+1

My login has started working again after several hours of "your login and password are incorrect".

My reservations are visible but my Le Club Accor card and points have currently "disappeared". The home login page simply asks me if I would like to sign up for a Le Club card. Usual Accor IT problems hopefully it'll return to normal soon.

EXCLUSIVE RATE 50% OFF RATE IN LATIN AMERICA link says: Your identification is not valid ; please check and re-enter your details.

Last time I wanted to book with Accorhotels, I didn't manage to go through the website, so I was on the phone for 40+ minutes (at first they didn't manage to book my rate (Happy Mondays in the UK), then my payment didn't go through, so been transferred to the hotel itself, who managed to charge my card...)

Hello everyone,

I am sorry to hear that you are still having issues with your account. I alerted the team and have heard back from them about these issues.

The systems is going through some technical difficulties and the system is slightly unstable at the moment. Some members may not be able to access their account. We are actively working on solving these issues and apologize for any inconvenience caused.

If anyone still has issues, don’t hesitate to get in touch in private message. The team is working on the issue to get things sorted as soon as possible.

Best regards,

Amy

I now can access my points, but when I tried booking with points, the prepay amount to be paid by credit card at the bottom of the page is not deducted. I worry that if I go ahead and put in my card details, I will be charged the full amount. Can anyone advise ?

Example rate is 100 Euro

The box shows :
Book with 2,000 points + 60 Euro

It seems correct, but at the bottom of the page where you put your card details, the prepay amount shown is still 100 Euro.

Wouldn't that mean if I confirm it, the system will still charge 100 Euro to my card ?

Hi Amy, sent PM about the 50% off South America promo.

Same sort of thing happened to me here in Australia last month but when i followed through with the booking the actual 4,000 points were deducted from source . ^

Still broke? Nobody in the office here can access their accounts and were all looking to book stays for August...

Seems to be happening a lot of late... Anything we should be worried about?

Same problem here... it seemes to happen a lot recently.
However, I usually can access the account again after a couple hours wait, but I have been logged out since yesterday morning.

I did a password reset and still no luck....

Hi sycokid,

So the prepay amount charged to your card was not the full amount ?
I was worried that the points are deducted but we are also charged the full amount on our card.

Thanks!

All working ok for me.

I'm in the same shoes. Can't even login (persistent email and password is incorrect messages). Also tried to do a password reset but when I click through to the link, all I got was an error.unknown message.

When will this be fixed? I'm actually traveling (and staying at Accor properties) and I can't even check my reservations :confused:

Same damn irritating pickle here now, 07:55 Friday NL time (Not recognised at login: Accor claims my password incorrect, then states the site is having some technical difficulties.

Was intending to make several bookings July-November, including one using an Experience deep discount voucher issued for Benelux properties, following some bad experiences with Accor.
Oh, the irony.

Amy, you can PM me if you want, for what good it'll do, I know not. You'll find me in the nearest Crowne Plaza.

Reliability and good performance are clearly alien invasive notions for Accor, after all. Just when I had deluded myself you had take a turn for the better.

Accorhotels.com website problems [Master Thread]
 

When I managed to log in this morning it gave me the password error too. I then keyed in a different (wrong) password and then my correct one again. I was then logged in.

Does not sound good. I can't check my points till now.