Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Mar 24, 2015, 12:40 pm
#6706
Join Date: Sep 2012
Location: DUS
Posts: 199
Deal with it.
The time you have put into this unpleasant matter is worth more than you could have saved by a succesful BRG.
Nevertheless you are right. IHG's BPG desk is totally unreliable and this is absolutetly annoying. Although claims are denied injustifiable and success seems random I do like their program
The time you have put into this unpleasant matter is worth more than you could have saved by a succesful BRG.
Nevertheless you are right. IHG's BPG desk is totally unreliable and this is absolutetly annoying. Although claims are denied injustifiable and success seems random I do like their program
Mar 24, 2015, 7:35 pm
#6707
Join Date: Nov 2009
Posts: 827
Can any of you tell me what avenue I should take here? I've sent it in requesting a supervisor and they still are not taking into account the previous day's date when I actually made my reservation.
What it looks like is that they are receiving information from claims....lowering their online price....and THEN replying to claims with a letter of denial.
Should I call/email IHG customer service?
This is so wrong.
What it looks like is that they are receiving information from claims....lowering their online price....and THEN replying to claims with a letter of denial.
Should I call/email IHG customer service?
This is so wrong.
Drop your complaining and stop wasting their time. you're not going to win on this one.
Mar 26, 2015, 11:08 am
#6710
Join Date: Jan 2015
Location: The Netherlands
Posts: 47
Anyone knows if destinia.co.uk charges in GBP?
Mar 26, 2015, 2:13 pm
#6711
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
does not look good
destina.co.uk switches to destina.com when returns search results. Even where hotel is priced in £ (your currency choice top right corner of screen )
choosing a room rate displayed in £££s displays next screen in EUROs with (£££s bracketted after)
destina.co.uk switches to destina.com when returns search results. Even where hotel is priced in £ (your currency choice top right corner of screen )
choosing a room rate displayed in £££s displays next screen in EUROs with (£££s bracketted after)
Mar 27, 2015, 3:52 am
#6712
Join Date: May 2009
Location: HNL
Programs: HA, DL, UA, PC Gold, A/club Plat, HH Gold, Hyatt Pl
Posts: 1,461
1st question
what does this mean? in the brg terms regarding japan hotels
6. d. Japan. In Japan and on the ANAIHG website, the room price does include extra person fees. ANA hotels are not eligible for Best Price Guarantee rooms, but all other IHG hotels, including ANAIHG hotels, on the ANAIHG website are eligible.
2nd..
the rooms appear to be exact same
but this is the other sites cancellation terms:
Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 06/13/2015, 11:59 PM (Asia/Tokyo) are fully refundable. Bookings cancelled after 06/13/2015, 11:59 PM (Asia/Tokyo) are subject to a fee of 1 night's room and tax. There is no refund for no-shows or early checkouts.
here is the terms on ihg
Cancellation Policy: Canceling your reservation before 6:00 PM (local hotel time) on Monday, 15 June, 2015 will result in no charge. Canceling your reservation after 6:00 PM (local hotel time) on 15 June, 2015, or failing to show, will result in a charge of 1 night per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
whats the likelyhood i win this?
what does this mean? in the brg terms regarding japan hotels
6. d. Japan. In Japan and on the ANAIHG website, the room price does include extra person fees. ANA hotels are not eligible for Best Price Guarantee rooms, but all other IHG hotels, including ANAIHG hotels, on the ANAIHG website are eligible.
2nd..
the rooms appear to be exact same
but this is the other sites cancellation terms:
Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 06/13/2015, 11:59 PM (Asia/Tokyo) are fully refundable. Bookings cancelled after 06/13/2015, 11:59 PM (Asia/Tokyo) are subject to a fee of 1 night's room and tax. There is no refund for no-shows or early checkouts.
here is the terms on ihg
Cancellation Policy: Canceling your reservation before 6:00 PM (local hotel time) on Monday, 15 June, 2015 will result in no charge. Canceling your reservation after 6:00 PM (local hotel time) on 15 June, 2015, or failing to show, will result in a charge of 1 night per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
whats the likelyhood i win this?
Mar 27, 2015, 4:48 am
#6713
Join Date: Nov 2013
Posts: 211
0%.
The cancellation terms are better on IHG.
The cancellation terms are better on IHG.
Mar 27, 2015, 11:08 am
#6714
Join Date: Apr 2013
Posts: 30
Horrible BRG claim experience with IHG
Hi all, I'd like to share a bad experience with IHG BRG claim.
Booked a trip from official site with the lowest price, therefore non-refundable.
Right after booking, i checked trip advisor, and found that "book directly with tripadvisor" actually is 15% lower, plus free cancellation, same room type.
So i take the screenshot and claimed BRG. But in several emails from IHG BRG team, they always say Tripadvisor is a search engine, but not a booking site, therefore cannot claim BRG. Even though I attached several screenshot to show I could book that, and the link to booking site, and showed how to book that.
And after several emails, they began to claim that it's beyond 24 hours now...
Did anyone have such experience?
Booked a trip from official site with the lowest price, therefore non-refundable.
Right after booking, i checked trip advisor, and found that "book directly with tripadvisor" actually is 15% lower, plus free cancellation, same room type.
So i take the screenshot and claimed BRG. But in several emails from IHG BRG team, they always say Tripadvisor is a search engine, but not a booking site, therefore cannot claim BRG. Even though I attached several screenshot to show I could book that, and the link to booking site, and showed how to book that.
And after several emails, they began to claim that it's beyond 24 hours now...
Did anyone have such experience?
Mar 27, 2015, 11:40 am
#6715
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
You are not alone. Ever since IHG switch to web only for BRG, I have zero successful BRG claim with them.
Mar 27, 2015, 12:32 pm
#6716
Join Date: Aug 2008
Posts: 1,470
BRG dead or merely terminal?
So has IHG managed to 'persuade' almost all OTAs to either drop their properties or sell it at the same / higher rates than those available on ihg.com? All the usual sites that worked for me in the past seem to be dead now.
Am I the only one experiencing this?
Am I the only one experiencing this?
Mar 27, 2015, 12:35 pm
#6717
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
It's either that, or they ignore your claim till the 24 hrs passes. Then, when pressed, they'll tell you that you submitted it too late.
Mar 27, 2015, 1:38 pm
#6718
Join Date: Feb 2012
Posts: 143
Anyone have any hints for booking hotels in Mexico?
Mar 27, 2015, 1:46 pm
#6719
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Hi all, I'd like to share a bad experience with IHG BRG claim.
Booked a trip from official site with the lowest price, therefore non-refundable.
Right after booking, i checked trip advisor, and found that "book directly with tripadvisor" actually is 15% lower, plus free cancellation, same room type.
So i take the screenshot and claimed BRG. But in several emails from IHG BRG team, they always say Tripadvisor is a search engine, but not a booking site, therefore cannot claim BRG. Even though I attached several screenshot to show I could book that, and the link to booking site, and showed how to book that.
And after several emails, they began to claim that it's beyond 24 hours now...
Did anyone have such experience?
Booked a trip from official site with the lowest price, therefore non-refundable.
Right after booking, i checked trip advisor, and found that "book directly with tripadvisor" actually is 15% lower, plus free cancellation, same room type.
So i take the screenshot and claimed BRG. But in several emails from IHG BRG team, they always say Tripadvisor is a search engine, but not a booking site, therefore cannot claim BRG. Even though I attached several screenshot to show I could book that, and the link to booking site, and showed how to book that.
And after several emails, they began to claim that it's beyond 24 hours now...
Did anyone have such experience?
Correct as tripadvisor.com then gives you for your wanted Hotel, multiple links to reserve by about 7 OTAs including
Expedia.co.uk
booking.com
hotels.com
agoda.com
otel
edreams
etc
(Just like other sites like hotelscombined.com do )
So the OTA you need refer to in a brg attempt is the linked to OTA with the prices/cancel-policy that is needed to pass brg hurdles, including things such as
currency / rate / room-description / BAR/Flex / instant payment BAR (non-voucher) etc etc
Mar 27, 2015, 5:26 pm
#6720
Join Date: Apr 2013
Posts: 30
Correct as tripadvisor.com then gives you for your wanted Hotel, multiple links to reserve by about 7 OTAs including
Expedia.co.uk
booking.com
hotels.com
agoda.com
otel
edreams
etc
(Just like other sites like hotelscombined.com do )
So the OTA you need refer to in a brg attempt is the linked to OTA with the prices/cancel-policy that is needed to pass brg hurdles, including things such as
currency / rate / room-description / BAR/Flex / instant payment BAR (non-voucher) etc etc
Expedia.co.uk
booking.com
hotels.com
agoda.com
otel
edreams
etc
(Just like other sites like hotelscombined.com do )
So the OTA you need refer to in a brg attempt is the linked to OTA with the prices/cancel-policy that is needed to pass brg hurdles, including things such as
currency / rate / room-description / BAR/Flex / instant payment BAR (non-voucher) etc etc
There is an option to book directly on trip advisor, not other OTA, and actually, if you click that, you could book on trip advisor.com (the URL shows trip advisor, and no other OTA name is shown).