Apr 17, 2017, 12:45 pm
Last edit by: C W
General Information:
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
Please note this thread only currently applies to US-issued personal Platinum cards. There have been no official announcements of foreign-issued metal cards. It also applies to all co-branded personal Platinum cards such as Mercedes and Morgan Stanley.
All new and and replacement cards are now stainless steel, as of March 30, 2017.
Amex Press Release
This thread is for discussion of the physical metal card. Please see this thread for all other new Amex Platinum features:
USA: New personal Platinum benefits; Higher annual fee ($550)
Contactless
There are contactless (NFC) and non-contactless version of the Platinum Card.
If you previously had a contactless card and requested a replacement you will receive a contactless replacement.
If you previously had a non-contactless card and requested a replacement you will receive a non-contactless replacement unless you ask specifically for contactless.
Some reps do not know about contactless, HUCA or speak to a supervisor. If you are told you cannot request a contactless card because you requested another replacement within 10 days, ask to speak to fraud prevention and they will override this restriction.
When you apply for a new Platinum account you will be sent a non-contactless card by default.
The contactless and non-contactless cards are physically different. Detailed description and photos in Post 204.
Welcome Kit
Some members have received a Welcome Kit with a wooden display for the card that can be repurposed as a phone stand.
Pictures and description in Post 282.
All new cardmembers should receive the Welcome Kit whereas replacement cards generally seem to arrive in an envelope.
American Express personal Platinum (USA) metal card
Mar 31, 2017, 11:55 am
#62
Join Date: Nov 2007
Location: BOS
Programs: AA Exec Plat, UA 1K, BA Gold, AF Plat, Hilton Diamond, Marriot Plat
Posts: 303
at least our annual fees arent increasing ^
Mar 31, 2017, 12:01 pm
#64
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
I was just told by a Rep that all who called in yesterday and was told they'd have the cards today will not get them. I said I wanted to cancel my card and was told by the retention department it would be here tomorrow. I really doubt it, but will give them 24 hours.
Mar 31, 2017, 1:36 pm
#69
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
Mar 31, 2017, 1:37 pm
#70
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
EDIT: Nevermind. I see that you wanted to cancel the replacement? Not the actual card account?
Mar 31, 2017, 1:41 pm
#71
Join Date: May 2012
Location: NY
Programs: AA Plat Pro, KrisFlyer Elite Gold
Posts: 578
Mar 31, 2017, 1:50 pm
#72
Join Date: Apr 2014
Location: USA
Posts: 238
I ordered the card online (didn't say metal replacement - I assume because I have contactless). I then called in today because UPS was still waiting for my package from amex (even though delivery is today) and was told I would be getting a Metal Card with contactless and that they have over 200k cards ordered with their capacity only being 30k a day, they anticipate it will take about 2 weeks to fulfill them.
I would be surprised if I got a metal contactless card (but here is hoping)...
Wow, calling from the app was near instant and didn't even require any authentication.
I'm actually really liking the faster pickup and response times for amex now. Loving the app as well.
I would be surprised if I got a metal contactless card (but here is hoping)...
Wow, calling from the app was near instant and didn't even require any authentication.
I'm actually really liking the faster pickup and response times for amex now. Loving the app as well.
Mar 31, 2017, 1:54 pm
#73
Join Date: Feb 2016
Location: LAS
Posts: 64
I applied for Plat and was accepted at 3pm Pacific time yesterday. I'm curious to see how quickly it arrives. By all means I'm not frothing at the mouth to receive it, but I think it's funny that when I applied for my PRG last year at 4pm Pacific time, the card was in my hand at 10:30am the next morning. I understand that there is high demand for the new card and applying the day it was released might delay delivery. I haven't received a shipping email yet. Oh well!
Mar 31, 2017, 1:57 pm
#75
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955