Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
May 31, 2015, 5:58 am
#511
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,380
i have upgraded A3 flights using coupons for 26APR and back on 03MAY. Around May 15th only the domestic eco flights got credited. Today the upgraded flights have finally posted. Not sure exactly when it happened but I did not call nor did I write. So they might have some batch running monthly or so to check upgraded segments and status to credit the original booking class.
Jun 1, 2015, 1:59 pm
#512
Join Date: May 2011
Location: Zurich, Switzerland; Manila, Philippines
Programs: LX M&M FTL, Aegean Gold, Mabuhay Miles Platinum
Posts: 90
i have upgraded A3 flights using coupons for 26APR and back on 03MAY. Around May 15th only the domestic eco flights got credited. Today the upgraded flights have finally posted. Not sure exactly when it happened but I did not call nor did I write. So they might have some batch running monthly or so to check upgraded segments and status to credit the original booking class.
In any case to me the miles are not so important, it is more to get the 4 Aegean flights on the wifeys account to make her requalify next year. I guess I will just call them if the miles are still not there next week.
Jun 7, 2015, 3:33 am
#513
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Flew Paris-Athens-Naxos a few days ago. I upgraded to business class on the CDG ATH segment using a coupon (I class)
The Ath-Nax segment was credited to my account the next day.
The Cdg-ath segment was automatically credited 5 days later.
One more flight on Aegean and I will retain gold for one more year :-)
The Ath-Nax segment was credited to my account the next day.
The Cdg-ath segment was automatically credited 5 days later.
One more flight on Aegean and I will retain gold for one more year :-)
Jun 7, 2015, 11:50 pm
#515
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Having flown Paris-Athens-Paris, I think Aegean business class is good ... and these upgrade coupons are a real plus.
Good points : nice staff on board, good food, nice red wines
Bad points : no priority boarding in Athens, priority luggages seem an unknown concept to Aegean, sparkling wine served after boarding is not champagne and is absolutely awful.
Worth noting that the LH lounge in Athens, although smaller, offers a much wider range of food and alcools than the A3 one. It was also much more crowded when I was there. (10h-13h)
Good points : nice staff on board, good food, nice red wines
Bad points : no priority boarding in Athens, priority luggages seem an unknown concept to Aegean, sparkling wine served after boarding is not champagne and is absolutely awful.
Worth noting that the LH lounge in Athens, although smaller, offers a much wider range of food and alcools than the A3 one. It was also much more crowded when I was there. (10h-13h)
Jun 12, 2015, 9:33 pm
#516
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
These are the two points I disagree with you: In >95% of the cases priority luggage gets delivered first in all Greek airports. Thins not always the case in non-Greek airports, but it is certainly not A3's fault. As for priority boarding, since they started that, in both ATH and HER it was always enforced in all of my flights (more than 30).
Jun 12, 2015, 11:14 pm
#517
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
These are the two points I disagree with you: In >95% of the cases priority luggage gets delivered first in all Greek airports. Thins not always the case in non-Greek airports, but it is certainly not A3's fault. As for priority boarding, since they started that, in both ATH and HER it was always enforced in all of my flights (more than 30).
I just speak from experience.
- First I had to insist so that the proper "priority" tag was put on my luggage.
- Secondly, "priority luggages" came at random at CDG and were certainly not delivered first. While in Naxos, our luggage were delivered LAST !
- Priority boarding was not enforced at ATH, but it was at CDG. That might be due to boarding by bus in ATH.
Jun 13, 2015, 8:11 am
#519
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
If there is no priority line and I arrive late and there is a huge line in front of me, I would recommend walking to the front of the line, next to the first person in line, and say something like "where is the priority line" or just talk to the GA scanning boarding passes, they should let you jump the queue.
Jun 13, 2015, 2:02 pm
#520
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
When there is boarding by bus in ATH, priority boarding is as good as to get you to the bus, lol. Sometimes there is no priority line, but rarely, happened to me once in Germany.
If there is no priority line and I arrive late and there is a huge line in front of me, I would recommend walking to the front of the line, next to the first person in line, and say something like "where is the priority line" or just talk to the GA scanning boarding passes, they should let you jump the queue.
If there is no priority line and I arrive late and there is a huge line in front of me, I would recommend walking to the front of the line, next to the first person in line, and say something like "where is the priority line" or just talk to the GA scanning boarding passes, they should let you jump the queue.
Jun 13, 2015, 4:37 pm
#521
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Well, there is no point "agreeing" or not.
I just speak from experience.
- First I had to insist so that the proper "priority" tag was put on my luggage.
- Secondly, "priority luggages" came at random at CDG and were certainly not delivered first. While in Naxos, our luggage were delivered LAST !
- Priority boarding was not enforced at ATH, but it was at CDG. That might be due to boarding by bus in ATH.
I just speak from experience.
- First I had to insist so that the proper "priority" tag was put on my luggage.
- Secondly, "priority luggages" came at random at CDG and were certainly not delivered first. While in Naxos, our luggage were delivered LAST !
- Priority boarding was not enforced at ATH, but it was at CDG. That might be due to boarding by bus in ATH.
A3 doesn't fly to JNX, OA does. Since OA is NOT a *A member they don't offer perks such as priority luggage.
Since you speak from experience (CDG-ATH-JNX and back), let me give you my own experience: ~500 A3 flights, of which about 400 as gold. Priority-tagged luggage didn't come out first in only one of them (in HER last month), and upon complaining we (about 10 people were waiting) we were told that this was a mistake of the handlers (Swissport in HER). Finally, as far as insisting to have your luggage tagged. If this happened on the way to Naxos and back, see above. If this was on the ATH-CDG leg, again blame the handlers!
Finally, you will not deny my right to agree with you: A3's bubbling "liquid" is one of the worst I've had and I never drink it!
Jun 14, 2015, 12:07 am
#522
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Just a few notes:
A3 doesn't fly to JNX, OA does. Since OA is NOT a *A member they don't offer perks such as priority luggage.
Since you speak from experience (CDG-ATH-JNX and back), let me give you my own experience: ~500 A3 flights, of which about 400 as gold. Priority-tagged luggage didn't come out first in only one of them (in HER last month), and upon complaining we (about 10 people were waiting) we were told that this was a mistake of the handlers (Swissport in HER). Finally, as far as insisting to have your luggage tagged. If this happened on the way to Naxos and back, see above. If this was on the ATH-CDG leg, again blame the handlers!
Finally, you will not deny my right to agree with you: A3's bubbling "liquid" is one of the worst I've had and I never drink it!
A3 doesn't fly to JNX, OA does. Since OA is NOT a *A member they don't offer perks such as priority luggage.
Since you speak from experience (CDG-ATH-JNX and back), let me give you my own experience: ~500 A3 flights, of which about 400 as gold. Priority-tagged luggage didn't come out first in only one of them (in HER last month), and upon complaining we (about 10 people were waiting) we were told that this was a mistake of the handlers (Swissport in HER). Finally, as far as insisting to have your luggage tagged. If this happened on the way to Naxos and back, see above. If this was on the ATH-CDG leg, again blame the handlers!
Finally, you will not deny my right to agree with you: A3's bubbling "liquid" is one of the worst I've had and I never drink it!
Jun 14, 2015, 11:33 am
#524
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,479
Folks, the discussion is rapidly verging off-topic (and actually probably left that particular building some posts ago ...).
Posts only relevant to upgrade coupons, please - anything else going forward will be removed ...
Thanks
/mod
Posts only relevant to upgrade coupons, please - anything else going forward will be removed ...
Thanks
/mod
Jun 14, 2015, 3:51 pm
#525
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
I have 4 vouchers that I will likely not be able to use. So according to the wiki, it's possible for me to give them away to somebody else? E.g upgrade his ticket using my vouchers, or am I wrong here?
Also does the booking class remain unchanged or does to change to I when upgrading? In case I use a voucher I plan on crediting the miles to Turkish Airlines, hence the problem arises.
Also does the booking class remain unchanged or does to change to I when upgrading? In case I use a voucher I plan on crediting the miles to Turkish Airlines, hence the problem arises.