Flight/Origin-Destination: AC690 YOW-YYZ
Cabin: J
Status: AC*SE
Pre departure
Was check in quick and efficient?: Yes, OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient?: Yes, but not efficient since it took longer than the normal line(s).
Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: Yes. It was good--like the soup (Tomato-Red Pepper)
Was priority boarding offered (if applicable to your status) and efficient? Yes, it was offered and I note a distinct change of late--very clear messaging from the GAs on priority (i.e. "very" small children, etc.) Things were under control.
If there was a delay, did the gate agent provide timely updates?: N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Delay on arrival at YYZ as bridge was broken.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground, but no orders taken at all since the Captain didn't turn off seat belt sign due to turbulence.
Did crew offer a hot towel prior to the meal service? No - see above.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) N/A - see above.
How was the quality of all the meals? N/A - see above.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? N/A - see above.
Post departure
- n/a connecting.
Overall experience/any other comments
I appreciate that safety comes first, and I wouldn't suggest that anything else would be acceptable. There was no service at all on the flight due to concerns over turbulence, but I will note that the turbulence wasn't that bad at all (IMO)--I've had flights before where the turbulence has been worse and service was allowed.