Flight/Origin-Destination: 868 YYZ-LHR
Date: 6 October 2010
Cabin: J
Status: n/a

Pre departure
Was check in quick and efficient? n/a--c/i at home
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? It was fine--breakfast breads, cereal, friendly welcome.
Was priority boarding offered (if applicable to your status) and efficient? Yes.


Onboard - J cabin:
Were the crew professional & well groomed? YES
Was the IFE activated on the ground? YES
Was a pre-departure beverage offered on the ground? YES
Did crew offer to hang your jacket? YES
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? YES--all on the ground.
Did crew offer a hot towel prior to the meal service? YES
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90 mins maybe--just breakfast.
How was the quality of all the meals? Croissants were hard and literally crumbled and made a huge mess. The rest was fine--herb omlette.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? ABSOLUTELY NOT.


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a

Overall experience/any other comments
My first AC flight and not impressed. Absent crew for most the flight resulted in nothing being picked up and no refills of drinks. When I went to the galley asked for a diet coke, instead of removing the empty glass and trash from after breakfast to put down the diet coke, she just slid my computer over! Drink service was completed by one FA working both aisles so it took quite some time. We'll see how the return flight goes. If no better, then I'm canceling my trip to Asia on AC and re-booking on UA.