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ExpertFlyer.com Help Desk Thread

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Old Jul 24, 14, 6:45 pm
  #751  
 
Join Date: Jun 2012
Posts: 2,336
Originally Posted by BobbySteel View Post
On what airlines is a codeshare upgradable?
AA codeshares on BA and IB (full fare) are upgradeable.
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Old Jul 27, 14, 9:30 am
  #752  
 
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Location: London
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Originally Posted by Apieinthesky View Post
AA codeshares on BA and IB (full fare) are upgradeable.
BA is technically upgradeable but using BA upgrade inventory (via miles) not 'C' inventory via an AA specific award search.
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Old Jul 27, 14, 9:31 am
  #753  
 
Join Date: Feb 2001
Location: London
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Posts: 2,459
Originally Posted by ExpertFlyer Voice View Post
We have just added an Exclude Codeshares option to our mobile search.
Excellent, thanks!
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Old Aug 18, 14, 3:10 am
  #754  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 2,873
TK fare classes and United's search engine

I'm looking at award seat availability on a TK flight, using United miles. This is a non-stop flight, from a mid-size European city to Istanbul, next year. Searching for the route on united.com, it returns some award availability on TK (mixed with other *A carriers), but only with a connection. It does not list any non-stop flights.

Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.

Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...

I'm new to EF so thanks for being gentle...
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Old Aug 18, 14, 3:35 pm
  #755  
Company Representative - ExpertFlyer.com
 
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Lightbulb

Originally Posted by nwflyboy View Post
I'm looking at award seat availability on a TK flight, using United miles. This is a non-stop flight, from a mid-size European city to Istanbul, next year. Searching for the route on united.com, it returns some award availability on TK (mixed with other *A carriers), but only with a connection. It does not list any non-stop flights.

Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.

Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...

I'm new to EF so thanks for being gentle...
Without knowing the specifics of the dates/flights you are referring to we can't help you, if you want for us to take a look email the information to [email protected]. You can always check against another source to compare such as the ANA award search.
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Old Aug 31, 14, 5:51 pm
  #756  
 
Join Date: Aug 1999
Location: Australia
Posts: 2,585
Good morning ,

I am looking at getting a subscription but as I travel a lot in the Americas, the absence of LAN and TAM awards is a loss .

Any chance they will become available .

For me loss of the big Star players was a biggie but to see the inclusion of awards/upgrades for two of the three big South American carriers would be very attractive.
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Old Aug 31, 14, 9:24 pm
  #757  
Company Representative - ExpertFlyer.com
 
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Lightbulb

Originally Posted by ozflier View Post
Good morning ,

I am looking at getting a subscription but as I travel a lot in the Americas, the absence of LAN and TAM awards is a loss .

Any chance they will become available .

For me loss of the big Star players was a biggie but to see the inclusion of awards/upgrades for two of the three big South American carriers would be very attractive.
Unfortunately it is up to the airlines to make their award inventory available to ExpertFlyer. You can help by emailing them and requesting that they work with us to that goal.
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Old Sep 1, 14, 12:36 am
  #758  
 
Join Date: Nov 2006
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Any reason why I can't see all the RTW fares from a specific point of origin? eg, looking for RTW fares out of CAI, I could see most of the OneWorld and Star Alliance Fares but the one I was after - DONE4 was not listed.

I have also noticed this for a handful of other origins that I have searched, so I figured might ask the question.
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Old Sep 1, 14, 1:43 am
  #759  
 
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Originally Posted by SQ421 View Post
Any reason why I can't see all the RTW fares from a specific point of origin? eg, looking for RTW fares out of CAI, I could see most of the OneWorld and Star Alliance Fares but the one I was after - DONE4 was not listed.

I have also noticed this for a handful of other origins that I have searched, so I figured might ask the question.
Seems to me that you aren't specifying any airline(s) and are hitting up against a maximum number of fares being displayed

Simply specify a OneWorld airline and you'll see all the various Explorer fares
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Old Sep 1, 14, 2:11 am
  #760  
FlyerTalk Evangelist & Ambassador, British Airways Executive Club
 
Join Date: Mar 2013
Location: London
Posts: 16,727
Hello,

I notice that the Booking Class table is not well formatted. It seems "REQUIRED WHEN AVAILABLE" should really fit into one column—the same column as "REQUIRED"—rather than overspill into the next column. At present it makes the table a little difficult to read as some rows have more columns than others.

Also, BA "T" fares are premium economy fares, but they are not listed as such on the Fare Informations Results page at the moment.

Here is an example of the first problem.

Results from ExpertFlyer.com
Code:
Booking Class Search:
Departing MIA on 09/22/14 for JER
Fare basis code TKXNAJB
Flying BA
Routing via North Atlantic


Booking Class

15 MIAJER 22SEP14 BA USD 1262.00 TKXNAJB  STAY-SU/12MBK-T     
FARE CLS  EXPLANATION                            BOOK CODES    
--------  ----------------------                 ----------    
TKXNAJB   SHOULDER SEASON MIDWEEK PREMIUM ECONOMY   T          
TKXNAJB   ADVANCE PURCHASE FARES                               
TKXNAJB   BETWEEN AREA 1 AND UNITED KINGDOM FOR ROUND TRIP FARES
                                                               
 BOOKING CODE EXCEPTIONS                                       
   VIA BA  K     REQUIRED      T- FARES  FLTS 5800-5979        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 7500-7699        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 6100-6155        
   VIA BA  J/Y   REQUIRED      T- FARES  WITHIN UNITED KINGDOM 
   VIA BA  T     REQUIRED      WHEN AVAILABLE  T- FARES  BETWEEN
   LON-ALA                         
   VIA BA  K     REQUIRED      T- FARES  BETWEEN LON-ALA       
   VIA BA  K     REQUIRED      T- FARES  BETWEEN LON-AMM       
   VIA BA  K     REQUIRED      T- FARES  BETWEEN LON-BEY       
   VIA BA  T     REQUIRED      WHEN OFFERED  T- FARES  FLTS    
                               4130-4149                       
   VIA BA  K     REQUIRED      T- FARES  FLTS 4130-4149        
   VIA BA  T     REQUIRED      WHEN OFFERED  T- FARES  FLTS    
                               4550-4579                       
   VIA BA  K     REQUIRED      T- FARES  FLTS 4550-4579        
   VIA BA  B     REQUIRED      WHEN AVAILABLE  T- FARES  FLTS  
                               4150-4199                       
   VIA BA  B     REQUIRED      WHEN AVAILABLE  T- FARES  FLTS  
   7950-7999                       
   VIA BA  Y     REQUIRED      T- FARES  FLTS 4150-4199        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 7950-7999        
   VIA BA  T     REQUIRED      WHEN OFFERED  T- FARES  FLTS    
                               0232-0237                       
   VIA BA  K     REQUIRED      T- FARES  FLTS 0232-0237        
   VIA BA  K     REQUIRED      T- FARES  FLTS 6166-6199        
   VIA BA  L     REQUIRED      T- FARES  FLTS 2046-2060        
   VIA BA  L     REQUIRED      T- FARES  FLTS 8040-8199        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 1611-1999        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 2370-2539        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 4310-4449        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 4480-4499        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 4580-4599        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 4650-5799        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 6500-6999        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 7700-7949        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 8400-8449        
   VIA BA  Y     REQUIRED      T- FARES  FLTS 8650-8699        
   VIA BA  T     REQUIRED      WHEN AVAILABLE  T- FARES  BETWEEN
                               CAI-LON                         
   VIA BA  K     REQUIRED      T- FARES  BETWEEN CAI-LON       
   VIA BA  T     REQUIRED      WHEN OFFERED  T- FARES  BETWEEN 
                               TLV-LON                         
   VIA BA  K     REQUIRED      T- FARES  BETWEEN TLV-LON       
   VIA BA  B     REQUIRED      T- FARES  WITHIN AFRICA         
   VIA BA  T     REQUIRED      WHEN OFFERED  T- FARES  WITHIN  
                               EUROPE                          
   VIA BA  Y     REQUIRED      T- FARES  WITHIN EUROPE         
   VIA BA  B     REQUIRED      T- FARES  WITHIN AREA 1         
   VIA BA  T     REQUIRED      WHEN OFFERED  T- FARES  WITHIN  
                               AREA 2                          
   VIA BA  K     REQUIRED      T- FARES  WITHIN AREA 2         
   VIA WB  T     REQUIRED      BETWEEN KGL-NBO                 
   VIA WB  T     REQUIRED      BETWEEN KGL-EBB                 
   VIA AS  G     REQUIRED      WHEN AVAILABLE  T- FARES        
   VIA AS  V     REQUIRED      T- FARES                        
   VIA AS  G     REQUIRED                                      
   VIA KK  N     REQUIRED      WITHIN TURKEY                   
   VIA IG  B     REQUIRED      BETWEEN FLR-LON                 
   VIA IG  B     REQUIRED      BETWEEN ITALY-MBA               
   VIA IG  B     REQUIRED      BETWEEN ITALY-CMB               
   VIA IG  B     REQUIRED      BETWEEN ITALY-MLE               
   VIA IG  B     REQUIRED      BETWEEN ITALY-MRU               
   VIA IG  E     REQUIRED      WITHIN ITALY                    
   VIA GR  N     REQUIRED      BETWEEN LON-GCI                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-FRA 
   VIA SW  L     REQUIRED      BETWEEN WDH-FRA                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-WVB 
   VIA SW  L     REQUIRED      BETWEEN WDH-WVB                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-VFA 
   VIA SW  L     REQUIRED      BETWEEN WDH-VFA                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-MUB 
   VIA SW  L     REQUIRED      BETWEEN WDH-MUB                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-LAD 
   VIA SW  L     REQUIRED      BETWEEN WDH-LAD                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-JNB 
   VIA SW  L     REQUIRED      BETWEEN WDH-JNB                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN WDH-CPT 
   VIA SW  L     REQUIRED      BETWEEN WDH-CPT                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN JNB-LUN 
   VIA SW  L     REQUIRED      BETWEEN JNB-LUN                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN JNB-ACC 
   VIA SW  L     REQUIRED      BETWEEN JNB-ACC                 
   VIA SW  E     REQUIRED      WHEN AVAILABLE  BETWEEN CPT-WVB 
   VIA SW  L     REQUIRED      BETWEEN CPT-WVB                 
   VIA SW  S     REQUIRED      BETWEEN CPT-OMD                 
   VIA SW  S     REQUIRED      BETWEEN CPT-LUD                 
   VIA SW  S     REQUIRED      BETWEEN ERS-OND                 
   VIA SW  S     REQUIRED      BETWEEN ERS-MPA                 
   VIA SW  S     REQUIRED      BETWEEN ERS-WVB                 
   VIA SW  S     REQUIRED      BETWEEN ERS-LUD                 
   VIA SW  S     REQUIRED      BETWEEN ERS-OMD                 
   VIA QP  Y     REQUIRED      BETWEEN NBO-MBA                 
   VIA QP  Y     REQUIRED      BETWEEN NBO-MYD                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-LON 
   VIA JU  Q     PERMITTED     BETWEEN BEG-LON                 
   VIA JU  K     REQUIRED      BETWEEN BEG-LON                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-ROM 
   VIA JU  Q     PERMITTED     BETWEEN BEG-ROM                 
   VIA JU  K     REQUIRED      BETWEEN BEG-ROM                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-MIL 
   VIA JU  Q     PERMITTED     BETWEEN BEG-MIL                 
   VIA JU  K     REQUIRED      BETWEEN BEG-MIL                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-FRA 
   VIA JU  Q     PERMITTED     BETWEEN BEG-FRA                 
   VIA JU  K     REQUIRED      BETWEEN BEG-FRA                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-PAR 
   VIA JU  Q     PERMITTED     BETWEEN BEG-PAR                 
   VIA JU  K     REQUIRED      BETWEEN BEG-PAR                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-BRU 
   VIA JU  Q     PERMITTED     BETWEEN BEG-BRU                 
   VIA JU  K     REQUIRED      BETWEEN BEG-BRU                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-SKP 
   VIA JU  K     REQUIRED      BETWEEN BEG-SKP                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-TGD 
   VIA JU  K     REQUIRED      BETWEEN BEG-TGD                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-TIV 
   VIA JU  K     REQUIRED      BETWEEN BEG-TIV                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-SJJ 
   VIA JU  K     REQUIRED      BETWEEN BEG-SJJ                 
   VIA JU  M     REQUIRED      WHEN AVAILABLE  BETWEEN BEG-TIA 
   VIA JU  K     REQUIRED      BETWEEN BEG-TIA                 
   VIA JU  K     REQUIRED      WITHIN SERBIA                   
   VIA QM  Y     REQUIRED      BETWEEN BLZ-LLW                 
   VIA QM  K     REQUIRED      BETWEEN BLZ-LUN                 
   VIA QM  K     REQUIRED      BETWEEN LLW-LUN                 
   VIA QM  K     REQUIRED      BETWEEN BLZ-HRE                 
   VIA QM  K     REQUIRED      BETWEEN LLW-HRE                 
   VIA QM  V     REQUIRED      BETWEEN MALAWI-DAR              
   VIA QM  V     REQUIRED      BETWEEN MALAWI-NBO              
   VIA QM  V     REQUIRED      BETWEEN MALAWI-JNB              
   VIA QM  M     REQUIRED      BETWEEN MALAWI-APL              
   VIA QM  V     REQUIRED      BETWEEN MALAWI-FBM              
   VIA QM  V     REQUIRED      BETWEEN MALAWI-DXB              
   VIA MK  V/U   REQUIRED      BETWEEN MRU-JNB                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-CPT                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-NBO                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-DUR                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-RUN                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-TNR                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-KUL                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-BOM                 
   VIA MK  V/U   REQUIRED      BETWEEN MRU-DEL
Calchas is offline  
Old Sep 1, 14, 2:12 am
  #761  
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Join Date: Aug 2002
Location: London
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Posts: 35,708
There appear to be a couple of bugs in the template for the Aircraft Change Notification emails.

First, the body of the email says "This is a notification that your Aircraft Change Alert XXXX has detect a change in aircraft." That typo looks a bit untidy.

More substantively, the details section has two lines which read something like this:-
Code:
Aircraft:      Boeing 737-400 (734)

New Aircraft:  734
However, the same information is being given in both lines, ie the new aircraft line is actually repeating the old aircraft information. In this example, the new aircraft was actually a C34.
Globaliser is offline  
Old Sep 1, 14, 9:34 am
  #762  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,389
Lightbulb

Originally Posted by Calchas View Post
Hello,

I notice that the Booking Class table is not well formatted. It seems "REQUIRED WHEN AVAILABLE" should really fit into one column—the same column as "REQUIRED"—rather than overspill into the next column. At present it makes the table a little difficult to read as some rows have more columns than others.

Also, BA "T" fares are premium economy fares, but they are not listed as such on the Fare Informations Results page at the moment.

Here is an example of the first problem.
The formatting is the text output from the GDS. The cabin listing for fares is determined by how the fare is filed by the airline. Sometimes the airline doesn't assign the correct cabin to the fare.
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Old Sep 1, 14, 9:36 am
  #763  
Company Representative - ExpertFlyer.com
 
Join Date: Jan 2005
Posts: 2,389
Lightbulb

Originally Posted by Globaliser View Post
There appear to be a couple of bugs in the template for the Aircraft Change Notification emails.

First, the body of the email says "This is a notification that your Aircraft Change Alert XXXX has detect a change in aircraft." That typo looks a bit untidy.

More substantively, the details section has two lines which read something like this:-
Code:
Aircraft:      Boeing 737-400 (734)

New Aircraft:  734
However, the same information is being given in both lines, ie the new aircraft line is actually repeating the old aircraft information. In this example, the new aircraft was actually a C34.
Thank you for pointing out the grammar error, however we could not replicate the issue with the same equipment code being listed twice in the notification email. We just ran a test and saw that both the prior and current aircraft codes were being correctly sent. Please email [email protected] with your information and the information about the specific alert so we can take a look at it in our database.
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Old Sep 1, 14, 10:03 am
  #764  
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Originally Posted by ExpertFlyer Voice View Post
Thank you for pointing out the grammar error, however we could not replicate the issue with the same equipment code being listed twice in the notification email. We just ran a test and saw that both the prior and current aircraft codes were being correctly sent. Please email [email protected] with your information and the information about the specific alert so we can take a look at it in our database.
Thanks - I will have a look at the next batch that I get. If this problem has now been fixed, that's great!
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Old Sep 1, 14, 6:53 pm
  #765  
 
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) | Hyatt Globalist | HHonors Diamond
Posts: 4,864
Originally Posted by pandaperth View Post
Seems to me that you aren't specifying any airline(s) and are hitting up against a maximum number of fares being displayed

Simply specify a OneWorld airline and you'll see all the various Explorer fares
Stupid Stupid. Silly me.

Thanks!
SQ421 is offline  

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