Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jun 30, 2015, 4:29 am
#541
Join Date: Jul 2013
Posts: 234
Just booked TXL-HER-DME for 150USD
(sept 23, connecting flight is morning after at 7:00)
I can recommend to use priceline.com, they often have reduced A3 fares which other OTAs won't find.
(Spotted same connection for 120USD for sept 26 yesterday, but could not access it today)
Is it normal, that TXL-HER (A3 984) does not have business class? Too bad I could not use voucher for that
(sept 23, connecting flight is morning after at 7:00)
I can recommend to use priceline.com, they often have reduced A3 fares which other OTAs won't find.
(Spotted same connection for 120USD for sept 26 yesterday, but could not access it today)
Is it normal, that TXL-HER (A3 984) does not have business class? Too bad I could not use voucher for that
Jun 30, 2015, 12:10 pm
#543
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
I tried 2 hours ago to use my upgrade coupons, but still did not receive email confirmation. 2 minutes ago received call from Aegean saying there is a problem with upgrades now - they will process it tomorrow afternoon.
Jul 1, 2015, 7:29 am
#545
Join Date: Oct 2013
Location: UK
Programs: A3 *G
Posts: 349
Under the terms of the A3 Gold business class upgrade coupon it says the following:
It is clarified that, a) date and time changes are allowed, b) rerouting after ticket issued is not permitted
Does anyone know if date and time changes are complimentary?
And by re-routing, do they mean different origin or destination, i.e. could I get to the same destination by changing in say ATH instead of SKG?
Thanks!
It is clarified that, a) date and time changes are allowed, b) rerouting after ticket issued is not permitted
Does anyone know if date and time changes are complimentary?
And by re-routing, do they mean different origin or destination, i.e. could I get to the same destination by changing in say ATH instead of SKG?
Thanks!
Jul 1, 2015, 7:53 am
#546
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Under the terms of the A3 Gold business class upgrade coupon it says the following:
It is clarified that, a) date and time changes are allowed, b) rerouting after ticket issued is not permitted
Does anyone know if date and time changes are complimentary?
And by re-routing, do they mean different origin or destination, i.e. could I get to the same destination by changing in say ATH instead of SKG?
Thanks!
It is clarified that, a) date and time changes are allowed, b) rerouting after ticket issued is not permitted
Does anyone know if date and time changes are complimentary?
And by re-routing, do they mean different origin or destination, i.e. could I get to the same destination by changing in say ATH instead of SKG?
Thanks!
The upgrade coupon does not make free changes and cancellations.
The same thing in regards to earning miles - you earn miles according to the original booking class even though the upgrade coupon books into I class which is award Business and technically does not get any miles, but when you pay for the ticket in Y then upgraded, some things like changes, and mileage earning go according ton the original booking class.
Jul 5, 2015, 9:57 am
#547
Join Date: Jul 2015
Posts: 1
Miles not automatically posted
I flew LHR-ATH-JTR on 31/5/15, and JMK-ATH-IST on 3/6/15. Both international sectors were upgraded with coupons. Domestic sectors miles posted promptly but the upgraded international sectors did not post until I called customer service on 1/7/15. Following the call, posted within 24 hours. No major hassles but I thought I should report my experience since the Wiki was recently updated.
Jul 5, 2015, 10:01 am
#548
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,478
I flew LHR-ATH-JTR on 31/5/15, and JMK-ATH-IST on 3/6/15. Both international sectors were upgraded with coupons. Domestic sectors miles posted promptly but the upgraded international sectors did not post until I called customer service on 1/7/15. Following the call, posted within 24 hours. No major hassles but I thought I should report my experience since the Wiki was recently updated.
Thanks also for the feedback - it would seem A3's systems are still not operating at full efficiency!
Jul 5, 2015, 1:42 pm
#549
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,180
Since there have been reports both on miles crediting automatically and miles not crediting , could it be a case of when the upgrade cupon was applied? My thinking is perhaps they fixed it, but only upgrades applied after fix done is working? Just an idea.
Jul 5, 2015, 1:48 pm
#550
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,478
I believe we've tried to apply that logic already, and unfortunately it proved completely inconclusive! There are examples of coupons that were applied months ago crediting automatically, and more recent ones failing to do so.
Jul 5, 2015, 2:35 pm
#551
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,180
I guess we need to ask each time we apply for an upgrade: "Did they fix the problem with miles from original fare class not posting?" Eventually some one might escalate it high enough.
Jul 5, 2015, 9:55 pm
#552
Join Date: Jul 2013
Posts: 234
I think at this point this is a minor problem.
Checking the miles around a week after the flight and simply making a quick call resolves the issue pretty quick
Make sure to encourage them to work on that process, so they actually get feedback on that
Checking the miles around a week after the flight and simply making a quick call resolves the issue pretty quick
Make sure to encourage them to work on that process, so they actually get feedback on that
Jul 5, 2015, 11:46 pm
#553
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,374
My own personal take on this - and it's just an intuition really - is that upgraded single flight bookings that don't involve a connection tend to credit immediately but ones with a connecting flight that is NOT being upgraded for whatever reason (e.g. an OA connection to/from ATH in my case), don't credit. That's been my experience with three upgrades (my two lone-flight ones worked immediately but the one with an OA connection on the same PNR didn't) and it seems to match what people have reported here. (Now somebody will prove me wrong of course).
Jul 6, 2015, 8:08 am
#555
Join Date: Jan 2004
Location: Ottawa
Programs: A3 G, SPG, Fairmount
Posts: 1,113
Problem with upgraded segment that won't post
Hello all, I have read of recent problems with an upgraded segment with a coupon as part of a connection which did not post. This has happened to me on a Mykonos-ATH-MXP itinerary. Only the ATH-MXP was upgraded and it did not post while the first segment on that same day did. I tried reporting missing miles and got a message that this fare category was 'ineligible'. This was to be the fourth segment on A3 which would help re-qualify me at GOLD level this year.
Now I am not sure if I will get any credit at all. I am not expecting a credit at the upgraded level- the original T class would be fine. In fact all I really need is for the segment to count.
What should I do? Will I eventually get credit for this segment?
Thank you.
Now I am not sure if I will get any credit at all. I am not expecting a credit at the upgraded level- the original T class would be fine. In fact all I really need is for the segment to count.
What should I do? Will I eventually get credit for this segment?
Thank you.