Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Sep 11, 2015, 4:49 am
#676
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
I booked some A3 flights in early January and immediately grabbed two business class seats on the first leg with the seat upgrade coupons. I've been monitoring the flights ever since, and the award/upgrade inventory has not been replenished. I only read about the waitlisting possibility yesterday, so this morning I called to waitlist another two seats - the agent offered this proactively. ^ I got a call back about 30min later saying that the flight was full. 
On the A3 website there are still (at least) two business class seats for sale, and by the look of the price of the available economy seats, the flight doesn't look to be that full (or at least not overbooked). I wonder if it makes sense to still try to request/waitlist again closer to departure?
On the A3 website there are still (at least) two business class seats for sale, and by the look of the price of the available economy seats, the flight doesn't look to be that full (or at least not overbooked). I wonder if it makes sense to still try to request/waitlist again closer to departure?
Sep 11, 2015, 6:03 am
#677
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,566
Sep 16, 2015, 10:36 am
#678
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
I didn't reply to this thread just to say that though...
Just upgraded LCA-ATH-LHR for 2 pax and got charged EUR 3, couldn't really find out exactly what this was - I suspect the euro strengthening since time of booking (rate 1.41) means my original payment in GBP was no longer enough to cover something. Wonder if there would have been a refund if the euro weakened.
Sep 16, 2015, 11:58 am
#679
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Just upgraded LCA-ATH-LHR for 2 pax and got charged EUR 3, couldn't really find out exactly what this was - I suspect the euro strengthening since time of booking (rate 1.41) means my original payment in GBP was no longer enough to cover something. Wonder if there would have been a refund if the euro weakened.
In practice ... hmmmm!
Sep 18, 2015, 8:15 pm
#682
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Yes.
Sep 18, 2015, 11:39 pm
#684
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
LaxCph, I can see your query has been answered positivity, so I'll just add my welcome to FT and the A3 forum. I hope you'll stick with us and share your own experiences over time.
Sep 22, 2015, 7:25 am
#686
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Sep 23, 2015, 4:57 am
#687
Join Date: Oct 2006
Location: FRA
Programs: *G
Posts: 169
Sep 24, 2015, 8:32 am
#688
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond, Accor Silver
Posts: 218
Hello,
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
I booked BUD-ATH-BUD in economy. I used four coupons to upgrade myself and wife. I credited my flights to A3 but used UA for my wife's. That was in April.
As explained in this forum, mine eventually posted correctly after I contacted Aegean.
However, my wife has yet to have her UA account credited. This is after using retro-claim with UA, emailing, submitting copies of boarding passes and itinerary, and documenting for UA why there were two ticket numbers.
Edit: I finally gave up on getting the flights credited to UA for my wife. Contacted A3 this week and explained the issue and the miles for both flights were credited to her A3 account today!
Last edited by xichang08; Sep 25, 2015 at 10:32 am Reason: Updated Infotmation
Sep 28, 2015, 8:18 am
#689
Join Date: Jan 2014
Posts: 243
I waitlisted for ZRH-ATH and ATH-ZRH to use my upgrade voucher, but my upgrade didn't clear even if J was empty on the first leg and only one J passenger on the second leg. I understand that commercial reasons can limit availability, but not clearing own FFP upgrade vouchers shortly before the flight, if the J cabin is (nearly) empty, seems more like an operational inefficiency.