Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Oct 26, 2015, 7:57 am
#721
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Questions on LHR-ATH.... additional tax when upgrading?
I have a LHR-ATH trip coming up.. there are seats in I class for the upgrade. But I haven't called yet...
So once I do the upgrade, will I need to pay the additional APD tax? When is that collected?
So once I do the upgrade, will I need to pay the additional APD tax? When is that collected?
Oct 26, 2015, 8:18 am
#722
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,479
Yes, the additional APD is due - payable at time of re-ticketing (i.e. essentially when you call A3 and they process the upgrade). Your entire trip will be repriced at the current Euro exchange rate, so there may be a few cents difference either way compared to the actual APD increase.
Oct 26, 2015, 10:13 am
#723
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Yes, the additional APD is due - payable at time of re-ticketing (i.e. essentially when you call A3 and they process the upgrade). Your entire trip will be repriced at the current Euro exchange rate, so there may be a few cents difference either way compared to the actual APD increase.
Oct 26, 2015, 4:34 pm
#726
Join Date: Aug 2010
Posts: 345
Yes, the additional APD is due - payable at time of re-ticketing (i.e. essentially when you call A3 and they process the upgrade). Your entire trip will be repriced at the current Euro exchange rate, so there may be a few cents difference either way compared to the actual APD increase.
Oct 28, 2015, 11:03 am
#727
Join Date: Feb 2015
Location: SKG
Programs: A3*G, FRECCIA ALATA CLUB
Posts: 54
Upgrade using voucher on Lufthansa issues ticket but contains A3 flight.
Hi all
I've called M&B and told me that is not possible since it was a ticket issued by Lufthansa rather than Aegean although it contains A3 metal flight.
Has anyone faced this issue before and is there a way around it ?
Thanks
Vangelis
Hi all
I've called M&B and told me that is not possible since it was a ticket issued by Lufthansa rather than Aegean although it contains A3 metal flight.
Has anyone faced this issue before and is there a way around it ?
Thanks
Vangelis
Oct 28, 2015, 11:07 am
#728
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Upgrade using voucher on Lufthansa issues ticket but contains A3 flight.
Hi all
I've called M&B and told me that is not possible since it was a ticket issued by Lufthansa rather than Aegean although it contains A3 metal flight.
Has anyone faced this issue before and is there a way around it ?
Thanks
Vangelis
Hi all
I've called M&B and told me that is not possible since it was a ticket issued by Lufthansa rather than Aegean although it contains A3 metal flight.
Has anyone faced this issue before and is there a way around it ?
Thanks
Vangelis
Oct 28, 2015, 11:26 am
#729
Join Date: Feb 2015
Location: SKG
Programs: A3*G, FRECCIA ALATA CLUB
Posts: 54
Thanks, i did not read T&C but probably missed it on the wiki !
Oct 28, 2015, 3:03 pm
#730
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Yassas, what would you suggest in this situation:
I have 4 international A3 sectors in November - requalifying for A3*G on Nov 20. I have another 4 international A3 flights on December 7-8. (Booking classes are 6xP, U and T.)
Currently, I have 4 unused seat upgrade coupons. I should get another four after requalification. Ideally, I would like to upgrade all 8 legs.
Do you think it will be possible to obtain and use (!) my new coupons for my flights on Dec 7&8? Or will there be zero availability once my new coupons are issued?
I have 4 international A3 sectors in November - requalifying for A3*G on Nov 20. I have another 4 international A3 flights on December 7-8. (Booking classes are 6xP, U and T.)
Currently, I have 4 unused seat upgrade coupons. I should get another four after requalification. Ideally, I would like to upgrade all 8 legs.
Do you think it will be possible to obtain and use (!) my new coupons for my flights on Dec 7&8? Or will there be zero availability once my new coupons are issued?
Oct 29, 2015, 1:02 am
#731
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Yassas, what would you suggest in this situation:
I have 4 international A3 sectors in November - requalifying for A3*G on Nov 20. I have another 4 international A3 flights on December 7-8. (Booking classes are 6xP, U and T.)
Currently, I have 4 unused seat upgrade coupons. I should get another four after requalification. Ideally, I would like to upgrade all 8 legs.
Do you think it will be possible to obtain and use (!) my new coupons for my flights on Dec 7&8? Or will there be zero availability once my new coupons are issued?
I have 4 international A3 sectors in November - requalifying for A3*G on Nov 20. I have another 4 international A3 flights on December 7-8. (Booking classes are 6xP, U and T.)
Currently, I have 4 unused seat upgrade coupons. I should get another four after requalification. Ideally, I would like to upgrade all 8 legs.
Do you think it will be possible to obtain and use (!) my new coupons for my flights on Dec 7&8? Or will there be zero availability once my new coupons are issued?
I guess a lot of A3 gold member will ask for upgrades as soon as their status is renewed !
Oct 29, 2015, 4:08 am
#732
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,479
I was unfortunate in that I didn't want to upgrade my domestic legs, but the agent at the time - it was very early in the membership year - insisted that I had to upgrade all the segments in my booking and not just select ones.
Oct 29, 2015, 7:27 am
#733
Join Date: Mar 2013
Location: Gothenburg
Programs: A3 Gold, Hemköp
Posts: 72
I flew Aegean a week ago. MUC-ATH-SKG-ATH-ARN, booked economy and upgraded to business with my 4 coupons. I haven't got any miles, yet.
Is it 100% sure that when I have used the coupons I still earn miles for the original booking?
Tried to retro claim as well but the website said the class was not eligible. So strange.
Is it 100% sure that when I have used the coupons I still earn miles for the original booking?
Tried to retro claim as well but the website said the class was not eligible. So strange.
Oct 29, 2015, 7:37 am
#734
Join Date: Nov 2008
Location: Zürich area, Switzerland
Programs: *A-A3-*S, *A M&M FTL *S, EI-Green, AccorGold
Posts: 71
I flew Aegean a week ago. MUC-ATH-SKG-ATH-ARN, booked economy and upgraded to business with my 4 coupons. I haven't got any miles, yet.
Is it 100% sure that when I have used the coupons I still earn miles for the original booking?
Tried to retro claim as well but the website said the class was not eligible. So strange.
Is it 100% sure that when I have used the coupons I still earn miles for the original booking?
Tried to retro claim as well but the website said the class was not eligible. So strange.
No miles or segments posted yet, I'll give it until Monday before getting nervous
Oct 29, 2015, 7:48 am
#735
Join Date: Mar 2013
Location: Gothenburg
Programs: A3 Gold, Hemköp
Posts: 72