Yah, I wanted to change my earning preferences and I can't even find out how many points I have !

Cannot view/cancel Sofitel booking?
 

Just wondering if it's me...

I'm trying to cancel a booking (yes it's cancellable up until mid Sept) but I keep getting a Technical Error... I'm logging in as usual to the account and the booking comes up. When I click the View/Cancel option I get the following:

A technical problem has occurred on our site. Please try again. If the problem persists, send us a message using Contact form.

Code technique : [2100-1300|2100-1301|2200-900]

No, I'm not going to send a message which most likely ends up nowhere and I want to book a higher grade room rather than the one I first went with...

Any ideas?

Call the hotel directly to cancel your booking.

Yeah that doesn't really solve the issue now does it?

If there is an online service it should be working and not having anyone to call anyone at any given point of time...

Cannot view/cancel Sofitel booking?
 

Try again in 12hrs.
Probably a system glich again.
(unless you have been trying for some time).

Guess it's all I can do here and now...

I have not been on the site for a while but by the sounds of your reply this is not the first time ;-)

I tried different browsers as well on my MAC and work PC but no joy there either...

Same problem for more than 3 weeks. Alerted member services and the booked hotels. All replied my bookings are ok. You have to call/email either the member service or hotel to edit your booking.

:rolleyes: Fantastic service don't you think? Surely someone must have contacted the web-masters or whatever as this is quite a "big" thing to have not working :confused:

This is a bit OT but related to cancellation problems anyway:

I needed to make some changes to one of my bookings so I cancelled it and decided to make a new one later on.
I managed to cancel my booking without any problems and received by email a cancellation confirmation stating that the cancellation is free of charge up to three days prior arrival (and it’s actually more than three months till the stay now).
Then happened something weird: a manager from the hotel emailed me and wanted to make sure I have cancelled my booking. He warned me that the hotel will charge the deposit from my CC in case I really wanted to cancel.
After a couple of emails, I finally got my new booking done and they didn't charge the deposit but the manager had decided that the new booking is now non-modifiable and non-cancellable, plus payment in advance is required.
The manager ended the email by saing: We hope that the sales condition is clear now.
It hasn’t been unclear for me since the beginning. I have followed the sales condition properly IMO.
When I now go to LCAH’s booking site, this hotel is selling the same product that I booked as cancellable and payment is at hotel. Also the manager said that this package I have normally require a minimum of 7 nights but they now make an exception for me.
This sounds like a lie since the hotel is selling this package for 6 nights stays, too.
Can’t say I’m impressed about the first interaction with this property. And yeah, it's Sofitel Bali Nusa Dua.

@wkndtraveler :
Try to post your problem on tripadvis*r.com.
Based on my experience, I had an incident with an Accor hotel in Bali, so I wrote my complaint on tripadvis*r.com when I still stayed in the hotel.
The next day, a manager (not GM though) called me and try to solve the problem.

Accorhotels.com website problems [Master Thread]
 

Take screen shots. Since you're still planning to stay there, screw him once over when you meet him face-to-face and demand some form of compensation. (im being serious)

Trying to transfer points to Qantas, it's disappeared off the list

Suspect this is incompetence rather than deliberate?

Still the same error...

Do we no longer have the @Accor lurker around?

Try to use the link for a different airline. They all link to the same page where you select which program to transfer to.

Hi Amy.

I sent private messages to you. Did you get them?

Regards