Flight/Origin-Destination: AC0460 / YYZ-YOW
Date: September 29, 2010
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient?
- Used web check in for my original flight, but went to RapidAir Desk to ask for early standby to this flight 45 minutes before this flight.

Did you use priority security (if eligible) and if so, was it quick and efficient? Used Priority Security, never efficient in YYZ.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
- No.

Was priority boarding offered (if applicable to your status) and efficient?
- Priority boarding was offered, but as usual there was no policing of the people who were priority boarding, and all passengers were boarded through the priority lane. As is also usual, the GA started the boarding process before clearing the standby pax and giving them boarding passes. Since everyone was using the priority line I was forced to either wait until everyone was on board, or butt in.

If there was a delay, did the gate agent provide timely updates?
n/a

Onboard - Y cabin:
Were the crew professional & well groomed?
- Yes
If there was a delay, were you provided with timely updates?
- n/a

Was the IFE activated on the ground?
- Yes, exactly 1 minute before push back and the start of the safety videos. This is another point that frustrates me. When I do same day turns from YOW to YYZ I can usually watch a 2 hour movie. Unless the IFE isn't activated until we are about to depart. I understand that AC needs the revenue from the advertisements, but I can only watch an entire movie if I can watch the ads and get into the movie before the safety video comes on so I can skip them after the safety video and resume the movie. If the IFE isn't turned on before push back the "benefit" of having it is wasted for me since I can barely get through the ads once we are in the air before we are starting our descent.

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
- 10,000 Ft after takeoff.

How was the quality of the meal/Onboard cafe?
- You are joking, right?

Did the cabin crew offer water regularly throughout the flight?
- Umm, I think I got some water 5 minutes before we were about to land in YOW.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
- n/a

Overall experience/any other comments
- Things have been, and somewhat continue to get better at AC. But there are still things that people complain about, such as the Priority boarding process and when the IFE is to be turned on (some flights it's on as soon as you board, others 1 min before push back), but it seems like these issues fall on deaf ears. In most cases clear communications might solve some of them. I think telling every single front line staff member about Flyertalk, and this post asking for feedback might also help. Maybe if they knew that there are people out there providing info back to Andrew they would get the point.