Flight/Origin-Destination: 855 LHR-YVR
Date: 11 October 2010
Cabin: J
Status: none

Pre departure
Was check in quick and efficient? Yes.

Did you use priority security (if eligible) and if so, was it quick and efficient?
Directed to Fast Track and used it. Very quick.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? First visited the SQ lounge and then the AC lounge. Breakfast food similar: breads, cereal, meats/cheeses. AC lounge much larger but also much busier. SQ an unimpressive lounge but very quiet. Not more than six of us in there.

Was priority boarding offered (if applicable to your status)? Priority boarding was offered albeit a bit chaotic with not enough seats in the gate "pen" so hard to enjoy priority boarding trying to get through the masses.

If there was a delay, did the gate agent provide timely updates? No delay at the gate.

Onboard - J cabin:

Were the crew professional & well groomed? Yes.

If there was a delay, were you provided with timely updates? Yes.

Was the IFE activated on the ground? Yes.

Was a pre-departure beverage offered on the ground? Yes.

Did crew offer to hang your jacket? Yes.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed. Orders were taken in the air.

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2+ hours but on a 10 hour flight not the end of the world.

How was the quality of all the meals? Marginal. Overcooked.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments: Excellent crew that was smiling already when we boarded--before even getting to my seat I could tell it would be a good flight. FA in my section seemed quite an expert on wine giving details on the choices and offering her own suggestions, which proved solid. My 2nd AC flight: I'm now gathering comparison points and starting to understand what the "standard" service looks like.

777 clearly old. Frayed at the edges of the seats and chips in the hard surfaces, etc. But who cares when you have a great crew?!