Flight/Origin-Destination: AC1197 / YYT-YYZ
Date: October 11, 2010
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient?: No. YYT was crammed. They were using the Exec check-in line for the earlier Halifax flight, and had all the J/SE/E stand aside until they finished checking in that flight.

Did you use priority security (if eligible) and if so, was it quick and efficient?: NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. My favourite lounge in the country continues to be awesome. Solid breakfast and a quiet place to relax.

Was priority boarding offered (if applicable to your status) and efficient?: Yes. Worked fine.

If there was a delay, did the gate agent provide timely updates?: NA

Onboard - Y cabin:
Were the crew professional & well groomed?:Yes.

If there was a delay, were you provided with timely updates?: NA

Was the IFE activated on the ground?: Yes.

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?: 15 minutes.

How was the quality of the meal/Onboard cafe?: Great breakfast sandwich.

Did the cabin crew offer water regularly throughout the flight?: ? Asleep.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA

Overall experience/any other comments: Good flight. While priority check-in wasn't working, they were clearing trying to get everyone on their flight.