Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jul 9, 2014, 8:10 am
#751
Join Date: Dec 2012
Location: MDT
Programs: DL:DM; HHs:Gold
Posts: 19
Does EF distinguish between low and mid level bus/first awards?
Hi, I have been frustrated by the difference between Delta & EF award fare codes.
If I find an R code inventory in an EF search, and then ask Delta DM folk, they say they don't have any R. They have RD (mid) and RK (high) but not R (low).
EF lists only R. Do they lump R and RD together?
Thanks.
If I find an R code inventory in an EF search, and then ask Delta DM folk, they say they don't have any R. They have RD (mid) and RK (high) but not R (low).
EF lists only R. Do they lump R and RD together?
Thanks.
Jul 9, 2014, 9:43 am
#752
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Hi, I have been frustrated by the difference between Delta & EF award fare codes.
If I find an R code inventory in an EF search, and then ask Delta DM folk, they say they don't have any R. They have RD (mid) and RK (high) but not R (low).
EF lists only R. Do they lump R and RD together?
Thanks.
If I find an R code inventory in an EF search, and then ask Delta DM folk, they say they don't have any R. They have RD (mid) and RK (high) but not R (low).
EF lists only R. Do they lump R and RD together?
Thanks.
Jul 13, 2014, 9:09 am
#753
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Is EF still doing any sort of ongoing product development? As a very regular user and AA flyer, I find there are lots of little annoyances that I'd love to have addressed to make the product a lot more usable:
1) Main site: for AA award searches, when booking I often like to see loads as well as check upgrade award availability. It's a pain to have to run a query for loads, then an entirely separate one to check award status. It'd be much easier if the award check also ran a parallel check to show loads in the same page, so I could see 'C0' and also the underlying 'J7I7R7...' data. Alternately, offer a prepopulated link to get this data with a single click rather than going through a brand new query form.
2) Mobile: the mobile site is nicely efficient, but comes at the downside of reduced functionality. Often if manually searching for award space on AA, the lack of granular hourly choices (and lack of filter for codeshares) means I can't pull up a particular flight. For example, often I'll try searching for upgrade availability on a popular route like JFK-LHR and not be able to pull up the exact flight I want (i.e., the top 5 or so results are either earlier AA flights plus BA codeshares). At a minimum, the award search should filter out codeshares since those aren't applicable for upgrades anyways. And codeshares should be filtered out on award searches.
3) General: persistent search fields! If I'm searching regularly, I'd love to see some sort of ability to save common settings. Even inside the same session, it'd be nice to prepopulate the forms with last-used data, not to mention across multiple sessions. I use the "Refine" link extensively but sometimes if I go down a seat query, I have to start from scratch to go back.
4) Dates: the system is US-centric, so the date picker is set to default to yesterday when I'm searching from the UK in the morning. Surely it's easy to poll for location or time zone of browser to adjust. Or just let me set default time as a system setting.
Anyone else have these sorts of use concerns?
1) Main site: for AA award searches, when booking I often like to see loads as well as check upgrade award availability. It's a pain to have to run a query for loads, then an entirely separate one to check award status. It'd be much easier if the award check also ran a parallel check to show loads in the same page, so I could see 'C0' and also the underlying 'J7I7R7...' data. Alternately, offer a prepopulated link to get this data with a single click rather than going through a brand new query form.
2) Mobile: the mobile site is nicely efficient, but comes at the downside of reduced functionality. Often if manually searching for award space on AA, the lack of granular hourly choices (and lack of filter for codeshares) means I can't pull up a particular flight. For example, often I'll try searching for upgrade availability on a popular route like JFK-LHR and not be able to pull up the exact flight I want (i.e., the top 5 or so results are either earlier AA flights plus BA codeshares). At a minimum, the award search should filter out codeshares since those aren't applicable for upgrades anyways. And codeshares should be filtered out on award searches.
3) General: persistent search fields! If I'm searching regularly, I'd love to see some sort of ability to save common settings. Even inside the same session, it'd be nice to prepopulate the forms with last-used data, not to mention across multiple sessions. I use the "Refine" link extensively but sometimes if I go down a seat query, I have to start from scratch to go back.
4) Dates: the system is US-centric, so the date picker is set to default to yesterday when I'm searching from the UK in the morning. Surely it's easy to poll for location or time zone of browser to adjust. Or just let me set default time as a system setting.
Anyone else have these sorts of use concerns?
Jul 13, 2014, 10:38 am
#754
Join Date: Dec 2009
Location: WAS
Posts: 3,014
1) Main site: for AA award searches, when booking I often like to see loads as well as check upgrade award availability. It's a pain to have to run a query for loads, then an entirely separate one to check award status. It'd be much easier if the award check also ran a parallel check to show loads in the same page, so I could see 'C0' and also the underlying 'J7I7R7...' data. Alternately, offer a prepopulated link to get this data with a single click rather than going through a brand new query form.
I think that describes what you're looking for.
ETA: regarding point 3, you can specify some defaults in the "My Account" page.
Jul 13, 2014, 4:27 pm
#755
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Have you seen the link at the top that says "Search for Awards & Upgrades for XXX to YYY on ZZ"? It's shown on the results page for a flight availability search; clicking it goes to a search page with all the information from the flight search prepopulated, and you just have to put in the specific award/upgrade codes you're looking for.
I think that describes what you're looking for.
ETA: regarding point 3, you can specify some defaults in the "My Account" page.
I think that describes what you're looking for.
ETA: regarding point 3, you can specify some defaults in the "My Account" page.
You're right about the link on the regular flight availability page. But there's not a reciprocal link on the awards page however.
Jul 13, 2014, 9:22 pm
#756
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Yes we do, as we posted on Thursday we just released new features:
http://www.flyertalk.com/forum/23171474-post917.html
Thank you for your feedback and suggestions. As we note below you do have some of this functionality today however we will consider your feedback for future enhancements.
You can do this today by adding up to 3 regular fare classes as the "Other" classes in the Award search.
The Exclude Codeshare option is more complicated to add to the mobile site vs the full website. You can still use the time of day filter to make sure your flight shows. If you need further help with a specific example please email us.
3) General: persistent search fields! If I'm searching regularly, I'd love to see some sort of ability to save common settings. Even inside the same session, it'd be nice to prepopulate the forms with last-used data, not to mention across multiple sessions. I use the "Refine" link extensively but sometimes if I go down a seat query, I have to start from scratch to go back.
As noted by cmn.jcs you can set preferences for departing airport and airlines(s), as well as date/time formats on the My Account page. You shouldn't have to start from scratch to go back, you can open a refined search in a new browser tab by right clicking on the Refine Query link and selecting to open in a new tab.
4) Dates: the system is US-centric, so the date picker is set to default to yesterday when I'm searching from the UK in the morning. Surely it's easy to poll for location or time zone of browser to adjust. Or just let me set default time as a system setting.
Our servers change to the next day at 6AM London time. You can adjust the date and time formats to European format from the My Account page.
http://www.flyertalk.com/forum/23171474-post917.html
Thank you for your feedback and suggestions. As we note below you do have some of this functionality today however we will consider your feedback for future enhancements.
1) Main site: for AA award searches, when booking I often like to see loads as well as check upgrade award availability. It's a pain to have to run a query for loads, then an entirely separate one to check award status. It'd be much easier if the award check also ran a parallel check to show loads in the same page, so I could see 'C0' and also the underlying 'J7I7R7...' data. Alternately, offer a prepopulated link to get this data with a single click rather than going through a brand new query form.
2) Mobile: the mobile site is nicely efficient, but comes at the downside of reduced functionality. Often if manually searching for award space on AA, the lack of granular hourly choices (and lack of filter for codeshares) means I can't pull up a particular flight. For example, often I'll try searching for upgrade availability on a popular route like JFK-LHR and not be able to pull up the exact flight I want (i.e., the top 5 or so results are either earlier AA flights plus BA codeshares). At a minimum, the award search should filter out codeshares since those aren't applicable for upgrades anyways. And codeshares should be filtered out on award searches.
3) General: persistent search fields! If I'm searching regularly, I'd love to see some sort of ability to save common settings. Even inside the same session, it'd be nice to prepopulate the forms with last-used data, not to mention across multiple sessions. I use the "Refine" link extensively but sometimes if I go down a seat query, I have to start from scratch to go back.
4) Dates: the system is US-centric, so the date picker is set to default to yesterday when I'm searching from the UK in the morning. Surely it's easy to poll for location or time zone of browser to adjust. Or just let me set default time as a system setting.
Jul 14, 2014, 12:58 am
#757
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Yes we do, as we posted on Thursday we just released new features:
http://www.flyertalk.com/forum/23171474-post917.html
Thank you for your feedback and suggestions. As we note below you do have some of this functionality today however we will consider your feedback for future enhancements.
You can do this today by adding up to 3 regular fare classes as the "Other" classes in the Award search.
The Exclude Codeshare option is more complicated to add to the mobile site vs the full website. You can still use the time of day filter to make sure your flight shows. If you need further help with a specific example please email us.
As noted by cmn.jcs you can set preferences for departing airport and airlines(s), as well as date/time formats on the My Account page. You shouldn't have to start from scratch to go back, you can open a refined search in a new browser tab by right clicking on the Refine Query link and selecting to open in a new tab.
Our servers change to the next day at 6AM London time. You can adjust the date and time formats to European format from the My Account page.
http://www.flyertalk.com/forum/23171474-post917.html
Thank you for your feedback and suggestions. As we note below you do have some of this functionality today however we will consider your feedback for future enhancements.
You can do this today by adding up to 3 regular fare classes as the "Other" classes in the Award search.
The Exclude Codeshare option is more complicated to add to the mobile site vs the full website. You can still use the time of day filter to make sure your flight shows. If you need further help with a specific example please email us.
As noted by cmn.jcs you can set preferences for departing airport and airlines(s), as well as date/time formats on the My Account page. You shouldn't have to start from scratch to go back, you can open a refined search in a new browser tab by right clicking on the Refine Query link and selecting to open in a new tab.
Our servers change to the next day at 6AM London time. You can adjust the date and time formats to European format from the My Account page.
For example, regardless of desktop or mobile, for all my searches I select "exclude codeshares." In fact I'm not sure any award searches (or upgrades at least) where you'd want to include codeshares. On what airlines is a codeshare upgradable?
For time zone, it's not the format I care about, it's when the actual day ticks over. In the UI, you could use the browser timezone to do this better vs using a single server-side date determination.
For the problems w/ mobile, pick a high frequency route like LHR-JFK. Search for a particular flight late in a particular period like 3pm. BA codeshares often come up and if only a few are returned, I can't see the particular AA flight I wanted to see. This happens intermittently as the # of results returned varies due to reasons I cannot understand.
Example:
On mobile site, pick "Morning" JFK-LHR on just AA.
Flight 104 is the seventh result. And often it doesn't show award inventory on that high a result #, but only shows the first few results. Of the 6 above, all but two are useless BA codeshares. Choosing "early morning" moves 104 to ninth place with more BA garbage.
I just ran a query for early AM today on the 14th. This was the result from mobile, which is also useless as it's not even returning flights for this morning (I'm running this at 8am London time for JFK morning flights):
AA 100 JFK 6:10p → LHR 6:20a
C1
Expanded
AA (BA) 6133 JFK 6:40p → LHR 6:35a
C7
Expanded
AA (BA) 6139 JFK 7:00p → LHR 6:55a
C7
Expanded
AA (BA) 6141 JFK 7:30p → LHR 7:30a
C7
Expanded
AA 106 JFK 7:30p → LHR 7:45a
C7
Expanded
AA (BA) 6137 JFK 8:40p → LHR 8:35a
C7
Expanded
AA 104 JFK 8:45p → LHR 9:00a
C7
Expanded
AA (BA) 6212 JFK 9:30p → LHR 9:25a
C7
Expanded
AA (BA) 6135 JFK 9:50p → LHR 9:55a
C7
Expanded
AA (BA) 6145 JFK 10:55p → LHR 11:00a
C7
The BA flights should not even be here and the date is screwed up on mobile it seems.
Jul 14, 2014, 10:58 am
#758
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Thanks for the response. It's definitely the little things.
For example, regardless of desktop or mobile, for all my searches I select "exclude codeshares." In fact I'm not sure any award searches (or upgrades at least) where you'd want to include codeshares. On what airlines is a codeshare upgradable?
For time zone, it's not the format I care about, it's when the actual day ticks over. In the UI, you could use the browser timezone to do this better vs using a single server-side date determination.
For the problems w/ mobile, pick a high frequency route like LHR-JFK. Search for a particular flight late in a particular period like 3pm. BA codeshares often come up and if only a few are returned, I can't see the particular AA flight I wanted to see. This happens intermittently as the # of results returned varies due to reasons I cannot understand.
Example:
On mobile site, pick "Morning" JFK-LHR on just AA.
Flight 104 is the seventh result. And often it doesn't show award inventory on that high a result #, but only shows the first few results. Of the 6 above, all but two are useless BA codeshares. Choosing "early morning" moves 104 to ninth place with more BA garbage.
I just ran a query for early AM today on the 14th. This was the result from mobile, which is also useless as it's not even returning flights for this morning (I'm running this at 8am London time for JFK morning flights):
AA 100 JFK 6:10p → LHR 6:20a
C1
Expanded
AA (BA) 6133 JFK 6:40p → LHR 6:35a
C7
Expanded
AA (BA) 6139 JFK 7:00p → LHR 6:55a
C7
Expanded
AA (BA) 6141 JFK 7:30p → LHR 7:30a
C7
Expanded
AA 106 JFK 7:30p → LHR 7:45a
C7
Expanded
AA (BA) 6137 JFK 8:40p → LHR 8:35a
C7
Expanded
AA 104 JFK 8:45p → LHR 9:00a
C7
Expanded
AA (BA) 6212 JFK 9:30p → LHR 9:25a
C7
Expanded
AA (BA) 6135 JFK 9:50p → LHR 9:55a
C7
Expanded
AA (BA) 6145 JFK 10:55p → LHR 11:00a
C7
The BA flights should not even be here and the date is screwed up on mobile it seems.
For example, regardless of desktop or mobile, for all my searches I select "exclude codeshares." In fact I'm not sure any award searches (or upgrades at least) where you'd want to include codeshares. On what airlines is a codeshare upgradable?
For time zone, it's not the format I care about, it's when the actual day ticks over. In the UI, you could use the browser timezone to do this better vs using a single server-side date determination.
For the problems w/ mobile, pick a high frequency route like LHR-JFK. Search for a particular flight late in a particular period like 3pm. BA codeshares often come up and if only a few are returned, I can't see the particular AA flight I wanted to see. This happens intermittently as the # of results returned varies due to reasons I cannot understand.
Example:
On mobile site, pick "Morning" JFK-LHR on just AA.
Flight 104 is the seventh result. And often it doesn't show award inventory on that high a result #, but only shows the first few results. Of the 6 above, all but two are useless BA codeshares. Choosing "early morning" moves 104 to ninth place with more BA garbage.
I just ran a query for early AM today on the 14th. This was the result from mobile, which is also useless as it's not even returning flights for this morning (I'm running this at 8am London time for JFK morning flights):
AA 100 JFK 6:10p → LHR 6:20a
C1
Expanded
AA (BA) 6133 JFK 6:40p → LHR 6:35a
C7
Expanded
AA (BA) 6139 JFK 7:00p → LHR 6:55a
C7
Expanded
AA (BA) 6141 JFK 7:30p → LHR 7:30a
C7
Expanded
AA 106 JFK 7:30p → LHR 7:45a
C7
Expanded
AA (BA) 6137 JFK 8:40p → LHR 8:35a
C7
Expanded
AA 104 JFK 8:45p → LHR 9:00a
C7
Expanded
AA (BA) 6212 JFK 9:30p → LHR 9:25a
C7
Expanded
AA (BA) 6135 JFK 9:50p → LHR 9:55a
C7
Expanded
AA (BA) 6145 JFK 10:55p → LHR 11:00a
C7
The BA flights should not even be here and the date is screwed up on mobile it seems.
Your comment of "the date is screwed up" is not clear the results you post don't show dates. The mobile results will match the website results if you don't select Exclude Codeshares. If after comparing the two you find an issue, please email the example to [email protected] so our support team can see it, thanks.
Jul 24, 2014, 11:21 am
#759
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
We have just added an Exclude Codeshares option to our mobile search.
Jul 27, 2014, 9:30 am
#761
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Aug 18, 2014, 3:10 am
#763
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,257
TK fare classes and United's search engine
I'm looking at award seat availability on a TK flight, using United miles. This is a non-stop flight, from a mid-size European city to Istanbul, next year. Searching for the route on united.com, it returns some award availability on TK (mixed with other *A carriers), but only with a connection. It does not list any non-stop flights.
Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.
Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...
I'm new to EF so thanks for being gentle...
Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.
Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...
I'm new to EF so thanks for being gentle...
Aug 18, 2014, 3:35 pm
#764
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I'm looking at award seat availability on a TK flight, using United miles. This is a non-stop flight, from a mid-size European city to Istanbul, next year. Searching for the route on united.com, it returns some award availability on TK (mixed with other *A carriers), but only with a connection. It does not list any non-stop flights.
Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.
Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...
I'm new to EF so thanks for being gentle...
Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.
Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...
I'm new to EF so thanks for being gentle...
Aug 31, 2014, 5:51 pm
#765
Join Date: Aug 1999
Location: Australia
Posts: 2,814
Good morning ,
I am looking at getting a subscription but as I travel a lot in the Americas, the absence of LAN and TAM awards is a loss .
Any chance they will become available .
For me loss of the big Star players was a biggie but to see the inclusion of awards/upgrades for two of the three big South American carriers would be very attractive.
I am looking at getting a subscription but as I travel a lot in the Americas, the absence of LAN and TAM awards is a loss .
Any chance they will become available .
For me loss of the big Star players was a biggie but to see the inclusion of awards/upgrades for two of the three big South American carriers would be very attractive.