Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Aug 17, 2015, 5:38 am
#631
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Well it should be £13 exactly. Was your original flight paid in EUR or do they charge it in EUR regardless of what currency the original flight was priced in?
Aug 17, 2015, 5:51 am
#632
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,478
As I understand it, because it's a complete re-ticket the whole itinerary is re-priced, so if YQ (for example) has increased or decreased, that will be rolled into the calculation - so you can't simply take the day's FX figure and extrapolate from the 13 GBP.
If you cancelled your ticket, by law you are entitled to the tax back because that's not A3's to keep in the first place - it gets passed to the UK Government. However, in most cases the admin fee charged to recover it generally ceases to make claiming worthwhile.
Aug 17, 2015, 6:12 am
#633
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
It's charged in Euros, always, as Greece's currency given the transaction is processed and (re-)ticketed in Greece (the original ticket would have been ticketed in London, most probably).
As I understand it, because it's a complete re-ticket the whole itinerary is re-priced, so if YQ (for example) has increased or decreased, that will be rolled into the calculation - so you can't simply take the day's FX figure and extrapolate from the 13 GBP.
As I understand it, because it's a complete re-ticket the whole itinerary is re-priced, so if YQ (for example) has increased or decreased, that will be rolled into the calculation - so you can't simply take the day's FX figure and extrapolate from the 13 GBP.
Will they happily upgrade all 4 legs of an LHR-SKG 2-hour turnaround which is obviously only for requalification? This will cost £135, or I've also found a BRU-TXL-LHR via ATH for £140 which would involve faffing around with Eurostar and hotels
Aug 17, 2015, 7:49 am
#634
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,478
Yes, absolutely they will, if the redemption space is available. That was my upgrade back in January, albeit I wanted to go to Salonica so had three or four days there, and actually I took a couple of domestics to ATH and back in Y for a day trip, so I have the grand total of 6 segments this year.
Aug 18, 2015, 6:25 am
#635
Join Date: Feb 2015
Location: SKG
Programs: A3*G, FRECCIA ALATA CLUB
Posts: 54
It's charged in Euros, always, as Greece's currency given the transaction is processed and (re-)ticketed in Greece (the original ticket would have been ticketed in London, most probably).
As I understand it, because it's a complete re-ticket the whole itinerary is re-priced, so if YQ (for example) has increased or decreased, that will be rolled into the calculation - so you can't simply take the day's FX figure and extrapolate from the 13 GBP.
If you cancelled your ticket, by law you are entitled to the tax back because that's not A3's to keep in the first place - it gets passed to the UK Government. However, in most cases the admin fee charged to recover it generally ceases to make claiming worthwhile.
As I understand it, because it's a complete re-ticket the whole itinerary is re-priced, so if YQ (for example) has increased or decreased, that will be rolled into the calculation - so you can't simply take the day's FX figure and extrapolate from the 13 GBP.
If you cancelled your ticket, by law you are entitled to the tax back because that's not A3's to keep in the first place - it gets passed to the UK Government. However, in most cases the admin fee charged to recover it generally ceases to make claiming worthwhile.
Since the original flight was originating from Greece the whole ticket charge was in Euros.
Aug 18, 2015, 10:13 am
#636
Join Date: Oct 2014
Location: SIN/SZX
Programs: A3*G/KFEG
Posts: 116
Aug 22, 2015, 1:51 pm
#637
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Needed 3 flights on Aegean to keep status in 2016.
Booked CDG-ATH-LCA-CDG. Had upgrade coupons. Checked Expertflyer.com before booking. I class seats were available. Called Aegean. Waited 5 minutes. Was charged 10 euros per passenger for "Paris airport tax". This did not happen a few weeks ago ... well, 10 euros is OK.
No confirmation email that upgrade had been processed. Had to call again the next day. New booking reference was sent.
Average service really. Ok if you speak good english and can deal with Aegean staff.
Booked CDG-ATH-LCA-CDG. Had upgrade coupons. Checked Expertflyer.com before booking. I class seats were available. Called Aegean. Waited 5 minutes. Was charged 10 euros per passenger for "Paris airport tax". This did not happen a few weeks ago ... well, 10 euros is OK.
No confirmation email that upgrade had been processed. Had to call again the next day. New booking reference was sent.
Average service really. Ok if you speak good english and can deal with Aegean staff.
Aug 22, 2015, 3:00 pm
#638
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
You ask too much from A3, that they speak even your mother tongue... Maybe you should sign up for an airlines frequent flyer program, where your mother tongue is spoken...
Aug 22, 2015, 3:26 pm
#639
Join Date: Jun 2006
Posts: 5,900
Needed 3 flights on Aegean to keep status in 2016.
Booked CDG-ATH-LCA-CDG. Had upgrade coupons. Checked Expertflyer.com before booking. I class seats were available. Called Aegean. Waited 5 minutes. Was charged 10 euros per passenger for "Paris airport tax". This did not happen a few weeks ago ... well, 10 euros is OK.
No confirmation email that upgrade had been processed. Had to call again the next day. New booking reference was sent.
Average service really. Ok if you speak good english and can deal with Aegean staff.
Booked CDG-ATH-LCA-CDG. Had upgrade coupons. Checked Expertflyer.com before booking. I class seats were available. Called Aegean. Waited 5 minutes. Was charged 10 euros per passenger for "Paris airport tax". This did not happen a few weeks ago ... well, 10 euros is OK.
No confirmation email that upgrade had been processed. Had to call again the next day. New booking reference was sent.
Average service really. Ok if you speak good english and can deal with Aegean staff.
Just a bit of information for you. If you have a smartphone download ''My Flights'' enter in the booking reference and whenever they change to I class it will alert you and show you are booked into Business with the new ticket number.
English is the international language so other than Greek being the national language they are not required to speak anything else. Not being rude but if people cant speak English or Greek and want to deal with A3 then maybe they should patch up on their English skills.
Aug 22, 2015, 6:15 pm
#640
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Aug 23, 2015, 12:29 am
#641
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Just a bit of information for you. If you have a smartphone download ''My Flights'' enter in the booking reference and whenever they change to I class it will alert you and show you are booked into Business with the new ticket number.
English is the international language so other than Greek being the national language they are not required to speak anything else. Not being rude but if people cant speak English or Greek and want to deal with A3 then maybe they should patch up on their English skills.
English is the international language so other than Greek being the national language they are not required to speak anything else. Not being rude but if people cant speak English or Greek and want to deal with A3 then maybe they should patch up on their English skills.
As for language skills, I absolutely agree, if one does not speak english (or greek in that case), one should stick to his/her national airline frequent flyer program.
Aug 23, 2015, 1:55 am
#642
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
In no way did I mention that Aegean staff should speak other languages but English and Greek !
Aug 23, 2015, 2:01 am
#643
Join Date: Feb 2013
Posts: 95
Does anyone know of a quick A3 "coupon-burn-run"? I would like to spontaneously go somewhere between 08/26-08/26… doesn't really matter where but shouldn't be too hard to position too. Best I found was MXP-ATH-(18h layover)-SKG for 82EUR on ITA. thank you guys!
Aug 23, 2015, 3:45 am
#644
Join Date: Jun 2006
Posts: 5,900
My only complain was that they did not confirm the upgrade had been processed and they did not send me the new booking reference (we ended up with 2 different reservations, one for each passenger)
As for language skills, I absolutely agree, if one does not speak english (or greek in that case), one should stick to his/her national airline frequent flyer program.
As for language skills, I absolutely agree, if one does not speak english (or greek in that case), one should stick to his/her national airline frequent flyer program.
Aug 23, 2015, 3:54 am
#645
Join Date: Oct 2014
Location: SIN/SZX
Programs: A3*G/KFEG
Posts: 116
Not too bothered bout the e-mail confirmation. Got mine a few days later. It was already updated within a few hours of phone confirmation via amadeus' checkmytrip app/website, so honestly I don't find much an issue of the e-mail being late.