Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Feb 13, 2015, 10:52 pm
#842
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
In the future, please email us with error messages like that at [email protected] We didn't receive any emails reporting this issue today and we could have fixed it faster with an email report then a post in this thread, thanks.
Feb 14, 2015, 6:41 am
#843
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
You appear to be saying that you don't find it helpful when people post reports or ask questions here. That ignores the fact that sometimes people have problems that can quickly be resolved by other users. To make sure you're not left out of the loop, consider changing your thread subscription so that you receive an instant email alert when someone posts.
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
Feb 14, 2015, 8:15 am
#844
Join Date: Dec 2002
Location: LI, NY
Programs: AA PLT, AAdv since Day One
Posts: 2,682
My interpretation of EFV's post is that for fastest response to a current problem an email to their customer care address is the best route. I don't believe they "don't find it helpful" for issues to be posted here, go ahead and do it and start a discussion, just that it is not as timely in reaching the people at EF who can investigate and do something about the issue as quick as possible.
Feb 14, 2015, 9:50 am
#845
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
You appear to be saying that you don't find it helpful when people post reports or ask questions here. That ignores the fact that sometimes people have problems that can quickly be resolved by other users. To make sure you're not left out of the loop, consider changing your thread subscription so that you receive an instant email alert when someone posts.
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
However, the error from yesterday was a system one that returned the message "An unknown or unexpected error has occurred. Please contact us if this problem persists." That is a problem that we needed to know about and correct ASAP and not something that fellow FTers could solve, which is why the error message specifically notes to contact us.
Feb 14, 2015, 12:29 pm
#846
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Adding a wiki might still be a good idea, though: ExpertFlyer Voice?
Feb 14, 2015, 1:31 pm
#848
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Feb 20, 2015, 7:59 pm
#852
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Because that is what BA is returning. When you specify BA as the only airline we do a direct search with the BA host, bypassing the GDS level availability. The airlines sometimes ignore certain parameters of the search.
Feb 23, 2015, 3:23 pm
#853
Formerly known as awald
Join Date: Feb 2015
Posts: 13
In need of help
I am new to Expert Flyer and have been struggling to figure this all out. I am trying to book a flight from NYC to BKK leaving 11/30/15 and returning 12/12/15.
I looked at the fare availability on UA and see that there is a Class K fare (KLX37GM0) at a round trip price of $561.
Then I go to the Flight Availability section and look for flights between NYC and BKK on the set dates and see that Class K has seats available on multiple UA flights.
Now when I go to book it via United.com I cannot find these seats. Please help. This getting to be incredibly frustrating.
Thanks.
I looked at the fare availability on UA and see that there is a Class K fare (KLX37GM0) at a round trip price of $561.
Then I go to the Flight Availability section and look for flights between NYC and BKK on the set dates and see that Class K has seats available on multiple UA flights.
Now when I go to book it via United.com I cannot find these seats. Please help. This getting to be incredibly frustrating.
Thanks.
Feb 23, 2015, 5:47 pm
#854
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
Secondly, the fare you want does not allow Asia->US travel on Saturday:
TO AREA 1 - PERMITTED MON/TUE/WED/THU ON EACH TRANSPACIFIC SECTOR.
If you book a flight on UA.com, you'll see you get the fare code you want on the outbound.. just not on the return.
Greg