not board until about 18:35. After about 30 minutes the gate agent got on and mumbled something about catering being late. We were given no estimated time to board, then a few people trickled on from time to time as they were fetched by the agents, then the free for all. The agent booting people from the lines was the only person who seemed to have it under organized, and she wasn't doing any of the announcements and didn't look like this was her desk to be working at.
Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly. I sat near the door so I hear all the passengers greeted by name. A few funny moments. Light hearted and this was without being put on just good people.
If there was a delay, were you provided with timely updates? No delay once we got the plane loaded.
Was the IFE activated on the ground? I don't think so, there was an announcement after were were up in the air, but turbulence delayed staff activities between takeoff and about 45 minutes of flight. It came on as soon as staff was able to move.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? I had nothing for them to hang.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes to all and orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes. Both times.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I lost track, there was a delay because of turbulence but once that was over it was prompt.
How was the quality of all the meals? Surprisingly good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes when applicable, I converted to sleep mode ASAP so there was not much of an option for them.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? It was waiting off the carousel in Heathrow, but it also took an hour to pass customs in Heathrow.
Overall experience/any other comments[/QUOTE]
Would be nice if the staff made a bit of effort to be more quiet once the passengers convert to sleep mode. If you can only grab 3-4 hours of sleep you want to get everything. Hearing a lot of talk and laughing is generally nice because the crew is in high spirits and that helps them do their job well. But when lights out, it would be nicer to be more quiet... I was however right next to the galley so lost on the lottery.
Overall another great flight on AC.
Just solve that gate problem, pop the bubble before it forms!
Date: Sep 28
Cabin: J
Status: Elite
Pre departure
Was check in quick and efficient? : I did web checkin. Arrived very early, walked right up to the agent, she had everything tagged up before I finished juggling my luggage and I was on my way.
Did you use priority security (if eligible) and if so, was it quick and efficient? : Yes I did, it was not efficient, as non-priority customers were walking in and having to be directed elsewhere. The signage needs to be BIG AND BOLD because passengers have a lot on their minds and are dumb anyway. They need to be lead out. Also flagging priority security as "VIP" in some airports means one thing, others in other airports. I suggest you flag them for what they are "Business Class Passengers, and ..." instead of just saying VIP. I'm sure the guard there gets tired of hearing "can I go here if..."
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: The guinness hit the spot. Internet worked great. Was just happy to have it as always.
Was priority boarding offered (if applicable to your status) and efficient? This is my major recent complaint and this was semi-botched again by the gate agents. Here's how it went down: first, there was no announcement for boarding whatsoever. The two agents behind the desk just didn't seem really clued into what was going on. The cluster of people started building with one very non-business looking passenger standing right in the middle of the priority carpet staking this out as his territory. Anyone starting to cluster, this is when the gate agents have to go get them and shoo them back. Defeat the ball of passengers before it forms. Anyway, the agents were aware of some groups with preboarding needs, went and fetched them and brought them in (this was good). But the rest of the passengers didn't know what was going on so the cluster started to build. Then at some point one of the gate agents said "anyone else wanna preboard?" then the lines formed in earnest, Js and elites know where they have to go, and economy passengers just start going for anywhere they can get. They do not see the carpet, they do not see the sign saying this is for priority boarding Note: they do not know what priority boarding is because they have not had it. You need to flag a lane as being for economy passengers. Then they know where to go .
Now good stuff started happening just as the system broke down, a third clued in agent started checking some people at random in the lines and saying, no you're in the wrong line, you have to wait and sending them out. And then said a couple of times "this is for priority boarding." But again, half of the customers do not understand they are not *entitled* to priority boarding. So it really has to be something like "business class over here" then in the fine print "plus elites" and "economy class over here". She booted three people from the line that were in front of me that had no reason being there, and they were all part of the cluster that built up in front of the gate making it hard for everyone to board. So this is an improvement but I think a lot still got through and the cluster should be shot down as it starts to build up. This is a start though and I was happy to see it. Those people booted now know and will sit. Note though no boarding was even announced for business class customers, or elites. The only announcement between "anyone else want to board?" said not over the microphone and the rush to the lines was eventually "Starting boarding at row 28"... so, kind of a screwed up approach to boarding this aircraft.
If there was a delay, did the gate agent provide timely updates?: Yes there was a delay, boarding time was 18:45 and the plane did not board until about 18:35. After about 30 minutes the gate agent got on and mumbled something about catering being late. We were given no estimated time to board, then a few people trickled on from time to time as they were fetched by the agents, then the free for all. The agent booting people from the lines was the only person who seemed to have it under organized, and she wasn't doing any of the announcements and didn't look like this was her desk to be working at.
Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly. I sat near the door so I hear all the passengers greeted by name. A few funny moments. Light hearted and this was without being put on just good people.
If there was a delay, were you provided with timely updates? No delay once we got the plane loaded.
Was the IFE activated on the ground? I don't think so, there was an announcement after were were up in the air, but turbulence delayed staff activities between takeoff and about 45 minutes of flight. It came on as soon as staff was able to move.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? I had nothing for them to hang.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes to all and orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes. Both times.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I lost track, there was a delay because of turbulence but once that was over it was prompt.
How was the quality of all the meals? Surprisingly good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes when applicable, I converted to sleep mode ASAP so there was not much of an option for them.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? It was waiting off the carousel in Heathrow, but it also took an hour to pass customs in Heathrow.
Overall experience/any other comments[/QUOTE]
Would be nice if the staff made a bit of effort to be more quiet once the passengers convert to sleep mode. If you can only grab 3-4 hours of sleep you want to get everything. Hearing a lot of talk and laughing is generally nice because the crew is in high spirits and that helps them do their job well. But when lights out, it would be nicer to be more quiet... I was however right next to the galley so lost on the lottery.
Overall another great flight on AC.
Just solve that gate problem, pop the bubble before it forms!
Oct 3, 2010 | 7:00 pm
#122
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,646
Flight/Origin-Destination: AC873/ FRA-YYZ
Date: Oct 3, 2010
Cabin: Y
Status: AC*A
Pre departure
Was check in quick and efficient? N/A - checked in @ AMS
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? N/A for me, but was offered for eligible pax.
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - Y cabin:
Were the crew professional & well groomed? Well groomed yes, professional for the most part.
If there was a delay, were you provided with timely updates? There was a slight delay, I didn't hear the captain's announcement due to a commotion around me, but I beleive it was just acknowledging a delay, but no rationale/apology
Was the IFE activated on the ground? Y
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 1 hour (?)
How was the quality of the meal/Onboard cafe? The main was actually pretty decent (beef). The roll could have been used as a weapon, and the salad was the most bizarre thing I've eaten in a while. A green salad would be much better.
Did the cabin crew offer water regularly throughout the flight? Yes, a number of times
Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, baggage started within 5 min. of reaching the carousel. The ironic thing was, the baggage was coming so fast and close together it jammed the belt on three seperate occaisons. Took quite a while for a GTAA employee to come around to fix it.
Overall experience/any other comments.
The gate situation in FRA is pathetic (B45). More efforts should be attempted to complete the document check prior to starting boarding. The agents only made one announcement to have everyone present their doc'ts. This resulted in passport checks during boarding, which totally slows things down as each person seems to be only capable to perform one specific function.
The SD on the flight was great. She had to deal with the most rude person behind me with a broken IFE monitor. Her options we're limited given a 100% full flight, but she still gave multiple options to the pax and called mx while at the gate. Unfortunatly this was one of those pax who couldn't be satisfied.
On the other hand, it still amazes be how the most basic concepts of politeness escape some FAs. Things like Eye contact, "your welcome" in response to Thank You, and something more than just "chicken or beef". Perhaps they should read Calin's column in the October enRoute.
All in all, a positive flight in Y.
Date: Oct 3, 2010
Cabin: Y
Status: AC*A
Pre departure
Was check in quick and efficient? N/A - checked in @ AMS
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? N/A for me, but was offered for eligible pax.
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - Y cabin:
Were the crew professional & well groomed? Well groomed yes, professional for the most part.
If there was a delay, were you provided with timely updates? There was a slight delay, I didn't hear the captain's announcement due to a commotion around me, but I beleive it was just acknowledging a delay, but no rationale/apology
Was the IFE activated on the ground? Y
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 1 hour (?)
How was the quality of the meal/Onboard cafe? The main was actually pretty decent (beef). The roll could have been used as a weapon, and the salad was the most bizarre thing I've eaten in a while. A green salad would be much better.
Did the cabin crew offer water regularly throughout the flight? Yes, a number of times
Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, baggage started within 5 min. of reaching the carousel. The ironic thing was, the baggage was coming so fast and close together it jammed the belt on three seperate occaisons. Took quite a while for a GTAA employee to come around to fix it.
Overall experience/any other comments.
The gate situation in FRA is pathetic (B45). More efforts should be attempted to complete the document check prior to starting boarding. The agents only made one announcement to have everyone present their doc'ts. This resulted in passport checks during boarding, which totally slows things down as each person seems to be only capable to perform one specific function.
The SD on the flight was great. She had to deal with the most rude person behind me with a broken IFE monitor. Her options we're limited given a 100% full flight, but she still gave multiple options to the pax and called mx while at the gate. Unfortunatly this was one of those pax who couldn't be satisfied.
On the other hand, it still amazes be how the most basic concepts of politeness escape some FAs. Things like Eye contact, "your welcome" in response to Thank You, and something more than just "chicken or beef". Perhaps they should read Calin's column in the October enRoute.
All in all, a positive flight in Y.
Oct 4, 2010 | 2:16 pm
#123
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Flight/Origin-Destination: AC613 / YHZ-YYZ
Date: Oct 4, 2010
Cabin: J
Status: AC*SE
Pre departure
Was check in quick and efficient? : Yes, did OLCI.
Did you use priority security (if eligible) and if so, was it quick and efficient? : N/A - connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: N/A - no time
Was priority boarding offered (if applicable to your status) and efficient? Yes, it was and it worked perfectly. I arrived in the middle of boarding and there was an agent dedicated to the priority line who was completely free... sweet!
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly, despite what I understand what a very long day.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Completed about 1 hr into the flight.
How was the quality of all the meals? Very good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes - love the Malbec by the way.
Post departure
N/A
Overall experience/any other comments[/quote]
Great flight.
Date: Oct 4, 2010
Cabin: J
Status: AC*SE
Pre departure
Was check in quick and efficient? : Yes, did OLCI.
Did you use priority security (if eligible) and if so, was it quick and efficient? : N/A - connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: N/A - no time
Was priority boarding offered (if applicable to your status) and efficient? Yes, it was and it worked perfectly. I arrived in the middle of boarding and there was an agent dedicated to the priority line who was completely free... sweet!
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly, despite what I understand what a very long day.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Completed about 1 hr into the flight.
How was the quality of all the meals? Very good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes - love the Malbec by the way.
Post departure
N/A
Overall experience/any other comments[/quote]
Great flight.
Oct 5, 2010 | 10:37 pm
#124
Join Date: Dec 2008
Location: YOW
Programs: Marriot Silver Elite
Posts: 440
Flight/Origin-Destination: AC0460 / YYZ-YOW
Date: September 29, 2010
Cabin: Y
Status: E
Pre departure
Was check in quick and efficient?
- Used web check in for my original flight, but went to RapidAir Desk to ask for early standby to this flight 45 minutes before this flight.
Did you use priority security (if eligible) and if so, was it quick and efficient? Used Priority Security, never efficient in YYZ.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
- No.
Was priority boarding offered (if applicable to your status) and efficient?
- Priority boarding was offered, but as usual there was no policing of the people who were priority boarding, and all passengers were boarded through the priority lane. As is also usual, the GA started the boarding process before clearing the standby pax and giving them boarding passes. Since everyone was using the priority line I was forced to either wait until everyone was on board, or butt in.
If there was a delay, did the gate agent provide timely updates?
n/a
Onboard - Y cabin:
Were the crew professional & well groomed?
- Yes
If there was a delay, were you provided with timely updates?
- n/a
Was the IFE activated on the ground?
- Yes, exactly 1 minute before push back and the start of the safety videos. This is another point that frustrates me. When I do same day turns from YOW to YYZ I can usually watch a 2 hour movie. Unless the IFE isn't activated until we are about to depart. I understand that AC needs the revenue from the advertisements, but I can only watch an entire movie if I can watch the ads and get into the movie before the safety video comes on so I can skip them after the safety video and resume the movie. If the IFE isn't turned on before push back the "benefit" of having it is wasted for me since I can barely get through the ads once we are in the air before we are starting our descent.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
- 10,000 Ft after takeoff.
How was the quality of the meal/Onboard cafe?
- You are joking, right?
Did the cabin crew offer water regularly throughout the flight?
- Umm, I think I got some water 5 minutes before we were about to land in YOW.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
- n/a
Overall experience/any other comments
- Things have been, and somewhat continue to get better at AC. But there are still things that people complain about, such as the Priority boarding process and when the IFE is to be turned on (some flights it's on as soon as you board, others 1 min before push back), but it seems like these issues fall on deaf ears. In most cases clear communications might solve some of them. I think telling every single front line staff member about Flyertalk, and this post asking for feedback might also help. Maybe if they knew that there are people out there providing info back to Andrew they would get the point.
Date: September 29, 2010
Cabin: Y
Status: E
Pre departure
Was check in quick and efficient?
- Used web check in for my original flight, but went to RapidAir Desk to ask for early standby to this flight 45 minutes before this flight.
Did you use priority security (if eligible) and if so, was it quick and efficient? Used Priority Security, never efficient in YYZ.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
- No.
Was priority boarding offered (if applicable to your status) and efficient?
- Priority boarding was offered, but as usual there was no policing of the people who were priority boarding, and all passengers were boarded through the priority lane. As is also usual, the GA started the boarding process before clearing the standby pax and giving them boarding passes. Since everyone was using the priority line I was forced to either wait until everyone was on board, or butt in.
If there was a delay, did the gate agent provide timely updates?
n/a
Onboard - Y cabin:
Were the crew professional & well groomed?
- Yes
If there was a delay, were you provided with timely updates?
- n/a
Was the IFE activated on the ground?
- Yes, exactly 1 minute before push back and the start of the safety videos. This is another point that frustrates me. When I do same day turns from YOW to YYZ I can usually watch a 2 hour movie. Unless the IFE isn't activated until we are about to depart. I understand that AC needs the revenue from the advertisements, but I can only watch an entire movie if I can watch the ads and get into the movie before the safety video comes on so I can skip them after the safety video and resume the movie. If the IFE isn't turned on before push back the "benefit" of having it is wasted for me since I can barely get through the ads once we are in the air before we are starting our descent.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
- 10,000 Ft after takeoff.
How was the quality of the meal/Onboard cafe?
- You are joking, right?
Did the cabin crew offer water regularly throughout the flight?
- Umm, I think I got some water 5 minutes before we were about to land in YOW.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
- n/a
Overall experience/any other comments
- Things have been, and somewhat continue to get better at AC. But there are still things that people complain about, such as the Priority boarding process and when the IFE is to be turned on (some flights it's on as soon as you board, others 1 min before push back), but it seems like these issues fall on deaf ears. In most cases clear communications might solve some of them. I think telling every single front line staff member about Flyertalk, and this post asking for feedback might also help. Maybe if they knew that there are people out there providing info back to Andrew they would get the point.
Oct 6, 2010 | 9:53 am
#125
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Flight/Origin-Destination: AC146 YYC-YYZ
Date: Oct 6, 2010
Cabin: J
Status: AC*E
Pre departure
Was check in quick and efficient?: Yes, walked right up.
Did you use priority security (if eligible) and if so, was it quick and efficient?: NA
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes, acceptable for late night.
Was priority boarding offered (if applicable to your status) and efficient? Offered, then blatantly ignored. We arrived during general boarding, went to the priority line, whereby the agent made an off-hand remark about how "families never need to wait" and preceded to board non-status passengers while we stood their.
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, once boarding was completed.
Did crew offer to hang your jacket? No, I had to bring it to the front galley.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. No menus at all.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 50 minutes. Not good enough for a red-eye. There needs to be a consorted effort to get the service done faster. Having 1 FA serve 20 J passengers doesn't work, when they all want ASAP service so they can sleep.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? NA. Sleeping.
Post departure:
Transfer to YYT.
Overall experience/any other comments[/quote]
A rather "Meh" J experience. On the ground, that GA in particular needs to understand that the J/E/SE of the world make her job possible. They don't have to like that there is a class system in place at AC, but they should live with it (while smiling) or get out.
In the air, just a little more polish is needed. It was generally acceptable.
Date: Oct 6, 2010
Cabin: J
Status: AC*E
Pre departure
Was check in quick and efficient?: Yes, walked right up.
Did you use priority security (if eligible) and if so, was it quick and efficient?: NA
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes, acceptable for late night.
Was priority boarding offered (if applicable to your status) and efficient? Offered, then blatantly ignored. We arrived during general boarding, went to the priority line, whereby the agent made an off-hand remark about how "families never need to wait" and preceded to board non-status passengers while we stood their.
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, once boarding was completed.
Did crew offer to hang your jacket? No, I had to bring it to the front galley.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. No menus at all.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 50 minutes. Not good enough for a red-eye. There needs to be a consorted effort to get the service done faster. Having 1 FA serve 20 J passengers doesn't work, when they all want ASAP service so they can sleep.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? NA. Sleeping.
Post departure:
Transfer to YYT.
Overall experience/any other comments[/quote]
A rather "Meh" J experience. On the ground, that GA in particular needs to understand that the J/E/SE of the world make her job possible. They don't have to like that there is a class system in place at AC, but they should live with it (while smiling) or get out.
In the air, just a little more polish is needed. It was generally acceptable.
Oct 6, 2010 | 9:55 am
#126
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Flight/Origin-Destination: AC 690 YYZ-YYT
Cabin: J
Status: AC*E
Pre departure
Was check in quick and efficient?: NA. Connection.
Did you use priority security (if eligible) and if so, was it quick and efficient?: NA. Connection.
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes. Had breakfast, which was nice.
Was priority boarding offered (if applicable to your status) and efficient? Fast and effective ^
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground. Orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Completed about 1 hr into the flight.
How was the quality of all the meals? Very good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Post departure
Bag was one of the first ones out.
Overall experience/any other comments[/quote]
Great flight.
Cabin: J
Status: AC*E
Pre departure
Was check in quick and efficient?: NA. Connection.
Did you use priority security (if eligible) and if so, was it quick and efficient?: NA. Connection.
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes. Had breakfast, which was nice.
Was priority boarding offered (if applicable to your status) and efficient? Fast and effective ^
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground. Orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Completed about 1 hr into the flight.
How was the quality of all the meals? Very good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Post departure
Bag was one of the first ones out.
Overall experience/any other comments[/quote]
Great flight.
Oct 6, 2010 | 1:50 pm
#127
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Flight/Origin-Destination: AC690 YOW-YYZ
Cabin: J
Status: AC*SE
Pre departure
Was check in quick and efficient?: Yes, OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient?: Yes, but not efficient since it took longer than the normal line(s).
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes. It was good--like the soup (Tomato-Red Pepper)
Was priority boarding offered (if applicable to your status) and efficient? Yes, it was offered and I note a distinct change of late--very clear messaging from the GAs on priority (i.e. "very" small children, etc.) Things were under control.
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Delay on arrival at YYZ as bridge was broken.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground, but no orders taken at all since the Captain didn't turn off seat belt sign due to turbulence.
Did crew offer a hot towel prior to the meal service? No - see above.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) N/A - see above.
How was the quality of all the meals? N/A - see above.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? N/A - see above.
Post departure
- n/a connecting.
Overall experience/any other comments
I appreciate that safety comes first, and I wouldn't suggest that anything else would be acceptable. There was no service at all on the flight due to concerns over turbulence, but I will note that the turbulence wasn't that bad at all (IMO)--I've had flights before where the turbulence has been worse and service was allowed.
Cabin: J
Status: AC*SE
Pre departure
Was check in quick and efficient?: Yes, OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient?: Yes, but not efficient since it took longer than the normal line(s).
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes. It was good--like the soup (Tomato-Red Pepper)
Was priority boarding offered (if applicable to your status) and efficient? Yes, it was offered and I note a distinct change of late--very clear messaging from the GAs on priority (i.e. "very" small children, etc.) Things were under control.
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Delay on arrival at YYZ as bridge was broken.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground, but no orders taken at all since the Captain didn't turn off seat belt sign due to turbulence.
Did crew offer a hot towel prior to the meal service? No - see above.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) N/A - see above.
How was the quality of all the meals? N/A - see above.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? N/A - see above.
Post departure
- n/a connecting.
Overall experience/any other comments
I appreciate that safety comes first, and I wouldn't suggest that anything else would be acceptable. There was no service at all on the flight due to concerns over turbulence, but I will note that the turbulence wasn't that bad at all (IMO)--I've had flights before where the turbulence has been worse and service was allowed.
Oct 6, 2010 | 8:35 pm
#128
Join Date: Apr 2010
Location: YYC
Programs: DL PM, UA *S, SPG/MR Gold, IHG Spire, Hertz PC, pleb in all the rest
Posts: 387
Flight/Origin-Destination: 162/YVR-YYZ
Date: Sept 4 - 5, 2010 (redeye)
Cabin: J
Status: UA 1P (*G)
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
HAHAHAHA! No.
My bag never showed up, and I missed my connection to the US because of all the waiting. The baggage agents have no idea where it is, but they think it's at YVR. Will I see it before I have to return from the US? Doubtful. 
Overall experience/any other comments
It's funny how AC is sometimes. I get an op-up, which is awesome, especially on a redeye, but then my bag disappears and causes me to mis-connect. Everything must be in balance, I suppose.
Date: Sept 4 - 5, 2010 (redeye)
Cabin: J
Status: UA 1P (*G)
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
HAHAHAHA! No.
My bag never showed up, and I missed my connection to the US because of all the waiting. The baggage agents have no idea where it is, but they think it's at YVR. Will I see it before I have to return from the US? Doubtful. Overall experience/any other comments
It's funny how AC is sometimes. I get an op-up, which is awesome, especially on a redeye, but then my bag disappears and causes me to mis-connect. Everything must be in balance, I suppose.
As I was only in Dallas for one night as part of a mini-vacation/MR, I never got my bag until after I got back to Calgary, which meant that I had to buy clothing/toiletries so I didn't reek up the plane on the way home. I headed to a local mall in Dallas, and picked up a full change of clothes, toiletries, and a new rollaboard to old my old stuff for the trip home. I spent $275 on all of this.
When I got back, I wrote an extremely detailed letter to Air Canada explaining what happened and what I bought. I made a point to make it facts only, with no emotion or complaining.
As I was gathering together all my receipts and boarding passes to send in, I realized that I lost my one for the toiletries and rollaboard I bought at Target, so I got my credit card statement and blacked out everything except for the three purchases I was claiming back. I also picked out the items I bought on Target.com and printed off their descriptions and prices (total $105 of the $275).
I scanned all the BPs, receipts and Target.com info, and emailed that with my letter to the Air Canada Baggage Services email address. A week or so later, I got an email back saying I had to mail in my original reciepts. Uh-oh, I thought, as I was still missing my Target one. Nevertheless, I realized that it was my fault and decided to suck it up and mail in the other two for $170 total, so I popped them in the mail.
Today, I realized that I hadn't heard from Air Canada about this since I mailed in the receipts about 3 weeks ago, so I gave Baggage Services a call. After a couple of prompts, I was transferred to an agent who answered immediately. I asked him about my claim, and he said "Sir, according to our records, we mailed you a draft on Sept 29." "That's great news!," I replied and he apologized for my inconvience in all this.
When I got home after work today, an envelope from AC was waiting for me in the mailbox. I opened it, and a letter and cheque for $275 was inside. The letter said that they (and the rest of the Star Alliance) have an official policy of only paying out $100 for interim expenses, but they made an exception on an "exceptional basis" and gave me the full amount. They made no mention that I didn't even have the official receipt for the Target purchase.
It should be noted that I have no status with AC, and am just Star Gold with UA. With everything taken into account, I'm happy to say that I'm thrilled with Air Canada's service, from the <1 month complete turnaround to the full payment even without all the receipts. Way to go, AC!^
Oct 8, 2010 | 8:37 am
#129
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,213
YYZ-LHR (daytime flight)
Flight/Origin-Destination: 868 YYZ-LHR
Date: 6 October 2010
Cabin: J
Status: n/a
Pre departure
Was check in quick and efficient? n/a--c/i at home
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? It was fine--breakfast breads, cereal, friendly welcome.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
Onboard - J cabin:
Were the crew professional & well groomed? YES
Was the IFE activated on the ground? YES
Was a pre-departure beverage offered on the ground? YES
Did crew offer to hang your jacket? YES
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? YES--all on the ground.
Did crew offer a hot towel prior to the meal service? YES
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90 mins maybe--just breakfast.
How was the quality of all the meals? Croissants were hard and literally crumbled and made a huge mess. The rest was fine--herb omlette.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? ABSOLUTELY NOT.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a
Overall experience/any other comments
My first AC flight and not impressed. Absent crew for most the flight resulted in nothing being picked up and no refills of drinks. When I went to the galley asked for a diet coke, instead of removing the empty glass and trash from after breakfast to put down the diet coke, she just slid my computer over! Drink service was completed by one FA working both aisles so it took quite some time. We'll see how the return flight goes. If no better, then I'm canceling my trip to Asia on AC and re-booking on UA.
Date: 6 October 2010
Cabin: J
Status: n/a
Pre departure
Was check in quick and efficient? n/a--c/i at home
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? It was fine--breakfast breads, cereal, friendly welcome.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
Onboard - J cabin:
Were the crew professional & well groomed? YES
Was the IFE activated on the ground? YES
Was a pre-departure beverage offered on the ground? YES
Did crew offer to hang your jacket? YES
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? YES--all on the ground.
Did crew offer a hot towel prior to the meal service? YES
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90 mins maybe--just breakfast.
How was the quality of all the meals? Croissants were hard and literally crumbled and made a huge mess. The rest was fine--herb omlette.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? ABSOLUTELY NOT.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a
Overall experience/any other comments
My first AC flight and not impressed. Absent crew for most the flight resulted in nothing being picked up and no refills of drinks. When I went to the galley asked for a diet coke, instead of removing the empty glass and trash from after breakfast to put down the diet coke, she just slid my computer over! Drink service was completed by one FA working both aisles so it took quite some time. We'll see how the return flight goes. If no better, then I'm canceling my trip to Asia on AC and re-booking on UA.
Oct 11, 2010 | 3:26 pm
#130
Join Date: Aug 2000
Location: Mississauga, Ontario, Canada
Programs: VIA Rail - Premier, Fairmont, Cunard - Diamond, AC - Mere mortal
Posts: 214
Flight/Origin-Destination: YHZ - YYZ #613
Date: 10 October 2010
Cabin: J
Status: None – we paid our own money to travel in J.
Pre departure
Was check in quick and efficient? Yes, we used a kiosk.
Did you use priority security (if eligible) and if so, was it quick and efficient? I don’t know if there was priority security, but there were about 25 screening personnel to screen my wife and me.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Very friendly welcome, the usual soup, salad and quality bar items were available.
Was priority boarding offered (if applicable to your status)? Boarding obviously commenced quite early. We arrived at the gate 30 minutes before departure and there was no waiting to board.
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers but menus were distributed. Meal orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 90 minutes.
How was the quality of all the meals? Fairly good. But they were no better than VIA Rail’s Business Class meals. Actually VIA has more imaginative starters (sometimes smoked salmon, duck, pate – not just a plain salad.)
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments: It was a thoroughly enjoyable flight and we were glad we paid for Executive Class (I must admit it was an early-purchase bargain fare.) It was a flight that originated in LHR so we had the "suites" which is always a treat.
Date: 10 October 2010
Cabin: J
Status: None – we paid our own money to travel in J.
Pre departure
Was check in quick and efficient? Yes, we used a kiosk.
Did you use priority security (if eligible) and if so, was it quick and efficient? I don’t know if there was priority security, but there were about 25 screening personnel to screen my wife and me.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Very friendly welcome, the usual soup, salad and quality bar items were available.
Was priority boarding offered (if applicable to your status)? Boarding obviously commenced quite early. We arrived at the gate 30 minutes before departure and there was no waiting to board.
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers but menus were distributed. Meal orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 90 minutes.
How was the quality of all the meals? Fairly good. But they were no better than VIA Rail’s Business Class meals. Actually VIA has more imaginative starters (sometimes smoked salmon, duck, pate – not just a plain salad.)
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments: It was a thoroughly enjoyable flight and we were glad we paid for Executive Class (I must admit it was an early-purchase bargain fare.) It was a flight that originated in LHR so we had the "suites" which is always a treat.
Last edited by David,Mississauga; Oct 12, 2010 at 12:36 pm
Oct 11, 2010 | 4:13 pm
#131
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
Flight/Origin-Destination: 1157 -> YYZ - YEG
Date: 11 October 2010
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? I used priority security but it wasn't really necessary...then I had my first experience with the "extra security" lane - I refused the machine and opted for the manual pat-down
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Nothing different than usual. It was comfortable.
Was priority boarding offered (if applicable to your status)? Priority boarding was offered, I took advantage. Went smooth.
If there was a delay, did the gate agent provide timely updates? No delay, in fact, push back was 4 minutes ahead of schedule.
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No, I had to ask.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were distributed. Menus were distributed in the air...and orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour 45 mins.
How was the quality of all the meals? Better than usual. Not overcooked, pretty tasty actually
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes-ish...had to ask once.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments: Smooth all the way through. Good service, smiling FAs.
Date: 11 October 2010
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? I used priority security but it wasn't really necessary...then I had my first experience with the "extra security" lane - I refused the machine and opted for the manual pat-down
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Nothing different than usual. It was comfortable.
Was priority boarding offered (if applicable to your status)? Priority boarding was offered, I took advantage. Went smooth.
If there was a delay, did the gate agent provide timely updates? No delay, in fact, push back was 4 minutes ahead of schedule.
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No, I had to ask.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were distributed. Menus were distributed in the air...and orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour 45 mins.
How was the quality of all the meals? Better than usual. Not overcooked, pretty tasty actually
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes-ish...had to ask once.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments: Smooth all the way through. Good service, smiling FAs.
Oct 11, 2010 | 4:31 pm
#132
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Flight/Origin-Destination: AC1197 / YYT-YYZ
Date: October 11, 2010
Cabin: Y
Status: E
Pre departure
Was check in quick and efficient?: No. YYT was crammed. They were using the Exec check-in line for the earlier Halifax flight, and had all the J/SE/E stand aside until they finished checking in that flight.
Did you use priority security (if eligible) and if so, was it quick and efficient?: NA
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. My favourite lounge in the country continues to be awesome. Solid breakfast and a quiet place to relax.
Was priority boarding offered (if applicable to your status) and efficient?: Yes. Worked fine.
If there was a delay, did the gate agent provide timely updates?: NA
Onboard - Y cabin:
Were the crew professional & well groomed?:Yes.
If there was a delay, were you provided with timely updates?: NA
Was the IFE activated on the ground?: Yes.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?: 15 minutes.
How was the quality of the meal/Onboard cafe?: Great breakfast sandwich.
Did the cabin crew offer water regularly throughout the flight?: ? Asleep.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA
Overall experience/any other comments: Good flight. While priority check-in wasn't working, they were clearing trying to get everyone on their flight.
Date: October 11, 2010
Cabin: Y
Status: E
Pre departure
Was check in quick and efficient?: No. YYT was crammed. They were using the Exec check-in line for the earlier Halifax flight, and had all the J/SE/E stand aside until they finished checking in that flight.
Did you use priority security (if eligible) and if so, was it quick and efficient?: NA
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. My favourite lounge in the country continues to be awesome. Solid breakfast and a quiet place to relax.
Was priority boarding offered (if applicable to your status) and efficient?: Yes. Worked fine.
If there was a delay, did the gate agent provide timely updates?: NA
Onboard - Y cabin:
Were the crew professional & well groomed?:Yes.
If there was a delay, were you provided with timely updates?: NA
Was the IFE activated on the ground?: Yes.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?: 15 minutes.
How was the quality of the meal/Onboard cafe?: Great breakfast sandwich.
Did the cabin crew offer water regularly throughout the flight?: ? Asleep.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA
Overall experience/any other comments: Good flight. While priority check-in wasn't working, they were clearing trying to get everyone on their flight.
Oct 11, 2010 | 8:01 pm
#133
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,213
Flight/Origin-Destination: 855 LHR-YVR
Date: 11 October 2010
Cabin: J
Status: none
Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient?
Directed to Fast Track and used it. Very quick.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? First visited the SQ lounge and then the AC lounge. Breakfast food similar: breads, cereal, meats/cheeses. AC lounge much larger but also much busier. SQ an unimpressive lounge but very quiet. Not more than six of us in there.
Was priority boarding offered (if applicable to your status)? Priority boarding was offered albeit a bit chaotic with not enough seats in the gate "pen" so hard to enjoy priority boarding trying to get through the masses.
If there was a delay, did the gate agent provide timely updates? No delay at the gate.
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Yes.
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed. Orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2+ hours but on a 10 hour flight not the end of the world.
How was the quality of all the meals? Marginal. Overcooked.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments: Excellent crew that was smiling already when we boarded--before even getting to my seat I could tell it would be a good flight. FA in my section seemed quite an expert on wine giving details on the choices and offering her own suggestions, which proved solid. My 2nd AC flight: I'm now gathering comparison points and starting to understand what the "standard" service looks like.
777 clearly old. Frayed at the edges of the seats and chips in the hard surfaces, etc. But who cares when you have a great crew?!
Date: 11 October 2010
Cabin: J
Status: none
Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient?
Directed to Fast Track and used it. Very quick.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? First visited the SQ lounge and then the AC lounge. Breakfast food similar: breads, cereal, meats/cheeses. AC lounge much larger but also much busier. SQ an unimpressive lounge but very quiet. Not more than six of us in there.
Was priority boarding offered (if applicable to your status)? Priority boarding was offered albeit a bit chaotic with not enough seats in the gate "pen" so hard to enjoy priority boarding trying to get through the masses.
If there was a delay, did the gate agent provide timely updates? No delay at the gate.
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Yes.
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed. Orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2+ hours but on a 10 hour flight not the end of the world.
How was the quality of all the meals? Marginal. Overcooked.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments: Excellent crew that was smiling already when we boarded--before even getting to my seat I could tell it would be a good flight. FA in my section seemed quite an expert on wine giving details on the choices and offering her own suggestions, which proved solid. My 2nd AC flight: I'm now gathering comparison points and starting to understand what the "standard" service looks like.
777 clearly old. Frayed at the edges of the seats and chips in the hard surfaces, etc. But who cares when you have a great crew?!
Oct 13, 2010 | 3:04 pm
#135
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,213
YVR-YYC
Flight/Origin-Destination: AC102 (?)/YVR-YYC
Date: October 13, 2010
Cabin: J
Status: none
Pre departure
Was check in quick and efficient?: N/A--did at home.
Did you use priority security (if eligible) and if so, was it quick and efficient?: Yes and Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. Standard breakfast foods and breads.
Was priority boarding offered (if applicable to your status) and efficient?: Yes although a little rough around the edges. They called elites but the GA was in the non-elite position so it left some confusion as to where we were suppose to go. That was further compounded by late arriving elites who assumed all of us in the Y line were Y pax and so they'd bust right past us down the blue lane.
If there was a delay, did the gate agent provide timely updates?: NA
Onboard - J cabin:
Were the crew professional & well groomed?: Exceptionally.
If there was a delay, were you provided with timely updates?: NA
Was the IFE activated on the ground?: Yes.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?: 10 minutes.
How was the quality of the meal/Onboard cafe?: My 90 min domestic flight breakfast outshined my int'l premium cabin breakfast.
Did the cabin crew offer water regularly throughout the flight?: Yes, all 70 mins of it.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA
Overall experience/any other comments: My only complaint is that the CSD is probably too young to land int'l flights, which is where he belongs. He was EXCELLENT. Addressed everyone by name without notes, was constantly in the cabin looking after everyone, went to each seat and offered assistance with connections or finding the MLL in YYC, etc., never stopped smiling, had great energy and charm, thanked us for our business. What a complete waste to have him on a silly little domestic leg. This was my first AC domestic flight (other than a couple short Jazz flights) and if this is the standard experience, I'm a new-found customer. (About to board my second domestic flight--we'll see what happens--stay tuned!)
Date: October 13, 2010
Cabin: J
Status: none
Pre departure
Was check in quick and efficient?: N/A--did at home.
Did you use priority security (if eligible) and if so, was it quick and efficient?: Yes and Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. Standard breakfast foods and breads.
Was priority boarding offered (if applicable to your status) and efficient?: Yes although a little rough around the edges. They called elites but the GA was in the non-elite position so it left some confusion as to where we were suppose to go. That was further compounded by late arriving elites who assumed all of us in the Y line were Y pax and so they'd bust right past us down the blue lane.
If there was a delay, did the gate agent provide timely updates?: NA
Onboard - J cabin:
Were the crew professional & well groomed?: Exceptionally.
If there was a delay, were you provided with timely updates?: NA
Was the IFE activated on the ground?: Yes.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?: 10 minutes.
How was the quality of the meal/Onboard cafe?: My 90 min domestic flight breakfast outshined my int'l premium cabin breakfast.
Did the cabin crew offer water regularly throughout the flight?: Yes, all 70 mins of it.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA
Overall experience/any other comments: My only complaint is that the CSD is probably too young to land int'l flights, which is where he belongs. He was EXCELLENT. Addressed everyone by name without notes, was constantly in the cabin looking after everyone, went to each seat and offered assistance with connections or finding the MLL in YYC, etc., never stopped smiling, had great energy and charm, thanked us for our business. What a complete waste to have him on a silly little domestic leg. This was my first AC domestic flight (other than a couple short Jazz flights) and if this is the standard experience, I'm a new-found customer. (About to board my second domestic flight--we'll see what happens--stay tuned!)