Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Feb 3, 2014, 12:10 pm
#661
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Neither. (I also don't see much value in continuing this side discussion, but I don't want to be impolite and ignore your question.) I alerted ExpertFlyer Voice and thread subscribers to what appeared to be an issue affecting EF users of his product.
What followed can, I have learnt from responses here, be read in different ways. I felt ExpertFlyer Voice could have responded in a more constructive way and don't think I've been rude or posted inappropriately. Others see it differently and have 'rewarded' me with some gentle flaming. I'll try to draw lessons from the way I inadvertently ruffled feathers (and trust that if I only cause offence on FT once every seven or eight years then I'm probably not really a bad citizen).
If anyone else wants to pile in then please -- for the sake of what has often been a helpful thread -- take it to PM. Thanks.
What followed can, I have learnt from responses here, be read in different ways. I felt ExpertFlyer Voice could have responded in a more constructive way and don't think I've been rude or posted inappropriately. Others see it differently and have 'rewarded' me with some gentle flaming. I'll try to draw lessons from the way I inadvertently ruffled feathers (and trust that if I only cause offence on FT once every seven or eight years then I'm probably not really a bad citizen).
If anyone else wants to pile in then please -- for the sake of what has often been a helpful thread -- take it to PM. Thanks.
Even if EFV would just say, "It's a lot easier to analyze and track problems by email than on FT. Would you mind emailing us at [email protected]?", that would be a much nicer, softer approach than continual statements of "We cannot help you. Please email us."
Just my $0.02.
Feb 3, 2014, 12:43 pm
#662
Join Date: Apr 2011
Posts: 288
Even if EFV would just say, "It's a lot easier to analyze and track problems by email than on FT. Would you mind emailing us at [email protected]?"
As we noted you can tell us the specific flight information and your email (so we can find your EF account). Please email this to [email protected]
We would like to solve the problem as it shouldn't be happening. To do that we need to replicate what you did, which is why we asked you to email us. What would be the most helpful to other paying customers is if we can solve the issue (or ask our GDS to do so) so no one else has the problem, thanks.
Feb 3, 2014, 12:45 pm
#663
Join Date: Apr 2011
Posts: 288
I'm searching SNA-PHX-DCA on 2/19-2/22 and selecting AA since they are codeshared. Every flight shows 7 available on each leg but the seat maps show very few seats available. Is this correct? Am I using the tool wrong? I also looked at some flights over the next couple days and they had numbers ranging from 0-7 which seemed normal.
Thanks for any help, I just signed up for the trial and it seems like it will be really useful once I figure out if I'm using it right or not!
Thanks for any help, I just signed up for the trial and it seems like it will be really useful once I figure out if I'm using it right or not!
Feb 3, 2014, 12:56 pm
#664
Join Date: Apr 2013
Posts: 462
Again, I'm new here so it's very possible I'm completely missing something but I haven't made it through all 37 pages yet
Feb 3, 2014, 1:17 pm
#665
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
I was not referring to this specific incident. I was speaking in broad terms having been following this thread for a number of years.
Some stuff may be easier dealt with by email. I get that. But EFV's tone is too often a harsh "Sorry, won't help you here. Email us."
Some stuff may be easier dealt with by email. I get that. But EFV's tone is too often a harsh "Sorry, won't help you here. Email us."
Feb 3, 2014, 1:28 pm
#666
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Actually, a simple "sorry" would often be a great improvement.
Feb 3, 2014, 4:32 pm
#667
Join Date: Apr 2011
Posts: 288
What is your deal? You posted a problem that couldn't be replicated with just the information in your post. EFV asked you to email the details yet instead of doing so you gave them a hard time. What's the difference if you send an email vs a PM, because it's your way or nothing? I wouldn't apologize either.
You should stop with your OT posts as it's drowning out those who actually want help. Case in point:
You should stop with your OT posts as it's drowning out those who actually want help. Case in point:
Feb 3, 2014, 4:33 pm
#668
Join Date: Apr 2011
Posts: 288
Award. I figured that seat map availability and ticket availability won't match but 7 seats exactly on every flight a couple weeks out, including a 319, 320, and 321 seems like a very odd coincidence when some of the seat maps show far less than 7 available (even when including blocked seats).
Again, I'm new here so it's very possible I'm completely missing something but I haven't made it through all 37 pages yet
Again, I'm new here so it's very possible I'm completely missing something but I haven't made it through all 37 pages yet
Feb 10, 2014, 7:45 pm
#670
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
We just did the same exact search and fares were returned, please try again. If you have questions about specific EF searches or issues with the website please email us first at [email protected] thanks.
Feb 10, 2014, 8:47 pm
#671
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
If ExpertFlyer were down, you wouldn't be able to login and do a search at all.
We just did the same exact search and fares were returned, please try again. If you have questions about specific EF searches or issues with the website please email us first at [email protected] thanks.
We just did the same exact search and fares were returned, please try again. If you have questions about specific EF searches or issues with the website please email us first at [email protected] thanks.
Feb 19, 2014, 12:33 pm
#672
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Hi there, I had signed up for EF years ago, but am not a paid member. Was just looking a some seat maps for Avainca in both Business and Economy (I have an upcoming trip) Was just browsing the flights and after about 6 or so searches a warning memo came up that I should upgrade to a paid account. I was not planning on setting up a seat alert, just browsing the seat maps.. Will this blocking clear after a day or so, or am I banished for life? Just wanted to get an indication as Avaincas Website wont show anything. Thanks EF in advance for the free query, hope I did not meet my limit. Thanks and Safe Travels
Feb 19, 2014, 2:53 pm
#673
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Hi there, I had signed up for EF years ago, but am not a paid member. Was just looking a some seat maps for Avainca in both Business and Economy (I have an upcoming trip) Was just browsing the flights and after about 6 or so searches a warning memo came up that I should upgrade to a paid account. I was not planning on setting up a seat alert, just browsing the seat maps.. Will this blocking clear after a day or so, or am I banished for life? Just wanted to get an indication as Avaincas Website wont show anything. Thanks EF in advance for the free query, hope I did not meet my limit. Thanks and Safe Travels
We have a daily limit on seat map searches for Free accounts to prevent abuse. However if you want more freedom to view seat maps for upcoming trips, then maybe upgrading to one of our subscription services for a month may serve your needs better.
Feb 23, 2014, 4:03 pm
#675
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741