Oct 27, 2014, 3:32 pm
Last edit by: starflyergold
• Earn 5,000 Aeroplan miles (converted from 10,000 points) for each eligible stay until 12/31/14
For stays before December 31st, 2014.
In order for the miles to be credited to your Aeroplan Account, make sure to choose Aeroplan as your preferred airline partner in your profile and enter your member number.
Terms & conditions
1. General Le Club Accorhotels terms and conditions apply to the 10,000 point Bonus Aeroplan Miles offer.
2. This offer is valid for a stay from 10/1/14 to 12/31/14 in one of the participating hotels, and booked between 10/1/14 and 12/31/14.
3. This offer entitles Le Club Accorhotels Loyalty members, regardless of their status, to benefit from earning 10,000 bonus points in one of the participating hotels worldwide.
4. In order to benefit from this bonus, the member must have selected Aeroplan as the preferred conversion option in their Le Club Accorhotels program account before the stay.
5. To benefit from this offer, your booking must be made on Accorhotels.com or our participating brands web sites or via Accor call centers. All other reservation channels will not be eligible to this offer.
6. You must provide your Le Club Accorhotels loyalty card number when making your reservation, and present your card at the reception desk of your hotel when you check-in for your stay.
7. For the purpose of this offer, a stay is one (1) reservation made by a Le Club Accorhotels Loyalty member for one or more rooms. For the avoidance of doubt, a reservation made for more than one room will therefore be considered as only one (1) stay.
8. The bonus will be credited in Le Club Accorhotels points within 10 days following the end of his/her stay and converted into Aeroplan Miles according to applicable conversion rule.
9. This offer cannot be combined with other current promotional offers or advantages and does not apply to groups.
10. This offer is subject to room availability. General sales terms and conditions apply for reserved public rates specific to each hotel.
11.It may take up to 6 weeks for your Le Club Accorhotels points to be transferred to miles in your Aeroplan account.
Accor has issued an official statement about this matter:
In English: http://www.accorhotels.com/gb/leclub/hotels-offers/promotion-35479-promotion.shtml
In French: http://www.accorhotels.com/fr/leclub/hotels-offers/promotion-35479-promotion.shtml
10,000 bonus points with accor/aeroplan [expired]
Oct 29, 2014, 3:42 am
#181
Join Date: Oct 2009
Programs: SAS Diamond (*G), Marriott Titanium, Hilton Gold
Posts: 424
Pretty disappointed with the outcome here as well. I was really hoping to switch to Accor from IHG (after their own promo fiasco), but I have to re-consider after this blunder. Really bad form on their part.
Oct 29, 2014, 3:45 am
#182
Join Date: Apr 2014
Posts: 29
I have completed the stay on Tuesday but received only the base points, no bonus points credited. The stay has been completed even before the promotion prematurely expired on Accor website. Now I'm on another booking which I have already checked-in, booked before the deadline described by Accor Concierge on this forum, and will check out tomorrow. Please advise what to do. thank you very much
Last edited by thetasteofmoney; Oct 29, 2014 at 3:55 am Reason: correction
Oct 29, 2014, 5:23 am
#185
Join Date: Feb 2009
Location: Netherlands
Programs: SQ S, IHG Diamond/Amb, Accor S
Posts: 703
When and where was that announced? The offer is still on the Accor webpage:
http://www.accorhotels.com/gb/leclub...romotion.shtml
http://www.accorhotels.com/gb/leclub...romotion.shtml
Oct 29, 2014, 6:02 am
#186
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
When I clicked on the link on aeroplan.com last night ~11 PM New York time (3 AM GMT,) I got an Accor page saying, 'Sorry, Promotion Expired.'
Oct 29, 2014, 6:30 am
#187
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
10,000 bonus points with accor/aeroplan [expired]
One of my stays coming up that I booked yesterday is pre-paid for this coming Friday. I would really like some resolution to this before the stay.
Thank you Accor.
Thank you Accor.
Oct 29, 2014, 8:58 am
#189
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello Everyone,
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
Oct 29, 2014, 9:26 am
#190
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Hello Everyone,
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
I can't say I'm happy with the situation, but the way you are handling the situation is A+++.
Hopefully everyone involved is satisfied w/ the resolution ^.~
Good day to you.
Oct 29, 2014, 9:57 am
#191
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Hello Everyone,
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
You should convey to your people in HQ on how disappointed we are as Accor cannot even honor its own words.
I believe this is not the first time Accor act fickle-minded like this.
It seems to me that your marketing team will never that this promotion will become extremely popular and it probably hits them very badly. But expiring the promotion just only 2 weeks instead of 3 months, it will definitely hurt Accor brand at least for short and mid term.
As a long time Accor loyal customer (I just check that I have been AdvantagePlus member since 2004), I am very disappointed with Accor behavior.
Oct 29, 2014, 10:21 am
#193
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,933
solution
lets give accor a chance to figure this one out.
some of my friends still have 20+ prepaid reservations, and i am pretty sure they will be really upset if accor doesnt find a solution.
dp
Oct 29, 2014, 10:29 am
#194
Join Date: Jul 2011
Posts: 1,114
Hello Everyone,
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
Just a quick message to check in and confirm that I have received all of your private messages and I am in touch with HQ so we can try and sort everything out asap.
To bring specific concerns to my attention it is best to contact me via private message.
Please bear with me as I get to grips with the situation, I will do my best to help you all out!
Best,
Amy
Thanks for being an ambassador and handling the situation. ^
Just want to point out that Aeroplan still advertises the promo on its front page. So, it's possible that there will be upset people that saw the promo and booked stays today.
Oct 29, 2014, 10:34 am
#195
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
I think the fact that Amy has come forth and taken a part in this conversation is very positive. I am hoping we get our proper points for our stay this weekend and that I will not have to seek her direct involvement to get correct points. I will however, should there be an issue.
Thanks. I appreciate a company representative stepping up to the plate.
Thanks. I appreciate a company representative stepping up to the plate.