Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Sep 1, 2015, 2:48 pm
#661
Join Date: Dec 2007
Location: ZRH
Programs: A3*G, BA silver, HH Gold
Posts: 44
Got back yesterday from my trip CPH-ATH-RHO-ATH-CPH. All four sectors credited correctly after around 36h each. Inflight food and service was very nice.
The class divisor was missing on the RHO-ATH A321 flight so all 7 of us in the 2 rows of business got free flight vouchers (taxes not included, some restrictions). Seems to be valid for any flight in their network in the class you were booked. Lets see if they consider me booked in business or not. Very nice compensation for a problem I did not notice..
The class divisor was missing on the RHO-ATH A321 flight so all 7 of us in the 2 rows of business got free flight vouchers (taxes not included, some restrictions). Seems to be valid for any flight in their network in the class you were booked. Lets see if they consider me booked in business or not. Very nice compensation for a problem I did not notice..
Sep 2, 2015, 3:42 pm
#662
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
That is surprising - I have seen the divider missing quite a few times, also on mainline routes (eg MUC-ATH)...but never seen any vouchers for this 'problem'.
Sep 2, 2015, 4:36 pm
#663
Join Date: Jun 2006
Posts: 5,900
Got back yesterday from my trip CPH-ATH-RHO-ATH-CPH. All four sectors credited correctly after around 36h each. Inflight food and service was very nice.
The class divisor was missing on the RHO-ATH A321 flight so all 7 of us in the 2 rows of business got free flight vouchers (taxes not included, some restrictions). Seems to be valid for any flight in their network in the class you were booked. Lets see if they consider me booked in business or not. Very nice compensation for a problem I did not notice..
The class divisor was missing on the RHO-ATH A321 flight so all 7 of us in the 2 rows of business got free flight vouchers (taxes not included, some restrictions). Seems to be valid for any flight in their network in the class you were booked. Lets see if they consider me booked in business or not. Very nice compensation for a problem I did not notice..
Sep 3, 2015, 2:33 am
#664
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,374
I wouldn't worry too much. If these "free" flight vouchers are anything like the ones my friends recently received for a 4hr delay in ATH then they're basically worthless anyway...
The vouchers are for the same type of trip (domestic/international) as the flight on which the problem occurred and they DO NOT include the taxes and fees. They are bookable only by telephone so the 20 Euro booking fee applies and there are a ton of blackout dates (basically all July/August, Christmas, Easter, Assumption and other religious holidays) and must be booked a couple of weeks in advance (iirc). So basically, for a typical 60 Euro domestic fare, with 35 Euro tax (out of ATH, less inbound) and 20 Euro fee, the voucher is worth 5 Euro!
The ones my friends got were basically (very badly) photocopied A4 sheets with no serial number and the problem-flight details written in pen at the bottom. I think that alone testifies to their lack of any real value! I'd be interested to hear what kind of voucher the OP received - maybe it's something different.
The vouchers are for the same type of trip (domestic/international) as the flight on which the problem occurred and they DO NOT include the taxes and fees. They are bookable only by telephone so the 20 Euro booking fee applies and there are a ton of blackout dates (basically all July/August, Christmas, Easter, Assumption and other religious holidays) and must be booked a couple of weeks in advance (iirc). So basically, for a typical 60 Euro domestic fare, with 35 Euro tax (out of ATH, less inbound) and 20 Euro fee, the voucher is worth 5 Euro!
The ones my friends got were basically (very badly) photocopied A4 sheets with no serial number and the problem-flight details written in pen at the bottom. I think that alone testifies to their lack of any real value! I'd be interested to hear what kind of voucher the OP received - maybe it's something different.
Last edited by Knobbgb; Sep 3, 2015 at 2:38 am
Sep 4, 2015, 8:54 am
#665
Join Date: Oct 2014
Location: BRU
Programs: A3 *G
Posts: 52
Hi FT,
I can't seem to find a post that explains the rules in which these coupons could be redeemed. I just called Aegean for my tomorrow's flight and they advised there was no availability. Is there always a pool of seats that can be upgraded? Can it happen that a couple of hours before the flight the availability could be raised because they no longer will block the bookings for business class?
Any thoughts? Many thanks!
I can't seem to find a post that explains the rules in which these coupons could be redeemed. I just called Aegean for my tomorrow's flight and they advised there was no availability. Is there always a pool of seats that can be upgraded? Can it happen that a couple of hours before the flight the availability could be raised because they no longer will block the bookings for business class?
Any thoughts? Many thanks!
Sep 4, 2015, 9:24 am
#666
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,478
Hi FT,
I can't seem to find a post that explains the rules in which these coupons could be redeemed. I just called Aegean for my tomorrow's flight and they advised there was no availability. Is there always a pool of seats that can be upgraded? Can it happen that a couple of hours before the flight the availability could be raised because they no longer will block the bookings for business class?
Any thoughts? Many thanks!
I can't seem to find a post that explains the rules in which these coupons could be redeemed. I just called Aegean for my tomorrow's flight and they advised there was no availability. Is there always a pool of seats that can be upgraded? Can it happen that a couple of hours before the flight the availability could be raised because they no longer will block the bookings for business class?
Any thoughts? Many thanks!
A couple of hours before the flight to open up more seats? I'm afraid I'd approximate the chances at about 0.0001%! 24 hours would be the outside due to the practicalities of catering operations, if nothing else.
Sep 4, 2015, 11:29 am
#667
Join Date: Mar 2013
Location: homeless 2.0
Programs: A3 Gold, LH FTL
Posts: 1,065
goqsane, your best course of action is to try again in a bit more than 2 hours before your flight, and then please report back the result to us, along with the load of Y and J pax on that flight
Sep 4, 2015, 4:27 pm
#668
Join Date: Dec 2007
Location: ZRH
Programs: A3*G, BA silver, HH Gold
Posts: 44
I wouldn't worry too much. If these "free" flight vouchers are anything like the ones my friends recently received for a 4hr delay in ATH then they're basically worthless anyway...
The vouchers are for the same type of trip (domestic/international) as the flight on which the problem occurred and they DO NOT include the taxes and fees. They are bookable only by telephone so the 20 Euro booking fee applies and there are a ton of blackout dates (basically all July/August, Christmas, Easter, Assumption and other religious holidays) and must be booked a couple of weeks in advance (iirc). So basically, for a typical 60 Euro domestic fare, with 35 Euro tax (out of ATH, less inbound) and 20 Euro fee, the voucher is worth 5 Euro!
The ones my friends got were basically (very badly) photocopied A4 sheets with no serial number and the problem-flight details written in pen at the bottom. I think that alone testifies to their lack of any real value! I'd be interested to hear what kind of voucher the OP received - maybe it's something different.
The vouchers are for the same type of trip (domestic/international) as the flight on which the problem occurred and they DO NOT include the taxes and fees. They are bookable only by telephone so the 20 Euro booking fee applies and there are a ton of blackout dates (basically all July/August, Christmas, Easter, Assumption and other religious holidays) and must be booked a couple of weeks in advance (iirc). So basically, for a typical 60 Euro domestic fare, with 35 Euro tax (out of ATH, less inbound) and 20 Euro fee, the voucher is worth 5 Euro!
The ones my friends got were basically (very badly) photocopied A4 sheets with no serial number and the problem-flight details written in pen at the bottom. I think that alone testifies to their lack of any real value! I'd be interested to hear what kind of voucher the OP received - maybe it's something different.
Yes it is the same one - but even without any info about which flight it was from. So I am not sure I will have any use for it.
Another strange thing that happened on the trip was that on the last leg when I checked my bag the first boarding pass had seat SBY written on it. The agent made a quick call somewhere and then printed a new one with a proper seat. There was space left in business so I have no idea why that happened, I had even selected a seat in advance.
Sep 5, 2015, 5:46 am
#669
Join Date: Oct 2014
Location: BRU
Programs: A3 *G
Posts: 52
I'll report back. Thanks.
Sep 9, 2015, 7:26 am
#670
Join Date: Sep 2015
Posts: 1
Hello,
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
Sep 9, 2015, 10:31 am
#671
Join Date: Feb 2014
Location: OTP
Programs: AF/KL platinum, Turkish gold, QR gold
Posts: 1,572
Hello,
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
Sep 9, 2015, 12:04 pm
#672
Join Date: Jun 2006
Posts: 5,900
Hello,
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
Sep 9, 2015, 1:52 pm
#673
Join Date: Dec 2009
Location: GB - LONDON
Programs: Star Alliance Gold, BA Silver, HHonors Diamond
Posts: 150
Hello,
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
I am planning to do four Aegean flights to maintain my Turkish Elite Level.
Did anyone used the Upgrade voucher AND got the the miles credited to another FF program than A3 M+B successfully?
Not getting any TK-Miles in the end would make the whole trip useless for me. That's why I'm thinking about not using the voucher no to risk anything...
Thanks for your advice!
Nico
Sep 11, 2015, 2:54 am
#674
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
I booked some A3 flights in early January and immediately grabbed two business class seats on the first leg with the seat upgrade coupons. I've been monitoring the flights ever since, and the award/upgrade inventory has not been replenished. I only read about the waitlisting possibility yesterday, so this morning I called to waitlist another two seats - the agent offered this proactively. ^ I got a call back about 30min later saying that the flight was full. 
On the A3 website there are still (at least) two business class seats for sale, and by the look of the price of the available economy seats, the flight doesn't look to be that full (or at least not overbooked). I wonder if it makes sense to still try to request/waitlist again closer to departure?
On the A3 website there are still (at least) two business class seats for sale, and by the look of the price of the available economy seats, the flight doesn't look to be that full (or at least not overbooked). I wonder if it makes sense to still try to request/waitlist again closer to departure?