Flight/Origin-Destination: YHZ - YYZ #613
Date: 10 October 2010
Cabin: J
Status: None – we paid our own money to travel in J.

Pre departure
Was check in quick and efficient? Yes, we used a kiosk.
Did you use priority security (if eligible) and if so, was it quick and efficient? I don’t know if there was priority security, but there were about 25 screening personnel to screen my wife and me.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Very friendly welcome, the usual soup, salad and quality bar items were available.
Was priority boarding offered (if applicable to your status)? Boarding obviously commenced quite early. We arrived at the gate 30 minutes before departure and there was no waiting to board.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers but menus were distributed. Meal orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 90 minutes.
How was the quality of all the meals? Fairly good. But they were no better than VIA Rail’s Business Class meals. Actually VIA has more imaginative starters (sometimes smoked salmon, duck, pate – not just a plain salad.)
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments: It was a thoroughly enjoyable flight and we were glad we paid for Executive Class (I must admit it was an early-purchase bargain fare.) It was a flight that originated in LHR so we had the "suites" which is always a treat.