I can't access the Le Club part of the website at the moment. Upcoming bookings show but no Le Club details. Anyone else have this problem?

I'm unable to login to my account.

+1

+1

tried again this morning and still not working :mad: :rolleyes:

I can "sort of" log in... I can access my data (address etc.), see my past bookings (and probably also reservations, but i don't have any at the moment..)

I can't see any points history though, or status. And on the top it also invites me to join LeCub, WHILE logged in...

I suggest Accor gets someone who really knows what they're doing, sets up a new, clean DB and transfers all the accounts over.. (I know, it sounds sooo easy :D) It seems something didn't quite go as planned while setting up the new website..

same here...

Hello Zehbra,

We are sorry to hear about that. Could you please send us your membership details via private message?

Thanks in advance,

Amy

Works for me again. I have to say these outages become rather tiresome. :td:

Didn't worked at midday, works again this afternoon...

Indeed. I also only had limited access for several hours earlier today.

Accor Concierge: Do you really want people to PM you with their membership details every time this happens? I think you'd be making work for yourself. The evidence here suggests that it's a widespread problem, not just an anomaly affecting a handful of people.

I couldn't access yesterday and still can't now. All I get is a message saying that my email and/or password are not correct. This is on the website and on the apps.

I agree - Accor need to get someone who knows what they are doing and start the website and DB from scratch.

It is working again, seems to have been a more general outage which was fixed now. Still, thanks for trying to help :)

EDIT: ALSO: I now had a button to click to "finish my reservation" since my account was created during a hotel stay (true.. 2 years ago..). After going through that, my account is now finally back to full working order.

It seems that problems occur often during week-ends.

Imoossible to log-in today : it says that my loggin and passwords are incorrect (and I'm sure they are correct). I tried on Accor and Sofitel sites.
Very annoying :mad:

I was able to login and book a few hours ago but locked out again now. Just ridiculous. What the heck is going on!!:mad: