Flight/Origin-Destination: AC613 / YHZ-YYZ
Date: Oct 4, 2010
Cabin: J
Status: AC*SE

Pre departure
Was check in quick and efficient? : Yes, did OLCI.

Did you use priority security (if eligible) and if so, was it quick and efficient? : N/A - connecting

Did you use the Maple Leaf lounge and if so, any feedback in regards to
service, food and drinks?: N/A - no time

Was priority boarding offered (if applicable to your status) and efficient? Yes, it was and it worked perfectly. I arrived in the middle of boarding and there was an agent dedicated to the priority line who was completely free... sweet!


If there was a delay, did the gate agent provide timely updates?: N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes. Very friendly, despite what I understand what a very long day.

If there was a delay, were you provided with timely updates? N/A

Was the IFE activated on the ground? No.

Was a pre-departure beverage offered on the ground? Yes.

Did crew offer to hang your jacket? No.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Taken in the air.

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Completed about 1 hr into the flight.

How was the quality of all the meals? Very good.

Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes - love the Malbec by the way.

Post departure
N/A

Overall experience/any other comments[/quote]

Great flight.