Getting this same ID not valid error here too. Can login to the account absolutely fine, but can't make a reservation with either manually entering it or when searching whilst logged in!! Will drop them a Tweet now but pretty basic functionality not working here!

Same issue here for Hotel in Milan... never had that before.
It's weird as points are debited but amount charged the regular one :td::confused:

I have been having this for three weeks now. I raised a ticket with Accor and got this from them 8 days ago...

''Please be informed that due to a technical issue, our Le Club Accorhotels members cannot be identified on the website and are unable to book a stay. This is a known issue and we are expecting this problem to be fixed within the week.''

I am still getting the error.

Poor show from Accor here

CT

Yes, they just DM'd me on Twitter and said they were 'working on it' - pretty appalling!

I've just sent a mail to Accor CS about this bug, with the hope they can solve it the very day the mighty 10K point promo starts :cool:

Hello everyone,

I am sorry to hear that some of you are still having issues with your account. I alerted the team and have heard back from them about these issues.

The systems is going through some technical difficulties. We are actively working on solving these issues and apologize for any inconvenience caused.

If anyone still has issues, don’t hesitate to get in touch with the customer service : http://www.accorhotels.com/gb/leclub/contacts.shtml. This is the quickest way to alert and resolve any issues surrounding your account.

The team is working on it to get things sorted as soon as possible.

Best regards,
Amy

Said pretty much the same to me in facebook last week. Been going on for three weeks now.

If the contact form Amy posted is the fastest way, Accor support is pretty bad - sent a message about Monday last week - no response whatsoever so far.

Well, at least they apologised for sending the latest private sales email in German - due to another technical issue :p

Thanks for your reply, Amy, however if one is trying to book via a cashback website then making a phone booking isn't much good. Can you please give us a timescale as to when this is likely to be fixed? Stays are having to go to other hotel companies in the meantime when the Accor one won't let you book!

I ham having the same issue. Trying to use 36,000 points for the booking but the website still wants to charge full price to my credit card :-)

When I am using the app instead I apparently need to press confirm before entering payment details. The amount to be paid (remaining few dollars after using the 36,000 points) is shown correctly in the app, but I don't dare to press "confirm" because it is a prepaid rate and I may end up having to pay full price anyway (and losing points nevertheless)....

It has now been four weeks for me. This is want I received from them this morning

''Dear Mr. Tiger

In reference to your concern regarding technical anomaly you are experiencing in making a reservation on our website.
Our technical team are doing their best to rectify the issue as soon as possible.

For the meantime, please contact our central reservation team for assistance and try to book to our website without entering your membership card number.

Upon arrival at the hotel, you can present your card number for points allocation.

We appreciate your patience and understanding during this time.
Regards,

Your Accor Customer Care Service''

I wont be presenting any cards at Reception as I am currently booking with Hilton only.

CT

It appears the website is now down altogether :td:

www.accorhotels.com leads to

https://pbs.twimg.com/media/CNkG3s4W8AAeesE.png

It works for me at the moment.

It came back after several hours!

Yeah, the web site is back. Was kinda hoping. they were fixing things, but guess not, "Your identification is not valid ; please check and re-enter your details." is still what I keep getting.

ID not valid issue finally seems to be sorted! On the accounts I tried at least...