The consolidated US Rant Thread ("I'm mad / I hate / How could they? . .")
Apr 22, 2012, 9:28 am
#166
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,085
US is USeless. I booked an award ticket on partner airlines this afternoon (because their worthless airlines don't fly anywhere people need to go). The agent picked out the flights for me at first but I already knew what I wanted in advance because I checked with the partner sites for available FF seats. Finally after back and forth discussions I got most of the flights I wanted except for the first one which was a UA flight. The agent gave me an earlier flight which left me 6 hours and 42 minutes waiting in the terminal instead of just 1 hour and 52 minutes. At first I just decided to leave it alone .....
US does allow full cancelation of revenue tickets within 24 hours of purchase. This is not the case with award tickets, although on a recent US itinerary I was able to make a flight time change within 24 hours with no charge. But that trip was all on US metal, and to a place I wanted to go. Go figure....
Apr 27, 2012, 9:28 am
#167
Join Date: Dec 2011
Location: DCA
Programs: SPG Plat, US *G, Marriott Gold, AirTran Elite
Posts: 13
No upgrade list?
Im sitting on my 47th segment this year, and once again, no upgrade. Ive gotten one this year on an empty 6AM DCA-CLT. Is there a secrect handshake?
Aug 25, 2012, 11:25 am
#168
Join Date: Feb 2012
Posts: 11
Seats changed again!
*****
Last edited by Albasmom; Aug 25, 2012 at 5:35 pm
Aug 25, 2012, 4:01 pm
#169
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,667
Yeah, there are a few complainers, but many of us are quite happy with US. Maybe you should try another carrier since they would never do this kind of thing. And enjoy your flight in F to Hawaii! 
Aug 25, 2012, 4:28 pm
#170
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
But I am sure, three stand-by passengers will be greatful for your 3 seats, even if in 3 different rows!
Aug 25, 2012, 5:17 pm
#171
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, BA Silver, FB Gold, ITA Volare Executive
Posts: 3,295
Um, I'm more sympathetic ... empathetic, really, given that earlier in the summer I had two non-plane-switch mysterious seat switches. (None since, thankfully.) I mean, one of the things I enjoy about having some status on US -- the reason I have quit flying UA and DL, in fact -- is that I can get a seat I like under the system. When they get moved arbitrarily (and don't get me started about when an FA starts moving us around in steerage on a TA, to accommodate someone with a busted AVOD), it's annoying. And I'm quite happy with US.
Aug 26, 2012, 7:26 pm
#172
Join Date: Aug 2012
Posts: 12
Just experienced my first US Air flights in a long time and the bad memories came flooding back.
Delayed both ways from CMH to MIA through CLT, door slammed in my face after 30 gate sprints- twice.
Misinformation from 3 different gate agents, resulting in a missed connection.
Computer automatically rebooking me to a later connecting flight and canceling my original seat resulting in a big argument at the gate to get my seat back when I made this leg.
25 minute delay from one late flight attendant who slowly strolled up to the gate without any sense of urgency at all. Turns out this delay made 40 passengers miss their connections.
First class seats with less leg room than most coach sections.
No meal on a 2 1/2 hour 7:30 am flight. Snack offered was potato chips.
Pilot deciding to not allow us to deplane due to lightning in the area (far, far away based on my weather radar map on my phone) while other planes busily went about their business and the Tarmac was scattered with other workers.
Mostly, my big issue is the lack of communication between the arriving gates and the connecting gates. Was told plane was waiting for us in one case, got to gate it was gone. Another leg was told they were gone, went to gate, got on no problem due to a delay.
Back to UA next week.
Delayed both ways from CMH to MIA through CLT, door slammed in my face after 30 gate sprints- twice.
Misinformation from 3 different gate agents, resulting in a missed connection.
Computer automatically rebooking me to a later connecting flight and canceling my original seat resulting in a big argument at the gate to get my seat back when I made this leg.
25 minute delay from one late flight attendant who slowly strolled up to the gate without any sense of urgency at all. Turns out this delay made 40 passengers miss their connections.
First class seats with less leg room than most coach sections.
No meal on a 2 1/2 hour 7:30 am flight. Snack offered was potato chips.
Pilot deciding to not allow us to deplane due to lightning in the area (far, far away based on my weather radar map on my phone) while other planes busily went about their business and the Tarmac was scattered with other workers.
Mostly, my big issue is the lack of communication between the arriving gates and the connecting gates. Was told plane was waiting for us in one case, got to gate it was gone. Another leg was told they were gone, went to gate, got on no problem due to a delay.
Back to UA next week.
Sep 1, 2012, 3:15 pm
#173
Join Date: Mar 2012
Posts: 784
I'm not ranting, but this little gem may bring a smile to the next person in this thread. Whole plane is boarded and sitting for 30 minutes. Pillot sheepishly advises that the plane was waiting because for the first time in 38 years of flying, he could not find his identification! Apparently, he had left at the hotel.
Sep 6, 2012, 9:22 am
#174
Join Date: Apr 2011
Posts: 171
need heip....advice
Just got an e-mail this AM from US changing my reservation for the same flights to a day earlier. IND to AUA. this January. I already have my hotel booked and didn't want to stay an extra day. I have had changes before, but not by an extra day and then on the same flights. Is this normal? Could it be a glitch? I have not confirmed the reservation changes yet and haven't called customer service. Just wanted to see what my options were from the seasoned vets on the board. This is an award flight if that makes a difference. TYIA......Jethro
Sep 6, 2012, 9:37 am
#175
Join Date: Jan 2012
Location: BGM/ PHL
Programs: US (Silver, *A Silver), AA, Starbucks (Gold)
Posts: 2,242
They put the photo of AirForce One arriving at CLT up on the US Airways facebook page....
Now my FB feed is filled with even more political, "vote for ________" BS. Can of worms much, US? I respect the rules and purpose of the FT community and will not discuss my political views here... but I will say that I can't wait for this election cycle to be finished, I'm sick of the crap on both sides of the asile.
Now my FB feed is filled with even more political, "vote for ________" BS. Can of worms much, US? I respect the rules and purpose of the FT community and will not discuss my political views here... but I will say that I can't wait for this election cycle to be finished, I'm sick of the crap on both sides of the asile.
Sep 6, 2012, 10:12 am
#176
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, BA Silver, FB Gold, ITA Volare Executive
Posts: 3,295
Just got an e-mail this AM from US changing my reservation for the same flights to a day earlier. IND to AUA. this January. I already have my hotel booked and didn't want to stay an extra day. I have had changes before, but not by an extra day and then on the same flights. Is this normal? Could it be a glitch? I have not confirmed the reservation changes yet and haven't called customer service. Just wanted to see what my options were from the seasoned vets on the board. This is an award flight if that makes a difference. TYIA......Jethro
Sep 6, 2012, 3:41 pm
#177
Join Date: Apr 2011
Posts: 171
You have a lot of options -- everything but what you wanted originally. Call them and see what they can do to get you back on the day that you prefer. Everything is now open for negotiation, up to and including you deciding not to take the trip at all. Even if that is not an option for you, it is something that US will be aware of. Just don't hit the confirm button!
Thanks for the reply Biggie..........You are suggesting I call a CSR at US and "ask" for other options and then make a decision based on the change or would I be better off "telling" them this is unacceptable and asking for additional options? I can make the additional day work but didn't want a 6 day vaca in Aruba. I have a little one at home and that is more important to us right now. Again, I must ask are changes this drastic on confirmed reservations the norm with US and other carriers or is this of the highly unusual category?
Sep 6, 2012, 5:12 pm
#178
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, BA Silver, FB Gold, ITA Volare Executive
Posts: 3,295
I'm assuming that one or more flights on the day you originally booked got cancelled. At this point, US scrambles. Their preference is something simple, like just moving you to the same flight on another day.
You start by saying, "Gee I just noticed that ... Unfortunately, that's not going to work for me."
At that point, you can go whichever way you want, as in "Aren't there any alternative flights or routings that day?" or if you know of something in particular, you can suggest that. I don't know which day you were flying, and whether you were going back through PHL or through CLT, but you might want to check to see if the other flight is available on your day.
You start by saying, "Gee I just noticed that ... Unfortunately, that's not going to work for me."
At that point, you can go whichever way you want, as in "Aren't there any alternative flights or routings that day?" or if you know of something in particular, you can suggest that. I don't know which day you were flying, and whether you were going back through PHL or through CLT, but you might want to check to see if the other flight is available on your day.
Sep 6, 2012, 5:47 pm
#179
Join Date: Nov 2005
Posts: 755
Thanks for the reply Biggie..........You are suggesting I call a CSR at US and "ask" for other options and then make a decision based on the change or would I be better off "telling" them this is unacceptable and asking for additional options? I can make the additional day work but didn't want a 6 day vaca in Aruba. I have a little one at home and that is more important to us right now. Again, I must ask are changes this drastic on confirmed reservations the norm with US and other carriers or is this of the highly unusual category?
Sep 6, 2012, 7:14 pm
#180
Join Date: Apr 2011
Posts: 171
Thanks for the help.......The problem date is January 8th. Originally scheduled IND-CLT-AUA flights #3303 and #876. Looks like the second leg got bagged for this Tuesday and I was moved back to Monday. Booked Envy/Business class. A quick check on UA search didn't show anything close to the 6.5 hour trip time on 1/8. I also looked for availability with departure from SDF and CVG (just as close to home) with no luck. Am I missing anything?