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I have a new problem with Accor's website : I am trying to make several bookings, and the first two bookings were ok, but for third one (Mercure Firenze), I when I want to pay my booking I got this :
http://www.flyertalk.com/forum/membe...turenocard.jpg Impossible to write my credit card number... |
Originally Posted by nrouxel
(Post 26772095)
I have a new problem with Accor's website : I am trying to make several bookings, and the first two bookings were ok, but for third one (Mercure Firenze), I when I want to pay my booking I got this :
http://www.flyertalk.com/forum/membe...turenocard.jpg Impossible to write my credit card number... Confused me also first time I came across this page. |
Yeah, just did a booking last night and it confused me too. Also, they did not have an Amex selection. Had to use Visa!!!! There goes my Krisflyer points:mad:
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Originally Posted by cwl
(Post 26773150)
Once you've selected your choose card type press "Validate" or "Valider" and that takes you to a new page where you can enter your card details. Seems only to effect bookings using a particular type of payment processing system.
Confused me also first time I came across this page. http://www.flyertalk.com/forum/membe...urenocard2.jpg I tried different browsers and smartphones... |
Dose anybody else use Quidco with Accor?
Since the changes to the website were made earlier this week, whenever I click on a rate, the browser tab is closed. This happens on both Chrome and Safari. Clicking on the rate is what brings up the new functionality, so I guess it's something to do with that. It seems to be OK if I don't go through Quidco. |
1 Attachment(s)
Originally Posted by nrouxel
(Post 26775370)
When I press "Validate", I got this :
http://www.flyertalk.com/forum/membe...urenocard2.jpg I tried different browsers and smartphones... |
Safari 1 - Firefox 0 !
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It would be better to go back to the old way of booking a room and fire the IT'ers who designed this mess...
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Originally Posted by DYKWIA
(Post 26775808)
It seems to be OK if I don't go through Quidco.
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The new website is a woeful piece of ... rubbish. I've been trying for the last hour to make a booking via TCB and every time I get to the payment bit it either says that the payment details are missing or that a booking is currently in process. I haven't had any confirmation emails and trying the Accor helpline just gets me put on hold for the privilege of paying 13p per minute. Plus I can't pay with Amex anymore.
Not impressed. If it doesn't improve soon, I'll be switching my business elsewhere. 1F |
Wow, the new website is really poor. Almost as if we are the function testers. I am trying to organise three trips to Asia, where people say Accor service is excellent. I cannot on the new site. Yet more business to Hilton.
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I've ended up putting money in Hilton's pocket too. I have raised an issue using the complaints form on the Accor site though - if I hear anything I'll share it here.
1F |
Originally Posted by 1nfrequent
(Post 26784131)
The new website is a woeful piece of ... rubbish. I've been trying for the last hour to make a booking via TCB and every time I get to the payment bit it either says that the payment details are missing or that a booking is currently in process. I haven't had any confirmation emails and trying the Accor helpline just gets me put on hold for the privilege of paying 13p per minute.
http://www.flyertalk.com/forum/membe...urenocard2.jpg Yesterday nothing worked, and today the rate I wanted to book increased by 25 %... |
When trying to book it doesn't register my status and am not able to use points. Even tough I am logged in and have over 3000 points.
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Just got a very disappointing response to my complaint via the Accor website:
Please accept our sincere apologies for the difficulties and inconvenience you encountered recently on our website www.accorhotels.com. We assure you that our IT department are doing their best to resolve the issue as quickly as possible. You may contact our Central Reservations via email [email protected] or contact directly the hotel for booking request. Thank you for your trust and let us know if we can be of further assistance. Looking forward to welcome you soon in one of our hotel, thank you for your loyalty in AccorHotels Group. 1F |
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